You Might Think I’m a Nag, But I’m Just Doing my Job
A real estate transaction is a complex thing. There are a multitude of tasks to be accomplished, continual follow-up to be done, questions to be asked and/or answered, documents to be reviewed and signed then sent to the right people such as the lender or escrow company, deadlines to meet, problems to solve, and so much more.
There are times it’s necessary to remind people about doing things to stay on track, provide information or documentation, or meet certain deadlines.
Sometimes you have to ask more than once. Paperwork doesn’t get signed, questions don’t get answered, or people don’t respond, so it’s time to ask again…and perhaps again.
So many things in a real estate transaction depend on a series of tasks being accomplished or documents being approved and signed. When one component in that chain doesn’t happen or is delayed it holds everything up. Often the people who are responsible for these various tasks are good about communicating the status to those who need to know. Sometimes not. Then, again, it’s time to request and remind.
We all get bombarded with emails, texts and phone calls, and usually are juggling many balls at once. True too for inspectors, lenders, escrow officers, title reps and other involved in a transaction. Sometimes we forget and need a quick reminder, or make a mistake we don’t catch.
Here are some thoughts:
1. Be clear about what you need and why. What may seem important to you may not feel important to someone else. Knowing why it’s needed can help
2. Be clear about due dates if any. Are you being impatient? Or is there a legitimate reason why something has to happen by a certain time frame. People need to know when something is due, and in advance…not at the last minute
3. Be diplomatic and professional. There’s no reason to be rude or unkind, whether in an email or on the phone. Be careful how you present yourself in emails, and be mindful of who the email is sent to (1 person? Everyone in the chain of emails? Does everyone really need to know you are ticked off at someone who is not doing their job as you see it?)
4. Be sure YOU are doing everything you are supposed to, in a timely manner, and providing good communication to all involved. It serves as a great example for others and will likely help ensure cooperation, which is key in any transaction involving multiple parties. How can you expect others to cooperate if you don't?