What I learned in Real Estate this week - 9/13/15

Real Estate Broker/Owner with Zion Realty

Real estate is a people business. As a real estate agent I am in marketing, advertising, sales, business, accounting, and so many other professions all wrapped up in to one job. However, at the core of what I do I take care of people. I put their needs at the forefront and help them achieve their goals of home ownership or home sales. I carefully and thoroughly listen to their ambitions, steer and guide them in the direction they need to walk to succeed. 

I always look forward to the first meeting between myself and a new client. It's a chance to get to know each other, start developing a relationship, and establish the expectations of the journey we're about to embark on. Every home buyer and seller are different and there are always various motives behind why they want to purchase or sell a property. We hit a stride with some clients early on and others take time to get in sync. There are individuals who we personally connect with and some who remain strictly professional throughout the transaction. 

I met a married couple several months ago who were referred to me by a close friend. They wanted to sell their home and move to a different suburb of the Phoenix area as their lifestyle wasn't conducive to where they were currently located. They are young with no kids and enjoy more of a nightlife than what the Gilbert area has to offer. 

I had never met them before but our first meeting at a local coffee shop could not have gone any better. They were both heavily tattooed like myself and besides the obvious physical similarities our personalities could not have matched up better. This was going to be an extremely fun transaction! 

I listed their home and had three offers within the first weekend! I presented the offers to them at which point they both looked absolutely stunned and terrified. It took them off guard at how quickly I was able to get their home sold. Immediately they advised me to let the potential buyers know that they would not be accepting any of the offers and would be taking their home temporarily off the market until they could find a place to live themselves. Reluctantly we proceeded forward with their decision. 

While their residence was temporarily off the market the wife was injured in a car accident, one of their two beloved Great Dane's fell ill, and the husband was called away on out-of-state business. Chalk it up to bad luck or bad timing. Either way, they ultimately decided to cancel their home sale and stay put for the time being until life gave them another chance to catch their breath.

I was of course saddened at the loss of business potential but more so the fact that I had thoroughly enjoyed my time with them and was sorry that my time was cut short. Over the past few months I have continually reached out and checked up on them always with the promise of getting together in person but never quite being able to find the time. That is until this weekend. 

Their schedule and mine finally came together and allowed us to spend a great night together this weekend. The conversations were fabulous and the time flew by so fast none of us could believe it when the night finally wrapped up. The sale of their home wasn't even a topic the entire night. It was just about getting to know these great clients more than time allowed the first time around. We left the evening with a plan and a date to get together again in a few weeks! 

So what did I learn in real estate this week? You just never know when you'll have the privilege of meeting those special people that you will not only be able to assist professionally, but also enjoy their company personally. Going back to my opening statement, this is a people business. I've been an agent for over 17 years. I can't even count the number of clients I've assisted in that time period but the amount of deep friendships I've made along the way aren't nearly as many. Cherish those few that come in to your life that have a lasting impact because they don't come around often. 


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Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Nicole, that is so true.  I've made some great friends in my clients. Sadly, some of them moved away but we are still connected on social media. 

Sep 13, 2015 10:11 AM #1
Nancy Laswick
United Real Estate - Phoenix, AZ
Your REALTOR® For The Valley Of The Sun

Great post Nicole Doty - Gilbert Real Estate Expert like you I have developed some wonderful long lasting relationships with clients over the years. I know that transition has taken place when I begin to think of them as friends who are also clients.

Sep 13, 2015 10:31 AM #2
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Nicole Doty, We all make friends in our business.  I am gald to make you as a friend here in the rain.

Sep 13, 2015 10:35 AM #3
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Broker Associate, ABR, 601-278-4513

Nicole (and Kathleen Daniels too) - I've met many friend on this real estate journey, and like Kathleen, many of them are scattered throughout these United States and beyond. 

Sep 13, 2015 10:40 AM #4
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

I love this series Nicole Doty - Gilbert Real Estate Expert ....You sum up the week perfectly!

Thanks and have a great week!

Sep 13, 2015 10:53 AM #5
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


Meeting people creates an opportunity to create new friends.

Good luck and success.

Lou Ludwig

Sep 13, 2015 11:35 AM #6
Kim Johnson
Realty Associates of Florida I Inc. - Coral Springs, FL
Selling South Florida

Good evening Nicole! Meeting new people and making friends is definitely one of the perks in our business!!

Sep 13, 2015 11:46 AM #7
Troy Erickson
Diverse Solutions Realty www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Nicole - It is always a great feeling when you meet client/clients who you feel you have a lot if similarities. We have some people that started out as real estate clients, and are now some of the dearest, closest friends we have.

Sep 13, 2015 12:29 PM #8
Mark Don McInnes, Sandpoint
Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Good evening Nicole.  It is funny how we immediately connect with some clients and others we never seem to even come close to doing so.  Mark

Sep 13, 2015 05:28 PM #9
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Good morning Nicole.  Just another lesson learned.  I'm sure when the time comes this time they will be ready.  

Sep 13, 2015 08:54 PM #10
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Nicole, being a REALTOR we are able to meet the greatest people, and some do end up being good friends along the way! 

Sep 13, 2015 10:37 PM #11
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Nicole. That is a lot of learning in a week. What is obvious, you enjoy people and like making a difference in their lives.

Make it a great week!

Sep 13, 2015 11:21 PM #12
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Alexandria Virginia Homes For Sale

Nicole, it's extra special when clients become friends and you're right this is a people business. I enjoy this series!

Sep 14, 2015 12:21 AM #13
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Such a beautiful lesson you learned.  It truly is about the people and relationships we build, it's not all about the money.  Great story.

Sep 14, 2015 02:51 AM #14
Jill Murty, Realtor - Orange County, CA
PREA Realty - Laguna Niguel, CA

Meeting awesome people is one of the major perks of the job.  When your guide is to do right by people first and foremost, everything else falls into place.

Nicely done Nicole Doty - Gilbert Real Estate Expert.

Sep 14, 2015 03:05 AM #15
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Nicole, as Realtors, we are fortunate to get to know so many great people, some we call cherished friends!

Sep 14, 2015 05:50 AM #16
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Nicole -- what a thoughtful post ---- you shared a valuable lesson that every agent -- new or seasoned veteran should read.  

Sep 15, 2015 01:18 AM #17
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I can't help but think that your patience, kindness, understanding ... ALL made an impression on this couple, Nicole Doty - Gilbert Real Estate Expert.  And because of that you will be rewarded with their loyalty and referrals far into the future.  Besides that, you just did the kind thing ... good for you!


Sep 15, 2015 04:49 AM #18
Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

I always say we are in the people business. We just happen to sell homes. 

Sep 16, 2015 03:04 AM #19
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Nicole Doty - Gilbert Real Estate Expert

Broker/Owner of Zion Realty ZionRealtyAZ.com
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