When Your Website Crashes and Sacramento Real Estate Goes On

By
Real Estate Agent with RE/MAX Gold DRE #00697006

All I can say this morning is thank goodness I had the good fortune to start updating my personal website structure a month ago because who woulda thunk it would crash on WordPress yesterday beyond repair? The culprit, says my website guy, is the way it was designed by the website creator, a woman in southern California, whom I had found a while back on Active Rain. It was fragile, wobbily and not up to internet standards.

The latest WordPress plug-in updates blew up my website. Sure, I have other websites and a strong internet presence, but not having my domain online is like those dreams you have about showing up at school naked -- or, er, um, I can't be the only one, darn it.

Having to focus on this issue makes the other issues I'm dealing with seem less severe, but I'll share them with you anyway since I cannot post a blog on my own personal Sacramento real estate website this morning.

Sacramento Real Estate Agent #1:

For example, I discovered through Supra an agent had accessed a lockbox on a vacant home listing that has been pending for a few weeks. I removed the key from the lockbox and put it into a contractor's box for the pest company, a few days ago. The agent accessed the lockbox not only once, but twice within a 2-minute time-frame. It made me wonder if she tried to open the box and then her phone rang so she chatted for a few minutes, and then tried again. Because once you open it and discover no key, why would you do it again?

In any case, I emailed her to inquire as to why she was accessing a lockbox on a pending listing. At first, she denied it. I sent her the showing PDF from Supra and suggested perhaps somebody stole her code or she lost her display key. Suddenly she recalled the incident from yesterday.

Her excuse? She had a listing nearby and wanted to see how my listing compared.

Weintraub: You do know it is against MLS rules to access the lockbox of a pending listing.

She said it looked like it was vacant.

Weintraub: Whether it is occupied is immaterial, you are not authorized to access a listing that is pending without permission.

She brought up the fact there was no key inside.

Weintraub: It is against the guidelines to open a lockbox when you are not authorized. You could get into trouble someday. This is why I sometimes have to take the key out of the lockbox after homes go into pending status because some agents don't bother to check the status.

She found the listing on Realtor.com and it didn't show the correct status.

Weintraub: MLS is the only place you should look.

That's when the agent said I should probably make all of my showings by appointment only then without a lockbox, so this would never reoccur!

-----

Sacramento Real Estate Agent #2

After waiting for short sale approval for 5 weeks, we received approval from the second lender and are waiting for approval from the first. The first lender sent a counter offer for a higher sales price, which I passed along to the buyer's agent. The buyer's agent exploded, rejected the counter offer and then demanded a response within 24 hours, which I explained was unlikely to happen.

The agent then called to complain about the fact, to lob an insult that she knows I "fancy myself an expert and all" but it is completely unfair for my seller to require her buyer to refrain from writing other offers when something like this could happen.

Weintraub: Hello? This is what you get with a short sale. There are no guarantees the bank won't try to negotiate. It doesn't happen often but it still happens.

The agent continued to whine I should change my practice.

Weintraub: Look, at this point your buyer needs to wait for the bank to respond or your buyer can cancel. Those are your two options. I am not about to change the way I do business, so there is no reason to discuss that.

The agent continued to disagree with the way I conduct business.

Weintraub: Let me reiterate, the buyer either waits for a response or the buyer cancels. Choose one. I'm sorry you don't like the fact that we want buyers to behave like a buyer, but trust me, NOT changing that stance, NOT altering our position.

The agent still continued to whine.

Now my husband is standing in the doorway, having just come home from work to listen to this exchange, and he's shaking his head. But he's heard this all before.

Weintraub: Please understand there are 2 choices here . . .

The agent hung up.

-----

Real Estate Agent from San Jose:

She submitted an offer for a home her buyer has not viewed. I know because I asked if she showed it. She said she had driven by with the buyer, but that seems unlikely since they are both from the Bay area. Drive all this way and not make an appointment? The offer was list price but it was missing many crucial elements, including a prequalification from a particular lender that is required per the instructions in MLS.

The agent wanted the seller to accept her offer regardless.

Weintraub: Unlikely, under the circumstances. It doesn't make sense to go off the market while we wait for your buyer to decide if he wants to buy this home.

Then she lectured me for a few minutes about how I am not required to change the status of the listing in MLS and I could just leave it in active status while we waited for the buyer to view the home, because that's not misrepresentation. She offered that her buyer would also reduce the earnest money deposit to 1% of the sales price but did not want to get prequalified through another lender.

Weintraub: I don't make up these requirements. If your buyer doesn't want to apply through the required lender, then the buyer can purchase some other home. It's all online and easy to apply.

This morning I received an email from the agent.

She asked if her buyer can offer less than list price.

----

I sure hope the switching of my website clears up soon. My web guy says it should be OK in a few hours and this will never happen again. At least one thing in Sacramento real estate won't be repetitive.

 

Posted by

elizabeth weintraub

 

 

Weintraub and Wallace Realtors

 

 

Elizabeth Weintraub reviews

 

 

 

Elizabeth Weintraub is co-partner of Weintraub & Wallace Team of Top Producing Realtors, an author, home buying expert at The Balance, a Land Park resident, and a veteran real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown, Carmichael and East Sacramento, as well as tract homes in Elk Grove, Natomas, Roseville and Lincoln. Call Elizabeth Weintraub at 916.233.6759. Put our combined 80 years of real estate experience to work for you. Broker-Associate at RE/MAX Gold. DRE License # 00697006.

Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of RE/MAX Gold. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice; it could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
ActiveRain Community
Location:
California Sacramento County Sacramento
Groups:
Northern California Real Estate Professionals
Lyon Realtors
ActiveRain Rockstars
Bartender, Make it a Double
Crap-Tacular
Tags:
sacramento real estate
sacramento real estate agents
supra lockboxes
sacramento metrolist
stupid real estate agents
mls guidelines
website crash
wordpress plugin blows up site

Spam prevention
Show All Comments
Rainmaker
908,388
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Elizabeth, sorry to hear about your website. If using a supra box I remove the key when pending because I have experienced the same, not often, but enough times that it has caused problems with my sellers. I don't understand agents who write up offers for their buyers without having seen the property! They have a fiduciary to their buyer clients but don't seem to know or care. Some day that will get them in trouble is my guess. Hope your website is fixed soon, 

Jul 23, 2015 04:47 AM #11
Rainmaker
508,620
Michele Connors
The Overton Group, LLC Pitt & Carteret County - Greenville, NC
Your Eastern North Carolina Realtor

To me, all three seem complacent with how they do business and someday it will bite them in the a$$ .. costing them money or their license.

Jul 23, 2015 04:48 AM #12
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Debe Maxwell I've wondered too why agents aren't using the MetroList APP to look at homes. Why in the world would they want to look a third party site without all of the pertinent information they need? I suspect they think Realtor.Com is the same as MLS because, you know, it has the word Realtor in it.

Jul 23, 2015 05:26 AM #13
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Pamela Seley, REALTOR® When this happens, usually what I hear is the agent mixed it up or didn't read the entire listing in MLS. Attention to detail is not always high on the list for some people.

Michele Connors Somehow I get the impression that costing agents money or their license is not something they believe will ever happen or they wouldn't do some of the things they do. They wouldn't make the same mistakes over and over. Consequences is just a word they can't spell.

Jul 23, 2015 05:29 AM #14
Rainer
375,043
Thomas F. Scanlon
Borgida & Company P. C., CPA's - Manchester, CT
CPA, CFP

Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents - Well done. Sorry to hear about your website.  However, the show must go on!

 

Cheers,

Tom

Jul 23, 2015 08:49 AM #15
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Elizabeth.  The obvious question is why are you not filing Ethics complaints?  You are no shrinking violet.  Please don't tell me you don't want to get involved. What's up with you allowing this unethical behavior?

 

Jul 23, 2015 09:00 AM #16
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Thomas F. Scanlon Cheerio, pip pip to you too.

Conrad Allen An ethics complaint about what? In the first case, she'll just say it was a mistake and nothing will happen. In the second and third, last I checked, there is no law against stupidity.

Jul 23, 2015 11:04 AM #17
Ambassador
2,860,202
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I would be too nuts to deal with anything if my site were down. 

Jul 23, 2015 11:41 AM #18
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Tammy Lankford After I had a panic attack and picked myself up off the floor because the cats were circling, thinking about eating me, I suppose, I decided to focus on something else. But now I am back to freaking out over it. It's still not fixed. My phone number doesn't even show up.

Jul 23, 2015 11:45 AM #19
Rainmaker
1,163,512
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Firstly, oh no on the website. I am a total crazy person when it comes to my site because it is my main source of business and my baby. And secondly, you have the patience of Job dealing with those agents. You acted like a true professional to people who obviously do not know their own business.  

Jul 23, 2015 12:07 PM #20
Ambassador
1,703,460
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

How hard is it to pick up the phone and call the agent?

Jul 23, 2015 02:05 PM #21
Rainmaker
2,888,104
James Dray
Fathom Realty - Rogers, AR
Exceptional Agents, Outstanding Results

Good morning Elizabeth.  I wonder how many clueless agents are in your area?  We have the same issues with a few around here.  Their reputation precedes them

Jul 23, 2015 08:17 PM #22
Rainmaker
4,797,120
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sounds like some trying times, Elizabeth.  Though, I'm a bit concerned about your website as it should be fairly easy to undo the plug in updates that crashed your site to get it back up at least temporarily.  (Though, I'm not a real web expert, so I could be wrong.)

Jul 23, 2015 09:26 PM #23
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Jane Peters A good portion of the website is back online but there is still much work to be completed. Like my blogs, for example. I can't post a blog there and it's driving me nuts. I am a person who posts several blogs a day, one here and one on my own site. One blog is not enough.

 

Jul 24, 2015 02:26 AM #24
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Tammie White Sorry to say but most agents in Sacramento do not call other agents nor answer their phone. It's like it's a disturbance or something. They might text or email but calling is not high on their list of things to do. I go through many transactions in which I never talk to the buyer's agents at all.

Jul 24, 2015 02:28 AM #25
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

James Dray You know how many there are. There are the same percentage number that is most likely prevalent in your area as well. Probably at least 3 out 4.

Jul 24, 2015 02:29 AM #26
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Gabe Sanders I asked about rolling the site back because I had posted a blog at 6:30 AM and did not do the plug-in updates until around 7 AM. My website guy said he could not find a copy of the backup at iWF, although that site says it backups twice a day.

Jul 24, 2015 02:30 AM #27
Ambassador
1,703,460
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I, of course, was referring to the agent who entered your pending listing. BTW, I have had cases where I've never talked to the other agent either.

Jul 24, 2015 04:21 AM #28
Rainmaker
2,189,557
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Tammie White Yes, believe it or not, it is too much work to call and ask for permission to enter a pending listing, apparently.

Jul 24, 2015 04:24 AM #29
Ambassador
3,281,966
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

LOL Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents  - I thought of you today!  I got a call today from an agent who said, "I'm trying to determine what the acreage is on one of your listings."  I asked which one, to which he gave me the address of a property unknown to me.  I asked why he didn't check in MLS and he said, "Well I thought everything 'transported' from our MLS into Realtor . com??!"  WHAT?  You can't find ANY agent remarks there, no media (Disclosures, surveys, floorplans, engineer reports, CC&R's...) and you certainly can't do any showing scheduling there either - NOR are the listings even ACCURATE!  

And we wonder why we have to fight our reputation as professionals on a daily basis!

Jul 24, 2015 03:56 PM #30
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
2,189,557

Elizabeth Weintraub Sacramento Realtor Top 1%

Put 40 years of experience to work for you
How much is my home worth?
*
*
*
*
Spam prevention

Additional Information