I Had THREE Choices

Donna, We tend to ignore when we just don't want to deal with things ... but as you know, ignoring does not fix the issues. Glad you got the slow internet connection resolved.

Some times the squeaky wheel does get the oil.... So we have to speak up and get what we need. 

Like they say in the movies, "Lights, camera, action."  Nothing happens until the action starts!

Donna, yep you are correct.. However, I have had issues with Comcast where they out sourced installing a new modem in our home to me. Six plus hours on the phone with these idiots on 3 consecutive nights is what it took for this simple replace old modem with new to actually work. I was out of my mind trying to get this solved. Now I hesitate anytime I have to deal with these fools. Other suppliers here are even worse if you believe that.. If you call tech support you get some total fool who lives in SA Asia and does not really speak or understand English very well. 

It's true about the squeeky wheel... even if it was you that fixed it the squeeks your husband made got attention. :)

A little tip for net time. Start by disconnecting the modem and router if you have one. Wait about 2 minutes. Then plug everything back in. May save you some hold time on the phone waiting for tech support. Restart computer also. Another question is how old is modem and router. They just don't last forever.

Donna

Taking action is a good thing . . .  . and is the step to get things done.

Good luck and success.

Lou Ludwig

I'm glad you got the issue fixed.  The internet company has programs running on their system that tells them when the signal is strong and weak, so they already know this.  What they don't do, is hire someone to sit there and watch it and then call you to trouble shoot with you.  That is why the squeeky wheel gets the grease. 

I would have thought the problem would correct itself but after two days my patience would have been gone too. Glad they could resolve the issue. 

I can't stand the trouble shooting and time spent on hold, but it is usually worth the effort in the long run!

I think we all tend to hope the problems will go away, Donna Foerster It's so much easier not to admit there is one.

I spent many hours, far too many hours, before my problem with Sprint was resolved. It was resolved eventually. It's so frustrating, but even more so if you don't get the resolution you seek.

Donna, funny thing though is that your slow Internet connection would have been lighting speed just ten or so years ago!  Glad you got the problem resolved!

Taking action is usually the best way to find solutions. 

Dealing with internet providers is not usually a favorite activity.