Has Acceptable Business Communication Changed?

Mortgage and Lending with Bay Equity, LLC 770-634-4021 NMLS #206275 GA 25689

Has acceptable business communication changed?  Technology certainly has!  We have all become accustomed to all of our gadgets, the cell phone, the laptop, the tablet.  Because of the convenience and  easy access to information we have come to expect immediate answers for everything.  We are all guilty!!  But my question for today, is this really acceptable? 

What do you find the most appropriate delivery for business communication?  Should everything be communicated via email or text message?  Are there occasions when it is more appropriate to make a phone call, or send a hand written  note?   In deciding you should always consider the following:

  • What is my message?
  • Who am I sending it to?
  • How will it be received?

Let me share a recent experience.  There were 5 people in the email conversation.  One  person did not thoroughly read my response, made an assumption and continued to argue her point regardless of how many had said she was wrong.  Instead of apologizing in the email trail, she made the choice to send me a text message.  For the record, it is my opinion that we depend too much on technology and have lost the focus of building proper business relationships.  As in my example, the preferred method would have been an apology in the email with all parties copied, and a phone call. 

Depending only on technology is dangerous.  Never be afraid to take the extra step when building or maintaining your business relationships.  It is far easier to care for them rather than trying to repair them after a mis-communication or misunderstanding.

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Kathy Sheehan Senior Loan Officer






Bay Equity LLC

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11475 Great Oaks Way, Suite 350, Alpharetta, GA 30002

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The opinions and general information in this blog are soley those of Kathy Sheehan.  Specifics regarding an individual case should be discussed in detail with a loan professional.  For a confidential consultation, please feel free to contact me via phone or email.  All terms and conditions are subject to change.



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Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I predict the day will come that all communication will be conveyed on gadgets that only require two opposable thumbs to transmit.

Sep 22, 2015 11:06 AM #1
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Kathy - I would have to agree. People are using technology to avoid confrontation and interaction these days.

Sep 22, 2015 04:33 PM #2
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Kathy Sheehan

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