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Foreclosure Prevention Contact Information

By
Real Estate Agent with Fathom Realty DC-VA-MD
Is your lender or servicer here?

The lenders listed below have provided contact information for their clients who may be having difficulty making their mortgage payments. To download a pdf of this list, click here.

ABN AMRO Mortgage Group
(800) 783-8900 (ask for loan resolution department), 9 a.m.-6 p.m. CST, Monday-Friday
Most languages

http://www.mortgage.com/C3/_Start.do

Accredited Home Lenders
(877) 273-4599, 9 a.m.-5 p.m. PST, Monday-Friday
English and Spanish

http://www.accredhome.com/

Ameriquest Mortgage
(800) 211-6926
8 a.m.-5 p.m. PST, Monday-Friday

http://www.ameriquestmortgage.com/

Aurora Loan Services
800-550-0508
All languages

http://www.alservices.com/

Avelo Mortgage LLC
(866) 992-8356, 8 a.m.-6 p.m. CST
English and Spanish

Bank of America
(800) 846-2222
Home Equity or Line of Credit: (800) 451-6362
English and Spanish

http://www.bankofamerica.com/
(select Service My Mortgage or Payment Counseling)
BB&T Mortgage
(800) 827-3722
8:30 a.m.-5:15 p.m. EST, Monday-Thursday
8:30 a.m.-6 p.m. EST, Friday
All languages
http://www.bbt.com/

Central Pacific Bank
(800) 342-8422
Hawaii

Charter One Bank
(800) 234-6002
9 a.m.-5 p.m. EST, Monday-Friday
All languages
http://www.charteronebank.com/pf/mortgages

Chase Home Finance
(800) 848-9136 (customer service)
(858) 605-2181 (delinquency customer service)
Spanish and English

http://www.chase.com/

Chase Home Finance - NJ
(800) 446-8939
8 a.m.-9 p.m., Monday-Friday
English and Spanish
http://chasehomemortgage.com/
Chevy Chase Bank
(800) 933-9100
8:30 a.m.-4:30 p.m. EST, Monday-Friday
All languages

http://www.chevychasebank.com/htm/mortgages.html

CitiMortgage - Prime Loans
(800) 695-0384
(800) 926-9783
(866) 272-4749
7 a.m.-4 p.m. CST, Monday-Friday
Spanish and English

CitiMortgage - Subprime Loans
(800) 422-1498
7 a.m.-4 p.m. CST, Monday-Friday
Spanish and English

http://www.citimortgage.com/

 

 

http://www.citifinancialmortgage.com/

Countrywide Financial-California
(800) 669-0102
8 a.m.-5 p.m. Monday-Friday
English and Spanish

http://www.countrywide.com/

Countrywide Home Loans
(
877) 744-7691
8 a.m.-9 p.m. CST, Monday-Thursday
Spanish and English

http://www.countrywide.com/
Downey Financial Corp.
(800) 824-6902, ext. 6696
8:30 a.m.-4:30 p.m. PST, Monday-Friday
English and Spanish

http://www.downeysavings.com/hl

EMC Mortgage Corp.
(888) 577-4011
7 a.m.-7 p.m. Monday-Friday
English and Spanish

http://www.emcmortgagecorp.com/

Equity One
(866) 361-3460
English and Spanish

http://www.equityone.com/

EverBank
(
800) 669-9721
8 a.m.-5 p.m. EST, Monday-Friday
Spanish and English

http://www.everbank.com/

First Horizon Home Loans
(800) 816-7796
English and Spanish

http://www.firsthorizon.com/loans.home.cfm

Flagstar Bank
(800) 968-7700, ext. 9780
8:30 a.m.-5 p.m. EST
All languages

http://www.flagstar.com/lending/mortgage

Fremont Investment & Loan
(866) 484-0291
6 a.m.-6 p.m. PST, Monday-Friday
English and Spanish

http://www.1800fremont.com/

GMAC Mortgage
(800) 850-4622
9 a.m.-11 p.m. CST
Spanish and English

http://www.gmacmortgage.com/

Home Loan Services
(800) 622-5035
8 a.m.-7 p.m. EST, Monday-Thursday
8 a.m.-5 p.m. EST, Friday

hls_hope@hls.ml.com

Homecomings Financial
(800) 850-4622
7 a.m.-6 p.m. CST, Monday-Friday
English and Spanish

http://www.homecomings.com/

HomEq Servicing
(866) 822-1471
6 a.m.-2:30 p.m. PST, Monday-Friday
English and Spanish

http://www.homeq.com/

HSBC Mortgage Services
(800) 365-6730
8 a.m.-10 p.m. CST, Monday-Thursday
English and Spanish

http://www.hsbcmortgageservices.com/

Indymac Bank
(877) 736-5556
7 a.m.-7 p.m. CST, Monday-Friday
Spanish, English and Korean

http://www.indymachls.com/loanworks

Litton Loan Servicing
(800) 999-8501
9 a.m.-6 p.m. CST, Monday-Friday
All languages

http://www.littonloan.com/

National City Home Loan Services
(800) 367-9305
8 a.m.-5 p.m. EST, Monday-Friday
English and Spanish

http://www.nationalcity.com/

National City Mortgage
(
800) 367-9305, ext. 57066
8 a.m.-4 p.m. EST
Most languages

http://www.nationalcitymortgage.com/

Nationstar Mortgage
(888) 480-2432
8 a.m.-8 p.m., CST, Monday-Friday
English and Spanish

http://www.nationstarmtg.com/

Nationwide Advantage Mortgage Company
(800) 356-3442, ext. 6002

custserv@nationwide.com

http://www.nationwide.com/

New Century Financial
(
888) 477-0193
7 a.m.-6 p.m. PST, Monday-Friday
English and Spanish

http://www.myloan.newcentury.com/

NovaStar Financial
(888) 289-1231
English and Spanish

http://www.novastarmortgage.com/

NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English: (888) 743-0774, ext. 4523
English and Spanish

Loanresolution@novastar1.com
Ocwen Financial Corp.
(877) 596-8580
English and Spanish

http://www.ocwen.com/

Ocwen Loan Servicing LLC
(866) 513-2947
English and Spanish

rapidresolution@ocwen.com http://www.ocwen.com/

Ohio Savings Bank
(888) 987-5626
24 hours a day, 7 days a week
Spanish English

http://www.amtrust.com/productcenter/
mortgagepaymentassistance/
mortgagepaymentassistancemain.aspamtrust.
mortgagewebcenter.com

Option One Mortgage
(800) 648-9605, ext. 48826
8 a.m.-9 p.m. PST, Monday-Friday
English and Spanish

http://www.oomc.com/

PHH Mortgage
For borrowers facing possible delinquency: (800) 330-0423 8:30 a.m.-8:30 p.m. EST, Monday-Thursday
For borrowers in the foreclosure process: (800) 750-2518; 8:30 a.m.-5 p.m. EST, Monday-Friday

MBSlossmitigation@mortgagefamily.com

http://www.phhmortgage.com/

Saxon Mortgage Services Inc.
(Previously Meritech Mortgage Services and CRAM Mortgage Services)
(888) 325-3502
English, Spanish; can accommodate most languages

lossmit@saxonmsi.com http://www.saxononline.com/
(users log in to see workout options and financial plans)

Select Portfolio Servicing
(888) 818-6032
7 a.m.-8 p.m. Monday-Thursday
English and Spanish

http://www.spservicing.com/

SunTrust Mortgage Inc.
(800) 443-1032
8 a.m.-5 p.m. EST, Monday-Friday
English and Spanish

http://www.suntrustmortgage.com/

U.S. Bank Home Mortgage
(877) 334-0453
7 a.m.-5 p.m. CST
All languages

http://www.usbank.com/

Wachovia Corporation
(
866) 642-9405
8 a.m.-8:30 p.m. EST
Many languages

http://www.wachovia.com/
Washington Mutual
(866) 500-8507
8 a.m.-7 p.m. CST
Most languages
http://www.wamuhomeloans.com/

Wells Fargo
(888) 231-0757
6 a.m.-6:30 p.m., Monday-Friday
English and Spanish

http://www.wellsfargo.com/

Wilshire Credit Corp
(888) 952-7339
7 a.m.-4 p.m. PST, Monday-Friday
Most languages

DDR Realty
DDR Realty - Newburgh, NY
Orange County NY
This is good information for homeowners to know. I suggest you also post to localism.com for the general public.
Apr 14, 2008 10:51 AM
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants
Great Info. Thanks.
Apr 14, 2008 11:52 AM
Barbara Carter
Century 21 Alliance Realty Group - Highland, NY
Serving Your Real Estate Needs in the Hudson Valle

This is very useful information for homeowners- So many times they do not know there is help and wait until it gets too late- As Realtors, I think we owe it to them to let them know-

Thank you

Apr 14, 2008 12:07 PM