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Do you have good bedside manner with your clients?

Real Estate Agent with Howard Hanna - Avon Lake, OH 2006004434


As my wife was meeting with her chemo doctor (oncologist) I was thinking about his strong communication skills he has  that made me think about this blog I am writing here today. 

1.     When my oncologist meets with Kim he always greets her immediately with a huge and I mean HUGE smile and a warm handshake.  I don’t know his nationality as he has a strong accent but the physical and visual approach he has right from his first 20 seconds makes you happy too, no matter how much pain you may be in at the moment...  I was just thinking how they tell us that first 30 seconds of that job interview makes or breaks you getting that job, well I see it and feel it here.

2.     He starts off on "how are you doing today" and tells you what he sees.  I.e. "You look wonderful", or "you look worried".  He will tend to say it in the same sentence or pause first to hear what we have to say.  But he receives and gives both sides.  He does not hold back.

3.     Now this one is my big one.  When I, the husband tell him what I see, I tend to throw my theory into what I think is going on. “I think her pain medication is really blocking feeling she has in her hand”, or something like. “I think when we changed pharmacies, the chemo seems like it is not formulated the same.. Can that be why she is getting sick now?”  The doctor will pause and listen to all I have to say without interruption (and man, I have interrupted him a lot) and then tell me what he thinks professionally from his practice, research and education.  He tells me that it was not a “bad idea/guess/theory” even if I may be on or way off.  I feel I am part of that team, part of that practice.  I don’t feel degraded laughed at or just being a crazy old fool, my thoughts are valued.

4.     He responds with a careful, safe bet, yet aggressive approach to help treat my wife’s cancer and at the same time, keep her comfortable and have a positive quality of life.  He gives us that action plan and checks to make sure we heard it correctly and if we have questions or concerns he answers them right then with words that we understand. And then he has his nurse run through it one more time after he leaves the room. 

5.     Finally as he leaves he gives us that same powerful smile and warm handshake.


Do you wish you had that doctor?  You want to call me and get his number, don’t you? Jealous?  Think “man you two are so blessed to have him”

I think these communication skills resulted in us being so comfortable having him even when I have doubts that he is not doing enough or not trying... something new or different when I think he should … I keep coming back to his demeanor, his social approach that continues to bring me back to trusting him, relying in him and believing in him.  Is that not what we should be communicating to our clients and customers?  I see it being almost addicting to the client and customer when someone does this, you can’t stop but come back to that same person. You are comfortable, relieved, relaxed with that person being on your side, on your team, and perhaps in your friendship / companionship in other parts of your life.

So I ask you, do you have that approach with your clients?  Have you seen that and felt it yourself? Isn’t it a good/great thing to be around?  And finally don’t you think you should have that approach with all your clients and customers no matter their personality or mood?  Let alone with all those you come in contact with in your lives?  I think you can achieve much greater accomplishments and feel recharged and appreciated through this.  If you are not already doing this, boy you should give it a try, I think it will put you (and those around you) on a cloud of comfort and trust.



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Stanley Stepak Jr. M.A.


Howard Hanna - Gold, Avon Lake, Ohio


Check out my profile at:stanleystepak.howardhanna.com              

Email me at stanleystepak@howardhanna.com  

Homes for sale in Avon Lake area are most sought after because of the superior schools, community activity and recreation, and park like setting this community offers. .If you are planning on buying, selling or relocating in the Avon Lake area, please give me a call as your Avon Lake Realtor.  I would be more than willing to help you with all your Real Estate related needs.


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Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

The first 30 sec impression makes a difference. 

Hope your wife will speedily recover & get better.....

Sam Shueh

Jul 31, 2015 01:07 AM
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Colorado Broker / Referral Services

Thanks for the topic, Stanley!  First off, there is NO doubt that when a person is greeted with a smile, the credibility fence starts to go down.  

Jul 31, 2015 05:38 AM
Stanley Stepak
Howard Hanna - Avon Lake, OH - Avon Lake, OH
Realtor - Avon Lake, Avon, Bay Village, Westlake,

Thanks Sam.  I have alot in that post that applies to all of what we do in that contact and those 30 seconds are the ice breaker.


Jul 31, 2015 01:48 PM
Stanley Stepak
Howard Hanna - Avon Lake, OH - Avon Lake, OH
Realtor - Avon Lake, Avon, Bay Village, Westlake,

 Thanks Dan its all there in our nonverbals.  We are still a visual first and words second

Jul 31, 2015 01:50 PM
Winston Heverly
Coldwell Banker Access Realty - South Macon, GA

A very useful post, glad I came across it in the archives. Thanks for sharing. All the best as we merge into the last quarter.

Aug 29, 2016 01:15 PM