(Rather fitting for a Thankful Thursday)
We sit in our real estate world 24/7. We live and breathe (and sometimes dream) contracts and inspections and home warranties and walk thrus and...and...and...
How often do we sit back and think about that person on the other side of the table? You know - the one we just dumped ten thousand pieces of paper on? We do our absolute best to explain every paragraph, timeline, legal statement and concept. And, once we do that, we move onto our marketing and everything else we need to do to get that house SOLD.
Yesterday, I learned a very valuable lesson and I'm sharing so that maybe it might be a teaching moment from one of you.
I have a home listed for sale. The owner is a sweet woman who is very particular about how she learns new information. She likes to have things in her hands so that she can go over every line, make her notes and ask questions. Our listing contract and seller disclosure was covered pretty good with sticky notes. That's fine with me. Id much rather have someone ask questions than just go with the flow and not understand something.
We went over a lot of the forms in depth. We talked about offering a home warranty which she decided to do because of the seller's coverage. Our lines of communication got a little mixed up and I had to say mea culpa. I "ASSUMED" that she understood that we needed to order the warranty before getting a contract. She did not. Getting that seller coverage was very important to her. Thankfully, we were able to get it in place while we are under contract with the company that the buyers chose.
Suffice to say we had a tense conversation yesterday morning about that. I was convinced that I had explained it thoroughly to her. I remembered sitting at her table, explaining things. She had the brochures in her hands!! We talked about the different packages!! I told you!! I know I did!!!
I had to take a step back. OK, so we did sit at her table and we did go over it all. Big deal. If she didn't understand how it worked, it wasn't her fault. IT.WAS.MINE.
I didn't do my job correctly. That's all there was to it. I called, apologized and told her, "You know, there are times that I get so caught up in my little real estate world that I just assume my clients understand things the first time around and for that, I'm sorry."
Lesson learned. I will be, from now on, double and triple checking to make sure my clients understand from the get go and confirming along the way that they are still clear on topics. I had to eat a little of my pride yesterday but it was worth it.