Providing great service to each and every one of my clients is first and foremost to me... and should be to all agents.  When my clients are happy, I am happy and it provides me with a great sense of satisfaction of a job well done. 

I am lucky I work in an office where the Broker keeps ALL the agents accountable for providing a superior level of service.  

When an agent consistently falls short of providing professionalism in their conduct or actions, or receives negative feedback from clients, the agent is called in to the broker's office to discuss how they can improve. He helps the agent to identify the areas where they are falling short, and provides assistance or training to improve their level of service. 

My Broker, unlike others I have worked with, has the mindset that if his agents are successful, then the the brokerage is successful and its a win-win situation. Therefore, he provides a variety of resources and training to help not only the newbies, but we seasoned agents, as well staying on top of the newest tools for realtors, and social media.

Sometimes it all comes down to communication, or the lack thereof between the client and the agent.  It is so imporant to keep the communication flowing, so you know if you failing to meet their requirements.

If the agent does not improve after a reasonable length of time, they are invited to move to another brokerage as they are failing to provide the level of service my office expects from their agents and one Better Homes and Gardens Real Estate is committed to.  We are a brand not only helping people buy and sell homes, but providing them with a lifestyle...

For some...  it is a no brainer, because we already provide a high level of service one would expect, and deserve from a real estate professional.  For others it is a learning experince and an opportunity for them to raise the bar....

I am so lucky to be working with a great broker, and a great group of collegues.   My office scored an overall client satisfaction rating of 98%, which is quite remarkable....

Remember, providing great service is the most important things to clients...which comes back to you 2 fold in the way of referrals!!

Posted by


Mississauga and Streetsville Real Estate

When you choose me to handle your real estate needs, you choose a real estate professional who cares about you and your family, who listens to your needs and who will put your interests first and foremost. I will work together with you, protecting your interests, to achieve your objectives.

I have been uniting families and homes for more than 31 years.. Let me put my 31+ years of knowledge and experience to work for you when selling or buying your next home.


Proud recipient of the Platinum award for outstanding serivce with a rating of 100% voted by my clients!!

A great experience starts with a great agent !

Helping You Make The Right Move since 1987. 

Call me at (905) 896-4622 or direct at (416) 717-6331            



No part of this publication, may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, or electronic methods, without the prior written permission of the publisher.  Copyright © 2018  Gloria Valvasori, all rights reserved.


Comments (33)

Ronald DiLalla
Century 21 Discovery DRE 01813824 - Anaheim, CA
No. Orange Cty Real Estate

Hi Gloria,  that's why I chose my broker...Tops in assisting his agents  to provide the best service to our clients.  We usually win this award annually at our office.

Jul 26, 2015 03:29 AM
Dorothy Liu
Alain Pinel Realtors - Los Altos, CA
Broker Associate, Silicon Valley Area,650-492-0859

I chose Alain Pinel Realtors for the same reason.  We are professionals and have high standards.  Thanks for sharing.

Jul 26, 2015 03:39 AM
Gloria Valvasori, Accredited Senior Agent
REAL Experience | REAL Commitment | REAL Results!

That's what its all about!  Professionalism and a high level of client service.  Thanks for reading my post!

Jul 26, 2015 03:44 AM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Save your buyers, sellers time, money, frustration in any delay in getting the service provided. And you are the little red hen that will clean up and get more listings, have better sale results.

Jul 26, 2015 10:12 AM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Gloria Valvasori ,  Congratulations on the high score.  There's nothing better than working in an exciting and happy envoronment.

Jul 26, 2015 11:26 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I think your broker and I think a LOT alike Gloria.  I too believe that helping my agents to help clients reflects well on me and my brand and I provide them with the tools they need.   Our "tag line" for my office is we treat you like family.  And in the end we feel like family with the vast majority of our clients.

Jul 26, 2015 12:53 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


You pose a great question . . . . and in the answer will create the path you travel on your success.

Lou Ludwig

Jul 26, 2015 12:58 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I agree good cutomer service is important to be successful in any business.

Jul 26, 2015 09:39 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The common courtesies that we all possess and can share opens any door always

Jul 26, 2015 11:43 PM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

It truly is a win win situation when a broker has the mindset that when its agents succeed then the brokerage succeed. Congratulations on your high rating. Customers know best.

Jul 27, 2015 03:43 AM
Thomas F. Scanlon
Borgida & Company P. C., CPA's - Manchester, CT

Gloria Valvasori - Well done. 98% is awesome. I would like to think we are as we have a very high retention rate. With that said, there is always room for improvement.



Jul 27, 2015 09:21 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Gloria - We were talking today about the fact that the most important thing we can do is communicate with our clients.

Jul 27, 2015 04:55 PM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Gloria, it's not just a decision to choose a Broker - it's a matter of finding the RIGHT Broker and yours sounds wonderful!!!

Jul 28, 2015 11:26 PM