Realtor Websites - People Seem to be Clueless!

By
Real Estate Agent with Key Properties of the Hudson Valley NYS DRE #40BO1055114
https://activerain.com/droplet/4D4T

huh

An Individual Agents Website with IDX has ALL the MLS listings, just like the big three.

OMG it never ceases to amaze me what questions I get from agents. I had an agent ask me yesterday about finding a property in a specific location for their client. The agent wanted to know if I had anything available. She clearly found me because I rank for what the client is looking for. I know the properties available there and I would be able to link her with a perfect property today. 

Problem is, I am not the listing agent so therefore I'm not all that helpful or nice. It would seem to me that I should get  a referral for something like this. She was not interested in making a referral to me. I believe if I was to call her back and let her know that this perfect property exists then I would be the procuring cause. Not the buyers agent or the sellers agent. It would be because I know the inventory. It is not rocket science. 

Enough of my tangent though. The title is about websites. That is what I was planning to write about. I am in the process of writing an article to let clients know that a website like mine has all the info that the big three have. I am explaining that when they use my site they have one major advantage. My website is carefully put together. When they use my site they also get me. They get fast and up to date information about homes they may want to buy. The website is designed so that we can communicate easily about the local homes and properties for sale. Many people think that the properties on any agents site are those that belong to the office. It couldn't be further from the truth. The entire MLS is on my website. As much as I would love some new listings, that is just a tad more than I can handle. I can see where the general public could make this assumption though. 

But to my surprise ...

Seems that agents that don't have their own websites don't have a clue what mine does. The agent that contacted me early is using a different MLS than I do. We overlap a bit, but finding what we sell on hers is not happening. Thing is if she wanted to search for said property she could easily have done this on my IDX. Instead she sent me her info and asked for me to find her this property. Is she really that clueless what a Realtors website does? 

So her client will not find what he is looking for and a perfect home just came on the market. What amazes me isn't that she doesn't have proper access, it is that she doesn't know how to work the system. Real Estate agents need to be informed about marketing and how the internet works. Even if they don't use all the platforms it is necessary to have that core knowledge so they can best serve their clients. OR, the other option is to refer out a client when you don't know the area. 

Interesting to me that this happened. I wonder if the client found my site and spent any time surfing around? Maybe, as I do rank #1 for that search term they are looking for. 

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  1. Ginger Harper 05/09/2015 10:46 AM
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Rainer
290,496
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

Great post, interesting replies.

I shall remain silent on this topic...

May 11, 2015 03:55 AM #46
Rainmaker
908,388
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

I wouldn't be surprised if this agent's client is a family member. 

May 11, 2015 03:56 AM #47
Rainer
82,770
Jim Miner
Miner Noh & Associates - Phoenix, AZ
Loan Modfication & Short Sale Specialist

My response to this post is, "amen"!

May 11, 2015 04:02 AM #48
Rainmaker
1,767,397
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

Sounds like the agent may be working outside of their familiar area to help this buyer. Sometimes we need to remember to put the client's interests ahead of our own and refer it out.

May 11, 2015 04:05 AM #49
Rainmaker
554,032
Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

Hmmm...

Is her not understanding how IDX works any worse than you thinking that you are the procuring cause for giving out an address?

Eve

May 11, 2015 04:13 AM #50
Rainer
295,207
Doyle Davison
Surf City Realty 714-968-6767 - Huntington Beach, CA
30 years as your Concierge services listing broker

I think we have a duty to "ALL" that means smart and who we think are stupid people.

I absolutely hate to see this....Problem is, I am not the listing agent so therefore I'm not all that helpful or nice"

I can really go on about this and how it affects "All" of us I'' just bite my tongue.

 

May 11, 2015 04:53 AM #51
Rainmaker
1,574,108
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

So - this agent doesn't know how to search as well as the average client? That seems very strange. 

May 11, 2015 04:54 AM #52
Rainmaker
359,210
Debra B Albert, PA - Keyes Realty
Keyes Realty Treasure Coast, 34986 - Port St Lucie, FL
Ron and Debbie 772.708.3292

Excellent points and information, I need to re blog this one.   Outstanding!

May 11, 2015 07:02 AM #53
Rainmaker
208,257
Ingrid Pierson
HomeTown Realtors - Auburn, CA
Making Friends & Helping Friends with Real Estate

Yes, best description is "Clueless"!!!!  Says it all.

May 11, 2015 07:12 AM #54
Rainmaker
304,200
Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

It is like 2 posts in one. LOL. 

 

It is a shame the other agent did that to you. I agree with you on you getting some sort of compensation if you did their work. 

 

As for websites I am always amazed how few agents take advantage of this and the cool IDX they can add for a decent price. I guess that is just more business for those of us that do.    :-)

May 11, 2015 08:25 AM #55
Rainer
486,534
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

There are many agents who lack the knowledge, experience and discipline to work at improving their skills. This isn't a challenge to our industry but is prevalent in all industries. When confronted with these individuals, I avoid doing business with them and simply move on. 

May 11, 2015 08:43 AM #56
Rainmaker
83,798
Ernest Villafranca
Better Homes and Gardens Real Estate - Oakland, CA
3923 Grand Ave. Oakland CA, 510-418-9443

 If you have a website that has everything ZTR has, and is easy to use, good for you.

I'm working on mine. 

May 11, 2015 09:43 AM #57
Ambassador
1,704,310
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Believe it or not, this happens to me all the time. Agents will actually Google an address, get my website and then call me to schedule a showing. When I say it's not my listing, they respond, "But I Googled the address. Why did your website pop up?". I don't respond because it would probably be unkind.

May 11, 2015 02:01 PM #58
Rainmaker
488,334
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I've had IDX technology on my websites for many years and it surprises me when my own buyers will tell me they are searching another website (one of my competitors) for properties.  I then have to tell them "again" that they can search my website and set up as many searches as they want.  I can understand a buyer not knowing this ... but another agent? Now that's something have to just say, "no comment" ?????

May 11, 2015 02:29 PM #59
Rainmaker
1,064,087
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

For some strange reason, some people think properties on our sites are listed by our brokerage. I have never figured out why they think that would be in our best interest.

May 11, 2015 03:23 PM #60
Rainmaker
1,431,531
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

The search tools on my web site are better than the Big 3 and I do not have the BS listings that do not exist.  But people keep using them.  I send out links to my site all the time and some convert.

May 12, 2015 12:54 AM #61
Rainer
17,876
Bonnie David
Quantum Real Estate, Inc. - South Lyon, MI

At least Zillow now is also indicating the listing agent on active listings from the MLS.  I don't know if this is across the board or if it is something specific to our MLS agreement with Zillow.

 

 

May 13, 2015 10:19 PM #62
Ambassador
1,346,122
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-755-2905

Oh, Janis, YESSSSSSSSSSSSSS!!! In this day and age, it IS remarkable that agents don't have a website! And, like you, I worked hard on mine, I do rank right up there for Fishhawk Lake and I get agents who not only call me for the same reason, but they send people out to have me show their clients homes, then they suddenly appear to write up the contract. I worked hard with clients recently, only to have their friend of 30 years (who just happens to be a new agent in Portland married to a longtime Portland agent) call ME and want ME to show them property since their friend came out and viewed so many with me and then bought in town through him! They even wanted me to show them a home that was listed with another agent here! I was truly shocked, so much so that I didn't have a quick retort! I didn't do it. 

 

May 14, 2015 03:20 AM #63
Rainer
354,496
Raymond Denton
Homesmart / Evergreen Realty - Dana Point, CA
Capo Beach Realtor® - www.CapistranoBeachHomes.com

I only know of one Agent like that ... she's older and terrified of technology.  Her Broker has to do everything computer related for her.

May 15, 2015 07:08 AM #64
Rainmaker
922,586
Ginger Harper
Coldwell Banker Sea Coast Advantage - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

Good post.  You told it like it is..

 

May 15, 2015 11:07 AM #65
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