What I learned in Real Estate this week - 7/19/15

Real Estate Broker/Owner with Zion Realty

Fresh off the heels of last week's crazy condo neighbor fiasco it's time for this week's reflections about what I learned in real estate. I was referred to a new buyer this week who had previously been working with a different agent months ago but did not feel they "clicked" with them so they had completely halted their home search. The reasons they felt they weren't being properly represented are for another blog post on another day, however, I was happy to assist them in any way that I could. 

We had multiple phone, text, and email conversations this week going over the basics of what they need in a home and the locations that would best suit their family. They have already been previously pre-qualified so the only thing that was left to do was meet them in person and start showing them homes. 

I found six houses that I felt best fit their criteria and upon making the necessary phone calls to set up showing appointments all but one agent and/or owner was pleasant and happy to accommodate. The one homeowner who was not so readily available in the time slot I needed was a bit snippy and condescending. They did not seem at all eager to have their home shown or willing to be a touch inconvenienced by my buyers time constraints.

My buyers have young children and set up a babysitter during the time we would be looking at houses so that they could be free to take their time and not be distracted during their home search. They only had the babysitter for a short time and this apparently did not make any difference to the one homeowner who was making it slightly difficult for their home to be shown.

As agents, when we have multiple homes we want to show buyers, we carefully plan out a route that is most efficient and makes the most sense in the order we are scheduled to view each property. The only time slot this seller gave us meant we would have to visit every other house before backtracking a good 20 minutes to a part of town we had already been in previously. Now, don't get me wrong, I've been at this long enough to know when a seller is being genuine in their inability to show a home at a specific time. I also know when a seller is just being troublesome, fussy, and finicky. This situation was the latter. 

I went ahead and set the final showing appointment, met the clients and began our home showing tour. As luck would have it, two out of the first three homes we saw were perfect for them. Since the buyers had a babysitter and we were already out and about they were willing to view the remaining homes "just in case". However, by the fifth home the wife just couldn't stop thinking about the two homes that they both loved. The only home left to see on the tour was the one that the seller insisted on making it tough to see which now was going to be a long distance drive back to where we had already been just a few short hours earlier. 

Well, the husband and wife both agreed that their home search was over. They weren't even interested in seeing the last remaining home on the list. So what did I learn in real estate this week? When we are the real agent agent representing a seller, we have to do our best to explain to them what listing their home for sale is going to involve. When you put your home on the market it is not going to be convenient. You will need to keep your home clean and show ready each and every day including any outside landscaping and pool maintenance. You will have buyers needing to view your property at inopportune times. There are many cumbersome aspects of selling a home.

The home that my buyers never viewed may have very well worked for them but they'll never know because other sellers were more willing to show their properties first. I'm not willing to assume the listing agent did not properly educate their seller on being available to show their home. There have been many homes I've listed for sale in which the homeowners did not heed my instructions, however, sellers do need to understand they aren't the only home for sale and buyers don't always have an open ended amount of time to view properties. You just might miss out on selling your home if it's not ready and available to see. 


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Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

One can't sell a house if buyers can't see them. It is just a simple as that.

Jul 19, 2015 10:14 AM #2
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

What a great lesson for sellers.  We all tell our sellers that the home they live in is not the home they put on the market (declutter, remove family photos, repaint the bright red wall, etc.).  Also as a seller you need to be ready to show your home when reasonably requested to do so.  Most agents are reasonable in their showing requests, as we aren't asking to see a house at 9 PM or if someone is home ill.

Jul 19, 2015 10:40 AM #3
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I tend to be more trusting of people and believe that if they can't let me show on my time table it's because they really can't. I'd need some real proof they were just being "fussy" to think that.

Jul 19, 2015 10:41 AM #4
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Nicole,  I know I make myself available to my buyers every night if I have to but sometimes they need a break.

Jul 19, 2015 10:49 AM #5
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Nicole Doty - Gilbert Real Estate Expert - I always tell my buyers that if you liked the home - do not expect something better to come up on market!

You may lose an opportunity to buy the one you liked - if you wait too long on making an offer!

Jul 19, 2015 11:33 AM #6
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

If there are too many restrictions the buyers simply say NEXT!

Jul 19, 2015 11:59 AM #7
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

Thomas - Thanks Tom. I appreciate the support.

S & L - I was actually interested in seeing it myself but once the buyers said they were done looking, then it's time to write an offer on something else!

Shirley - It was a very reasonable time frame I gave them but they didn't seem eager to work with me.

Tammy - The reasons they were giving me were really shallow and not at all hard to overcome. They just didn't want to be inconvenienced in the slightest. 

Will - I get that they may have had other showings that day or the previous days, but the bottom line is, your home is for sale and if people want to see it then you should make every effort to allow it. Otherwise, take it off the market.

Praful - The minute I showed them the other two homes they knew those were great options.

Joan - That's exactly what these buyers did! 

Jul 19, 2015 12:56 PM #8
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


Sounds like you had an interesting and productive week.

Good luck and success.

Lou Ludwig

Jul 19, 2015 03:07 PM #9
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

You did what was right for your clients and found them the right home.  The seller and other  agents loss if you didn't get to show the last home because they made it difficult.

Jul 19, 2015 07:46 PM #10
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Good morning Nicole.  They snoozed and they lost out.  At least your clients found something they liked.  Good for you bad for the seller that doesn't co-operate.

Jul 19, 2015 08:01 PM #11
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Nicole.  You can't sell it if you can't show it.  

Jul 19, 2015 08:55 PM #12
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I've had the very same thing happen. I'll be showing 5 or 6 houses in various towns so first I set up the route and needed timeslots, and then I start scheduling. Going back and forth from town to town and back again just doesn't work for anyone, so if I get a response of, "Sorry, you can't see that house from 12-1, but what about 5-6" my clients usually say no.  Then they never see that house and they don't buy it.

I listed a house once where I discussed the need to be flexible with showing requests, and the seller almost NEVER allowed showings when agents requested them. How can it be sold if people can't get in to see it?

Jul 19, 2015 09:06 PM #13
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Nicole Doty - Gilbert Real Estate Expert shares some of her moving and shaking

Jul 20, 2015 12:04 AM #14
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

Nicole, some sellers just don't understand that they need to adjust their schedules to accommodate buyers. It's the difference in going under contract and being on the market for months. I'm glad your buyers found the right house!

Jul 20, 2015 12:34 AM #15
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

Lou - Overall it was pretty good.

Roger - I was willing to show them the last home but they were done.

James - We found them two great homes and now I'll find out this morning which one they want to offer on.

Conrad - That's exactly right. Maybe the seller was just having a bad day. I don't know. But it sure prevented my buyers from possibly buying their home. 

Kat - I had a listing cancel on me a few months back because they said the listing had grown stale and no one was calling to see it. First of all it was overpriced and they refused to accept the comps. Secondly, the first few months it was listed for sale I had agents calling me everyday to go see the home but the sellers made it so difficult to view I bet I only got 5 out of 50 people in to see it. But somehow it's my fault the home wasn't selling. 

Richie - Gladly! That's what being in the Rain is all about!

Amanda - It's not convenient to have your home listed for sale when you're still living there. But the goal is to sell the property so being slightly inconvenienced for a few weeks or a few months until you're under contract is worth it. Afterall, isn't the goal to sell the home, not just put it up for sale? 

Jul 20, 2015 12:49 AM #16
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

There is no point to look at additional properties, if your folks have seen a home that both already like, I would stop the search and move forward on that home, just like you did.

Make it a great week!

Jul 20, 2015 06:15 AM #17
Kim Johnson
Realty Associates of Florida I Inc. - Coral Springs, FL
Selling South Florida

Hello Nicole! I've had sellers like this and sometimes they just don't seem to care! It makes our job touch and frustrating!!

Jul 20, 2015 10:11 AM #18
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

 I have also learned that it is good practice to call the people before not going to the property. You'd surprised how many agents failed to show up for appointments that I've made and never got a phone call to let the people know that they're not showing up  Nicole Doty - Gilbert Real Estate Expert...

Jul 20, 2015 10:29 AM #19
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Nicole -- what you learned this week should be a must-read for sellers -- selling a home is not easy but you need to make it easy-to-show because that will help make it easier-to-sell.   

Jul 22, 2015 12:03 AM #20
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

I like the fact that the buyers were committed and got a baby-sitter.  I've seen many try to just take the kids along, and it turns out to be a day long nursery camp.

It will also be interesting to understand why these ready & committed buyers didn't click with the other agent and how they found and re-dedicated their enthusiasm to the search with you.

Nice work.

Jul 22, 2015 12:26 PM #21
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Broker/Owner of Zion Realty ZionRealtyAZ.com
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