Such wise advice Laura, we do need to find ways to keep in contact with our clients, without being too intrusive.

Laura - There really is no excuse for not keeping in contact with your past clients, especially with all the available ways to communicate that you mentioned in your post.

I have been researching over 20 Crm programs that can make it funner to reach out and call, email, notes etc. 2 of them allow you to track these activities and see your progress which is fun to me ( coming from Outlook I need a fun boost) I am leaning towards base Crm with Contactually having similar lighter functions. I checked out many others like insightly, prosperworks, prophet, nimble, apto, Good Gmail App integration a must!!