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If you break it, you bought it.

By
Real Estate Broker/Owner with Resident Team Realty, LLC & Toni's Property Management LLC BK3055881

As a property manager in Kissimmee and Saint Cloud, FL, I am responsible to keep the landlord's cost in line. I am also responsible to keep the tenants comfortable and try to retain good tenants for future lease renewal to guard the landlord from vacancy. But where is it written that a tenant has no fiancial responsibility for repairs to problems they have created?

Just this past month I have gotten requests to unstop toilets, unstop kitchen sinks, and reset GFI breakers. StoveMy response has been clear, read your lease and you will find that these issue's are the tenants responsibilities. Then the tenants want to argue that they shouldn't have to call a repairmen at their expense and I should give better service and just take care of their repairs.

As you can tell, I am now done with charity work. If the issue arises from tenant neglect or misuse, the tenant needs to handle the problem.  I am not a superintendent or in house maintenance man. All of my properties are in good repair at the time of the lease signing. If you break it, you bought it.

Maybe I hadn't gone over the lease in detail, or maybe they just forgot. I will spend more time in the future with new tenants.

I am curious how other property managers handle these issues?

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Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

Something every property manager deals with sadly, I find that every year you have to be more and more clear on what is a tenant responsibility. Common sense does not seem to exist anymore, it is always someone elses fault to most. Best of luck & have a great week!

Sep 06, 2015 03:17 PM
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

Mark,

 

I don’t do property management for the reasons that prompted your post but in my leases I put a “repair deductible.” Repairs that are $100 or less are the tenant responsibility. If for whatever reason the property manager does it for them the cost plus a service charge is added to their next months’ rent. The other option would be to offer a “service policy” of maybe $30 a month which is added to the rent and for that extra fee the property manager will fix all such repairs.

Sep 07, 2015 02:24 AM
Mark Horan
Resident Team Realty, LLC & Toni's Property Management LLC - Saint Cloud, FL
"The Resident Chef" - Resident Team Realty LLC &

Stefan,  I second that as I replaced a bolt on a toilet today.

Sep 07, 2015 01:10 PM
Mark Horan
Resident Team Realty, LLC & Toni's Property Management LLC - Saint Cloud, FL
"The Resident Chef" - Resident Team Realty LLC &

David, That is a good idea, but I really don't want them doing certain repairs. But resetting a GFI or replacing a bolt I can live with. Most properties I don't have to do a whole lot as most homes are under 15 years old.

Sep 07, 2015 01:12 PM
Kathryn .
Rentec Direct - Grants Pass, OR
Rentec Direct

The joys of property management!   There are times I would say "sure" I will send out the plumber but you will be charged for that, they instantly change their mind and decide to run down to the store for a plunger ;)

Sep 09, 2015 06:45 AM
Mark Horan
Resident Team Realty, LLC & Toni's Property Management LLC - Saint Cloud, FL
"The Resident Chef" - Resident Team Realty LLC &

Kathryn, Exactly. Throw reason and common sense out the window. Sometimes my tenants just need a refresher.

Sep 17, 2015 12:22 PM