Only Get Upset When It Can Help

Reblogger Tiffany Burke
Real Estate Agent with Group one real estate 0530916

Truer words cannot be spoken!  Most of the time it does more harm to be upset that to just approach and handle the situation in a calm state of mind.

This seems to be a common issue that I think we can ALL relate when things get heated and have the potential to turn into a name calling, finger pointing name game.  Great example. In these situations you can blow working relationships with clients, customers, lenders, title workers and attorneys and fellow agents/colleagues.  Trust me, colleage relationships matter and NO ONE WANTS TO WORK WITH THAT AGENT. (and this is going to be a future post of mine). 

 Thanks. This is very accurate and GOOD information.  ALWAYS ... always emphasize to your clients  that the closing date is NOT written in stone.  Some (unfortunately, will still  show up on closing day with a  full U-haul and no place to go, they will proceed to give you a run down on the inconvenience ...etc ) as much as we'd like to make it better sometimes it isn't possible and it isn't anyone's fault ... it is on them for not heeding the advice.

I cannot even stress this point enough. GREAT POST and SPOT -ON.

Original content by Margaret Rome Baltimore 410-530-2400 311291

 

 

Only Get Upset When It Can Help

 

When a situation  is out of our  control, getting upset is a total waste and...

I don't do upset.

 

 

 

 

Upset faces

 

 

Here's an example:

 

 A closing has to be delayed. The buyer and seller have arranged time off from work. It's the end of the month. Everyone is inconvenienced... from the lender to the title company to the agents to the clients and to all the others who are working on a transaction. That includes movers, family members, baby sitters, employers and  bosses who schedules are disrupted.

 

When it is out of our control, such as the person who is responsible for a grant approval is just not available, there is nothing to do. 

Sorry but closing cannot  and will not happen at the planned time.

 

We as agents can not make it close!

No matter how angry, sarcastic and kindness impaired an agent becomes...the closing is still not going to happen!

 

What do you do when this happens?

Keep your buyers and sellers fully informed. Do not promise a settlement date until you have a final 'clear to close'.

 

 Yes, you can set a time and date but it is not written in stone.

There are last minute delays with funding, that one extra piece of paper that is needed, an employee verification, a missing certificate or a last minute change in almost anything.

Delays do happen!

 

Handle it with kindness, handle it with full explanation and handle as soon as you know there might be a problem. And then

 

Only Get Upset When It Can Help

 

Margaret Rome 410-530-2400

 

 

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Broker-Owner HomeRome Realty 

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mrome@HomeRome.com

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Rainmaker
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Gwen Banta
Sotheby's International Realty - Los Angeles, CA

I always like to use the term "target date" when referring to close of escrow, Tiffany and Margaret. My clients seem to relate to the term as something that is aimed for...but is sometimes missed.

Sep 30, 2015 10:36 AM #1
Ambassador
3,263,129
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Tiffany Burke Thanks for the reblog and I am looking forward to your future post.

Sep 30, 2015 11:02 AM #2
Rainmaker
37,292
Tiffany Burke
Group one real estate - Corpus Christi, TX

Thank you Margaret!

Gwen, I like that.  "Target date" even sounds much less final.  Thanks for sharing. 

Sep 30, 2015 11:29 AM #3
Rainmaker
1,676,510
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

I enjoyed you post this evening, glad I came across it in the archives. Good luck toward your next sale. 

Oct 21, 2016 02:27 PM #4
Ambassador
3,209,469
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Great choice to reblog.  We need to be the voice of calm, cool reason.

Apr 19, 2017 09:35 AM #5
Ambassador
3,263,129
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

This reblog is from a couple of years ago...but still holds true.

Apr 19, 2017 09:51 PM #6
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