Nice People and Other Unexpected Things in Real Estate

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Real Estate Agent with Sunset Properties, Powered by Movoto DRE #01485322

Nice People and Other Unexpected Things in Real Estate 

  

As I'm about to close on a condo listing on 128 Sandpiper Lane in Aliso Viejo, I reflected back to when my client bought the  condo in 2008.  There was a great series of events that happened that wouldn't have happened if the people involved had been different.

 

When my client was a buyer, we looked at several different condos.  He decided on the one and decided to make an offer.  I suggested an offer price.  He was afraid it was too low, but went with it and issued me a stern warning.  "You'd better not lose this place."

 

The listing agent called me and verbally said the seller was going to accept the offer.  In real estate and most other things, verbal is interesting but not particularly noteworthy.  You've got to have it in writing.

 

Before the written acceptance was received, the agent called to  tell me they'd received a full price offer.  My heart sank and I'm pretty sure I said something like "Oh cr*p!"

 

Then, the agent surprised me.  She said that since they'd given us a verbal acceptance, nothing had changed.  They were accepting my clients' offer and the signed acceptance was on the way.  WOW.

 

My client was really grateful that they accepted his offer knowing they could have accepted the higher one.  Escrow was opened.  A home inspection was done.  Because the seller was so nice, the buyer decided not to ask for any repairs.  

 

Imagine the buyer's surprise when he found the seller had a new air conditioning unit installed.  What an exceptionally nice thing for the seller to do!

 

Eight years later, the buyer has become a seller.  The new buyer did ask for a few minor items to be addressed. The seller sent a handyman over to the property and had a more things done than the buyer requested.  By all accounts, the buyer and her agent are delighted.

 

It's funny and fantastic how kind gestures can and do lead to more kind gestures.  As a side note, the listing agent and I became friends.  She's a super great gal!

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Comments (19)

1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

I love these kinds of stories.  I always say that I have the greatest clients in the whole world. 

May 24, 2015 08:54 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Jill, it's amazing a far a little kindness can go.  I believe it's important to treat everyone as you would want them to treat you.  Thanks for this heart warming story.

May 24, 2015 11:13 AM
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

Sometimes we get even more reward out of doing the right thing rather than scoring the biggest financial victory. More buyers, sellers, and agents should follow this example.

May 24, 2015 11:23 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Karma can be a really good things too.  And your seller has certainly earned some as did the previous owners and their agent.

May 24, 2015 12:40 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good for you,  verbals are always a chance in our business but you never know, this time it worked.

May 24, 2015 01:08 PM
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Jill - This is the kind of story I love to read, and how all transactions should go down. Too often there is an adversarial relationship between the listing agent and the buyers agent, and sometimes the seller and buyer as well.

May 24, 2015 03:42 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Jill, I only wish there were more people like this in the world.

May 24, 2015 10:14 PM
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Jill Murty, Realtor - Serving Orange County, CA What a pleasant story and it reminds us all to take the 'High Road' in everything we do, since it will come back to you in multiples. Have a super day!

May 24, 2015 11:40 PM
Jill Murty, Realtor - Orange County, CA
Sunset Properties, Powered by Movoto - Laguna Niguel, CA

Thanks Judi K Barrett - It's nice to share a feel good story.  It's great that you have such terrific clients.

Bob Crane - Kind gestures can lead to more kind gestures.  It's funny how some people don't get that, but awesome when people do.

John Novak - Doing the right thing trumps anything else for sure.

May 25, 2015 03:39 AM
Jill Murty, Realtor - Orange County, CA
Sunset Properties, Powered by Movoto - Laguna Niguel, CA

Tammy Lankford - I saw a graphic once that said "Welcome to the Karma Cafe.  There are no menus.  You will be served what you deserve."  It's funny, but it rings true!

Will Hamm - Verbals are interesting until they make it into writing, at which point they become noteworthy.

Troy Erickson - I couldn't agree with you more that an adversarial relationship does not need to be a part of a real estate transaction.  It's nice to be nice!  I'd love to see more of that.  Sometimes people mistake nice for weak, which is a huge miscalculation.

May 25, 2015 03:51 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

That's a nice ripple effect that the buyer turned seller has passed on to his own buyer now.

May 25, 2015 06:43 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

May 25, 2015 06:44 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

When you have the right clients and the right agents, this happens more and more. Like Judi K Barrett, I have the best clients in the world!

May 25, 2015 09:53 AM
Jill Murty, Realtor - Orange County, CA
Sunset Properties, Powered by Movoto - Laguna Niguel, CA

Gabe Sanders - Me, too!

Sandy Padula and Norm Padula, JD, GRI - It's nice to do a good thing without being asked.

Chris Ann Cleland - I agree that it was a wonderful ripple effect.  That's a great way of saying it, Chris.

P.S. Thanks for the feature.  I really appreciate it!  

May 25, 2015 10:32 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

It's a sad state of affairs when nice people are so unexpected in this life, but at the same time, it's very welcome!

May 26, 2015 04:42 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
The House Kat

Kindness does beget kindness - it's such a great thing to see.

It's wonderful that you became friends, and that everything worked out on both the buying and selling side.  

Have a great day.

May 26, 2015 08:20 PM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Wow!!! Talk about not getting things in writing, it always bites you in the behind.  Great sharing

May 26, 2015 08:51 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Gabe Sanders is right. Makes you appreciate the grateful, you can work with to a satisfying goal types in the dealing with the public we all do. In the list, twist, sell (repeat).

May 27, 2015 12:18 AM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

If only all people paid it forward like that instead of always looking for what they can get.

May 27, 2015 01:24 AM

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