What's Great About A Home Warranty?

Real Estate Broker/Owner with The Jordon Wheeler Group GA License# 264359

What's great about a Home Warranty?

Today I was speaking with a new client, and our discussion lead to home warranties.  Are they a good thing or a bad thing?  Well maybe 'good or bad' is not the right way to pose the question.  Necessary or unncessary?  I think that's a better way to look at it.

You have to start with the premise of determining cost and quality of what each home warranty company offers.  I have been dealing with home warranty companies via my property management business, and I have learned that not all are created alike.  I will not go into specific companies, but I have had some good experiences and crazy experiences over the years.

An example of a good experience is when one of my clients told me how a particular company handled her air conditioning repair.  The home warranty company was able to get a contractor dispatched to her address within 24 hours of the initial call.  Pretty considering we were in the middle of the summer with heat wave.  The home warranty company had to come out several times replacing parts and doing everything possible to get the air conditioning restored again.  In the course of a week the client was happy to report that the air conditioning was working like majic to keep her home cooled.

Another incidient reported by a different client was not so pleasant.  The contractor took a week to get to the home.  Parts were on back order.  Parts were replaced two times before the home warranty finally gave in to replacing the hot water heater.  This particular situation took over two months to resolve.  Given it was initially reported right before Christmas, I had a little sympathy for the contracts trying to work through the holidays, but it was aweful getting the contractors to step up and go above and beyond.

When considering a home warranty company, take a look at reviews online to help with the decision.  Price is a factor, but it should not be the sole determining factor.  Check coverage and check cost for appointments.  Typically between $75 and $125.

A home warranty is great when it is supported by great contractors.  Otherwise getting repairs completed through them can be very frustrating.  Do your homework.

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Comments (5)

Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Jordon - Looking in to the company makes sense. I've generally had good luck with the home warranties.

May 24, 2015 02:17 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Christine Donovan 

Totally agree with you and glad to hear of good success with home warranties.

Best of GREAT success to you this year!

May 24, 2015 02:19 PM
Kane k

Home Warranty is close to the ideal way of protecting an ageing home and its appliances. Unlike homeowners insurance, appliance warranty covers damages due to wear and tear and in some cases, lack of maintenance issues too. Personally, I feel that selecting the right provider is what makes all the difference. Unless the company you pick is reputable, you may not receive services that will satisfy you, Visit home warranty review and rating websites to get an idea about various companies out there. You can also read user reviews and feedback before you pick a warranty provider or a plan. Cheers!

May 25, 2015 08:46 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

It is not the question if one needs a home warranty or not, but who to hire.

Which do you recommend?

Jun 15, 2015 07:20 AM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Inna Ivchenko ,

Many of my clients like 2-10 Home Warranty.  Mimics the new construction home warranty.  I don't really have a professional recommendation at this time.

Thanks for commenting and best of GREAT success to you this year!

Jun 15, 2015 03:56 PM