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Why Doesn't the National Association of Realtors Promote BUYERS' Agency?

By
Real Estate Agent with Coldwell Banker Residential Brokerage, Lancaster PA RS134746A

National Association of Realtors(R)Did you know that the NAR (National Association of Realtors) is the largest trade association in the US?  With 1.3 million members, the NAR is a major proponent for home ownership and property rights.

NAR's national publicity campaigns have promoted a more professional image of Realtors(R) helping buyers find just the right house, and helping sellers market their homes in the most effective way.

I was not big fan of the previous campaigns that stated "You have a life.  Real estate is our life."  Nonetheless, it did make the point that Realtors are prepared to work hard and ethically for the public.

Everyone knows that a Realtor will show homes to buyers.  Everyone knows that Realtors have sophisticated marketing tools for selling homes.  Here's my question: Why hasn't the concept of Buyer Representation received more public emphasis from the NAR?

Many buyers start their research on the internet to look for a home.  Almost invariably they start out by looking at the homes that are listed in what they calculate should be their price range.  After narrowing the field down to a controllable number, buyers often assume that they will do better by contacting the listing agents for each listing, and having each agent describe the features of their particular listing, and show the home if it sounds good to the buyer.

The buying public is woefully unaware of the fact that they are unrepresented as they go through this process.  They often feel as though an agent is an adversary to be tolerated since the agent is the one with the keys to the homes!

Nothing could be further from the truth!   But NAR, with its public megaphone, has largely ignored the aspect of promoting Buyer Representation.  Everyone know that sellers will have an agent tasked with the responsibility of representing the homesellers' best interests.  But what about buyers?  Do they know the difference between being a customer and a client?

Unfortunately, many buyers don't know what they don't know, and the National Association is in an ideal position to educate the public.  There is little emphasis on the importance of choosing a competent Realtor to represent buyers before the choice of a property is made.

An agent representing the buyer can offer objective advice about each home, including possible reasons NOT to buy a particular house. 

A Realtor representing a buyer can be an experienced negotiator, keeping the buyer's negotiating position confidential.

A Realtor representing a buyer can provide due diligence in suggesting specialized inspections that may be indicated, or provide advice on the advantages or dangers of various financing options.

A buyer can have representation in most cases for FREE.  Why wouldn't every buyer want to take advantage of a service that could give them so much protection and value - and even save them a great deal of money - for NO COST TO THEM?

As an Accredited Buyer Representative in Lancaster County, PA, I am very much aware of the need for more public education on the subject of representation.  If you have any questions about buyer representation, I would be happy to answer your concerns via email, or call (717) 951-5552.

 

Copyright2008BrianSchulman©

Brian Schulman offers expert personalized real estate representation and services in Lancaster County, PA.  To contact him, visit http://www.FindLancasterHomes.com/

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Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Debbie, you would think that NAR would be publically promoting representation for buyers as well as sellers, wouldn't you?  In spite of some of the reasons given in comments to this post, I still think it ought to be the case.
Apr 18, 2008 04:17 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Michael, thanks for your comment.

Robert, exactly my point.  They don't know what they don't know.  And they could benefit from a campaign that at least encouraged buyers to consult a Buyer Agent and learn more about the subject!  

Apr 18, 2008 04:21 PM
Christy Powers
Keller Williams Coastal Area Partners - Pooler, GA
Pooler, Savannah Real Estate Agent
I don't know. I think NAR is focusing too much on the now is a great time to buy than anything else. But since they are advertising it, shouldn't it be now is the time to buy! Don't forget to be represented, have a buyer's agent. hehe.
Apr 18, 2008 04:47 PM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
Brian, excellent discussion you have going on here. I agree NAR doesn't promote Buyer Agency very much. In MI we have a new designation called Designated Agency, it is when if the Broker has a house listed, but an agent has the buyer then both can keep their fiduciary responsibility to their client. All the offices had to vote to practice it. In Ann Arbor and all of Washtenaw County they do, but some areas in MI never understood it and don't practice it.
Apr 19, 2008 12:19 AM
ActiveRain City and State Listing Group
Christiansted, VI

The answer to your basic question is simple. This is a commission driven business. NAR was founded by brokerages that understood the philosophy of "Buyer Beware". It has always been about controling the listings, knowing that buyers must come to the listing company if they are not better educated about the options that are now available to them, such as Buyer Agency. This old style of business as usual is designed to push as much business as possible to the listing company. That is what NAR was founded on.

NAR is all about numbers, large numbers of dues paying members. Without the support of large companies that focus on listings and getting the most out of the commission based business model, their numbers would drop, and their pot of gold would begin to shrink.

NAR has never really been supportive of any business model (such as unbundleing of services, discount brokerages, buyer agency) outside of the "listings are everything" type operations.

If NAR is to support ALL kinds of business models, the membership must speak up, just like you have done, loud and clear.

If NAR doesn't do that, then more of us need to write posts on our blog doing our very best to educate our local buyers of the advantages of the way we personally do business and our philosophies.

 

PS: I hope most of the words are spelled correctly, because once again some of the AR features have failed on the weekend, which has become normal lately. I just got this error mesage when I did the spell check:

'Could not execute AJAX call, server didn't return valid a XML"

Apr 19, 2008 02:44 AM
Anonymous
Anonymous

Brian,
I completely agree and wonder who NAR thinks they are representing?  One of your responses says that NAR "sold us out to Realton.com", and I completely agree.  NAR has forgotten who they represent, and who pays them every year----and it is not a little payment, either.
Thanks for the great information
Gini Moran, Realtor/Partner
Keller Williams Realty
www.ginimoran.com
ginimoran.realtor@yahoo.com

 

Apr 19, 2008 05:42 AM
#69
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Christy, that would be an excellent way to combine NAR's present campaign with the idea of buyer agency.
Apr 19, 2008 02:54 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Missy, this has been an excellent discussion.  In Pennsylvania we have designated agency as well.  It's an option for brokerages.  If elected it involves a firewall for protecting confidential information in both directions.
Apr 19, 2008 02:59 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Don, thanks for your thoughtful comments.  Many of us who represent buyers belong to brokerages that take listings.  We pay dues just like listing agents do - in fact as single agency practitioners, we may represent buyers or sellers at different times.  We pay our dues just like the listing agents do. 

Our own need for representation by our national trade association is just as valid as for any other Realtor!

Apr 19, 2008 03:06 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Gini, you're absolutely right.  See my answer to Don's similar comment just prior to this.  Our fees as buyer agents support NAR just like those of listing agents do, and many listing agents also represent buyers at different times as well.  NAR needs to be more in tune with the buyer agents in its membership.
Apr 19, 2008 03:12 PM
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection
Brian - When working with buyers, I find worker as a Buyer's Agent most rewarding because I can be more helpful and open,  I too agree NAR should do a better job promoting this designation.
Apr 21, 2008 04:10 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Jennifer, if I'm working with buyers, I prefer buyer agency as well.
Apr 21, 2008 04:27 PM
Jeff R. Geoghan
Coldwell Banker Realty - Lancaster, PA
REALTOR, Marketing Manager
Lots of comments, Brian - great post!  I hadn't read this and posted something similar last week.  I also noticed that several other of my list of bloggers did too!  Could it be because of the rising spring activity and the wacky things we're seeing yet again when it comes to flaky buyers?  
Apr 22, 2008 09:09 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Thanks, Jeff.  Actually it was a comment by Lenn Harley on one of your posts that inspired me to expand on the topic!
Apr 22, 2008 10:33 AM
Stephen Graham
Inactive - Atlanta, GA
A true representative for the buyer is a must, but many don't realize it. Irrespective of one's preparation & research, there are too many details to a real estate transaction that can leave a buyer vulnerable.
Apr 24, 2008 10:32 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Quite true, Jeff.  That's exactly what buyers need to be told, and NAR is in a better position than individual agents to spread the message.
Apr 24, 2008 10:47 AM
0000 0000
Suwanee, GA
Brian; great points about buyer's agency. My first five transactions in a row were as a buyer's agent-- and I still really enjoy repping buyers. It would be great if there was a national push in this direction, too-- but for now I guess we can push the benefits of buyer's agency in our local communities.
Apr 25, 2008 06:38 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Keishia, my first five transactions were working with buyers, too - but those were the days before buyer representation was available.
Apr 25, 2008 09:13 AM
Kathy Clulow
Uxbridge, ON
Trusted For Experience - Respected For Results
Brian - all things come in time - Buyer agency is something whose time has come. For now it is up to us to let the public know if that is what we want to be we ave an agent in our area who does very well working with buyers, promoting herself as a buyers agent.  
Apr 27, 2008 02:14 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Kathy, I agree that that's what we as buyers agents need to do.  Generating more general public awareness is a goal that our national and state associations could help us with.

Apr 28, 2008 01:43 AM