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Good photos sell houses. Good photos cause houses not to sell.

By
Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

Good photos sell houses. I've convinced of that, but I've recently become convinced of something else. Good photos cause houses not to sell. Does that sound like I might be contradicting myself? Absolutely. Are both statements true? Absolutely. How could that be?

Recently, I've been showing a lot of houses. Normally, a high percentage of my buyers find a house online, call me, we look at it and I write a contract. I like that pattern, but once in a while I have to revert to the old days where I actually research houses, set up appointments and drive around showing them. 

I've shown 50 plus houses in the past week. During those showings I noticed a trend. The listing on the MLS had amazing photographs. The listings looked like a magazine spread. I could hardly wait to get to the houses to show them. I was sure my buyers would scoop one up lickety-split. It didn't happen.

Why didn't they buy right away? The houses didn't live up to their photographs. The photos were amazing, and the houses were so-so. Some were lower than so-so. My buyers commented on everyone one that didn't meet its photo-spread. They said, "The houses didn't live up to their photographs." 

I appreciate a good photo layout in the MLS, but I do want the house I'm impressed with to look like the house in the photographs. Good photographs sell houses, but good photographs can cause houses not to sell too.

Good photos sell houses. Good photos cause houses not to sell.

Comments(59)

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Show the house as it is.  If it isn't, sellers need to make corrections.

Doctoring photos or otherwise misleading is not smart.

Previewing helps more than anything if possible

Jun 21, 2015 02:51 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

So glad Kathy shared this!  It's so true....the home must live up to the photos. The written description too. Otherwise you just end up with disgruntled potential buyers!

Jun 21, 2015 05:22 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Mike Cooper, If photos do not depict the true condition of a house, that can cause buyers to be frustrated and often the frustration is aimed toward the agent who is showing the house.

Jun 21, 2015 06:43 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I use a professional photographer. He never doctors the photos but we always shoot the house in optimal conditions. We consider weather, time of day, etc. If buyers see a house on an overcast day, they may not think the house lives up to their expectations.

Jun 21, 2015 09:45 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Mike, hmmm.  Do you think that at the end of the day that it's good houses that sell houses? 

Maybe good houses with good photos.

Jun 21, 2015 11:26 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

I agree. I showed seven listings on Saturday. One I thought for sure would be it according to the photos....NO WAY, it was downright awful, and even the yard was pitiful.

Jun 21, 2015 11:56 AM
Michele Milic
Realty ONE Group ~ 702.419.5359 - Las Vegas, NV

Mike, thank you for posting this article! With $10/month and little bit of Photoshop and Lightroom knowledge, even photos taken with point-and-shoot cameras can be over-processed. Just last week I had three showings where it felt as if we were in the wrong house.

Jun 21, 2015 07:30 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Yes, I can see how this is a big disappointment - lots of showings but no offers.

Jun 21, 2015 08:08 PM
Bruce Hicks
Best Homes Hawaii - Honolulu, HI
Your Best Hawaii Realtor!

Have to agree with you Mike Cooper .  Went to a showing, where the photo was taken with a wide angle lense and it looked bigger than it actually was.  Buyer was upset.  She said "why didn't agent take REAL photos."

Jun 22, 2015 03:10 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I have had buyers make offers sight unseen and even some close sight unseen.  Mainly investors, but some relocation buyers too.  But buying a home on line is like internet dating.  You need to be careful and get an honest assesment.  btw  I met my wife on line so it can work - just be careful.

Jun 22, 2015 03:27 AM
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

I think you have a point. There is too much overdone HDR. I hope the trend reverts.

Jun 22, 2015 03:45 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

So many sellers get the house in pristine condition for the photos and then don't maintain it for the real purpose, which is the buyers

Jun 22, 2015 03:51 AM
M.C. Dwyer
Melody Russell Team at eXp Realty of California, Inc. - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Fun post Mike - I've seen this happen also: buyers will make an appointment based on photos, but they will get disappointed when the property doesn't live up to the hype.

Jun 22, 2015 05:46 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

"The houses didn't live up to their photographs."   Boy is that true... just showed a home and photos looked great.. .they just forgot to include the HUGE power lines at the rear of the home and across the street.  Sort of hard to miss when we got to the house.  

Jun 22, 2015 12:56 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Mike Cooper The biggest problem I see with RE photos is when a photographer embellishes the photo shots and adds or subtracts components fixed in the home that cannot be removed. Shure; remove the trash cans from the driveway, but not the evidence of roof leaks, etc.

Jun 22, 2015 11:48 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I'm not sure I'd call those misleading photos "good." 

Jun 23, 2015 01:16 AM
Mercy Colberg
RE/MAX Best Choice - Sappington, MO
Colberg Team RE/MAX Best Choice Listings

Absolutely! Good photos, whether home selling or our headshots (or online dating photos), can be misleading. 

VERY good point! It's one of the posts that really stick with you.

Jun 23, 2015 11:34 PM
Dawn Barrier Las Vegas Real Estate
HomeSmart Encore - Las Vegas - Las Vegas, NV
Homes in Las Vegas Nevada 702-812-4550

Great article and I'm finding similar issues here in Las Vegas.  I recently had a buyer be very disappointed by the home as the pictures looked so great on the 'interweb", lol.  Those long angle shots made some rooms seem 3 times the actual size soo....on to the next.    And, btw, when the agent ask for feeback, I did let them know why.

 

Jun 24, 2015 07:00 AM
Katie Graham
Cherry Creek Properties, LLC - Denver, CO
Denver Real Estate

Makes sense.  I can't believe though there are still agents out there who don't use photos!

Jun 25, 2015 06:44 AM
Joy Baker
RE/MAX Insight - Salem, NH
So NH RE & Short Sale Specialist

It's very true.  Obviously, in our marketing photos we are going to show the house in the best light possible (well, at least, most of us are - we've all seen the MLS photos that are a horror show) because the photos are the first step toward attracting someone enough to come look.  But there's a big difference between that and actually photoshopping things. 

When I'm on the buyer side, I tell my clients, "nothing beats "boots on the ground".  You can look at photos and videos from now until doomsday and you will still not have an accurate picture of what houses in your price range offer."

Jun 25, 2015 11:35 PM