I've Been Cox Blocked
When it's faster to hand deliver a message than it is to send it by email, there's a big problem.
Cox is my internet and email provider and I'm really unhappy. Emails sit in my outbox and take a long time to get sent if they ever escape from the outbox.
This blog would be far too long if I outlined all of the ways Cox has not solved the problem. It reminds me of how ActiveRain hasn't solved the issue of uploading photos from an iPad, but anyway....
Here are some of the the more ridiculous responses from Cox:
"Cox is an internet provider. We do not have to offer email."
"People use email on multiple devices and that takes up a lot of space."
Wow, who knew??!
"Use webmail. You should be happy I'm giving you a workaround."
I'm super happy and by the way, your workaround didn't work.
"You're locked out of your email. Try again in three hours and see if it works."
I decided to try online chat support. Things were perking along with "Brenda G." I was waiting for her next response. I finally typed "Brenda?" A message immediately popped up. "Your chat session has ended." What? The same thing happened when I tried again with "Jack L."
I've been Cox blocked.
Customer service needs CPR. Attitude needs a kick in the knee. That concludes today's rant.