I just closed a transaction with a Buyer, and throughout, Cartus was behaving badly. Their paperwork was truly ridiculous, our offer submission was in the 50 page range. After submission, they asked for initials on pages of their own documents, that didn't contain a field for signature or initials - nor did their own instruction call for initials on these pages.
The truly bad behavior from Cartus came at the close. The pool had gone unmaintained for weeks, the pool cleaner went missing, the lawn and landscape had not been maintained (and it is pretty hot in Arizona this time of year!). My single working Mom client, who had been in a 2 bed apartment along with her two children, was too anxious and fearful to delay close over these issues. Keep in mind that Cartus holds all the cards, based upon their one sided agreements.
They now refuse to even hear my client's perspective, won't take a call, have instructed the local agent not to pass along any contact info.
Beware getting into business with Cartus, they don't believe in doing the right thing!
