Special offer
Home > Blogs > Carla Muss-Jacobs, RETIRED > Carla Muss-Jacobs, RETIRED
bookmark_border

Be CAREFUL -- DocuSign HACK!!

By
Industry Observer with RETIRED / State License is Inactive Inactive License Oregon

Be CAREFUL -- DocuSign HACK!!

 

Be very careful with opening documents with attachments! 

This has been a caution for as long as I can remember when it comes to preventing hackers from wrecking hack havoc:  

Don't open attachments from uknowns!!

Period.  End of story.

This morning I received a very authentic looking DocuSign email.  

It was sent from a very repuable agent and had the agent's email account.  I know DOCU-SIGN emails and this looked legit.

The only thing is . . . I'm NOT in a transaction with them!

It happens from time to time that I have inadvertently sent emails out which were in error.  You know how easy it is to select someone's email address and when we're in a rush, sometimes the wrong person gets emailed.

Typically, I catch the oopsie after I hit send.

So when I received the DocuSign email from the reputable agent, I thought . . . Hmmmmm . . . maybe they sent this out inadvertently?

Since I DO NOT CARE what is going on with another agent's transaction, I DID NOT OPEN THE FILE!

Curiosuty sure does kill the cat!

I called the agent, left a message and said:

"I got a DocuSign document from you, but we aren't working a transaction together, so perhaps it was sent to me inadvertently?  I didn't open it, and just deleted it.  Just wanted to let you know that maybe it should have been sent to someone else."

The agent called me back within 10 minutes and said . . .

"DO NOT OPEN IT . . . it's a hack!"

Be very, very careful when opening ATTACHMENTS . . . the DocuSign document looked so very real.

It was NOT!

 

Posted by

 

 

Carla Muss-Jacobs has RETIRED effective May 1, 2018

Representing Buyers in the Portland Metro Real Estate Market | Clackamas Multnomah and Washington Counties | Since 1999

Carla Muss-Jacobs, REALTOR®, ABR, CEBA, ePro
Principal Broker/Owner ~~ INACTIVE

Carla Muss-Jacobs' retirement became effective May 1, 2018

Direct: 503-810-7192 

 

All Rights Reserved © 

Show All Comments
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I had the same thing happen this week only it was dropbox.  Very legit looking and said it was from a trusted agent and we do send things from time to time saying "look at this and tell me what you thing" when we're preparing to market something. But it didn't feel right so I called and it was a hack on their end. Thank goodness I didn't just click. 

Sep 28, 2015 05:48 AM
Tammy Lankford,

oh, it's Monday so it was last week. LOL  they all run together sometimes.

Sep 28, 2015 05:48 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Tammy Lankford  -- YES!  I had a weird Dropbox email too.  An agent from Los Angeles (not Jane Peters !! LOL) emailed me with a "referral"  It was so not typical, it didn't feel right.  There were documents for me to review in Dropbox. But it was over two weeks ago, so I SAS don't remember!  

Sep 28, 2015 06:03 AM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

This happens A LOT!  Trust your intuition.  If an email looks or feels suspicious, best to contact the agent by PHONE to find out if it is legit.  The email account may be compromised or monitored, so phone is the best way to reach them and to make sure it actually is them.

Sep 28, 2015 07:58 AM
Carla Muss-Jacobs, RETIRED

Thanks Ryan Huggins -- that's exactly right!  I phoned the agent right away.

Sep 29, 2015 02:24 AM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Carla, I am convinced that too many people have way to much time on their hands. Thanks for the warning!

Sep 28, 2015 08:00 AM
Anita Allen
Levin Rinke Realty - 850-377-4410 - Pace, FL
Your Realtor for NW Florida, Pace/Milton/Pensacola

I have never had that happen.  Thanks for the warning!

Sep 28, 2015 08:31 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I have received email from this spammer . I am glad I did not open it.

Sep 28, 2015 09:14 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I haven't had this with DocuSign but with another electronic signature program.  I always call the agent I get it from and ask if they meant to send me something before I open it....that is, if I'm not expecting anything.

Sep 28, 2015 11:02 AM
Carla Muss-Jacobs, RETIRED

Yup, I am so leery when I get something that I'm not expecting.  This email looked JUST LIKE DocuSign!  And I looked up the agent's email and it was her email . . . but I didn't have a transaction going with her.  PLUS, if the DocuSign was sent with an oopsie, I won't open it.  

Sep 29, 2015 02:26 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

I hope there is a special place in Hell for hackers!  I think the suggestion by Chris Ann Cleland is a good one.  It's important to call the agent you receive those from.

Sep 28, 2015 12:09 PM
Carla Muss-Jacobs, RETIRED

Yup . . . as I wrote about the tale, I called the agent right away.  She called me back right away -- she said "It's a hack!"

Sep 29, 2015 02:27 AM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Carla

Thanks for sharing the tip.

Good luck and success.

Lou Ludwig

Sep 28, 2015 12:32 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Carla,  Hacks are always crap ... very concerning that people are hacking DocuSign.  Did I get that right?

Sep 29, 2015 03:48 AM
Carla Muss-Jacobs, RETIRED

Yes Kathleen Daniels . . . the email was so authentic looking. When I opened it and realized it was from an agent I'm not in a transaction with, I thought . . . hmmmmmm, did they make a mistake and send to me?  But, I don't open other people's (e)mail at all.  I even looked up the agent's email address on the MLS roster and it was the same.  So I called right away and told them. She said is was a HACK!!  YUP -- the hacked DocuSign!!

Sep 29, 2015 05:02 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

FEATURED IN CRAP-TACULAR

 

Crappy Hack! Carla and Mr. Crappy say DON'T Open that Crap! 

 

Sep 29, 2015 03:50 AM
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Hi Carla: Thanks for sharing this. Someone can easily fall prey to this and you have just saved him from getting hacked.

An authentic-looking docu-sign expecially with the bulk of email an agent gets and with the numerous transactions at the same time, opening the attachment could happen accidentally.

Oct 05, 2015 09:26 PM
Nick T Pappas
Assoc. Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, Broker/Providence Property Mgmnt, LLC Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Carla, I just left a comment on Maria Gilda Racelis  post about something similar. I got a similar email as you with the same issue.

Oct 06, 2015 08:13 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Nick T Pappas -- there's an alert on our local MLS home page talking about it.  They say to foward it to SPAM@docusign.com -- but do NOT open the attachments!!  I never open anything I don't know is coming! 

Oct 07, 2015 03:09 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

It's amazing how real they make those emails look. It doesn't matter if it's a credit card company, paypal or docu sign. They fool a lot of people because they make those emails look so authentic. 

Oct 13, 2015 08:36 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Thanks for the warning. I haven't seen or heard of this happening in our market but I will be careful.

Oct 16, 2015 11:37 AM
Anonymous
ANDREA ROBERTSON

He is no scam,i tested him and he delivered a good job,he helped me settle bank loans,he also helped my son upgrade his scores at high school final year which made him graduate successfully and he gave my son free scholarship into the college,all i had to do was to settle the bills for the tools on the job,i used $500 to get a job of over $50000 done all thanks to Walt,he saved me from all my troubles,sharing this is how i can show gratitude in return for all he has done for me and my family

Gmail; Brillianthackers800@gmail.com
Whatsapp number; +1(224)2140835

Aug 14, 2020 04:36 PM
#17
Back to Top

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?