Earlier this week I posted a blog asking the question "if YOU were a potential seller, would you be impressed that an agent took the ... ahem... 'time' to put you on an automated email campaign?" with the promise to return and elaborate on my statement that "Professionals Don't Need Drips."
Let me share a personal story with you.
Earlier this year I approached a real estate agent about listing a property of mine. The property was tenant-occupied and would be for another month or so, so it was not readily accessible for viewing and obviously not ready to be marketed.
But this agent and I (I will call her Mary Beth Bonacci* since that's her name) chatted a bit about the property and she promised to drive by it soon, do a little research and get back to me with her preliminary thoughts.
Later that week I heard from her with some comments on the location ("wow, very close to the highway but how awesome that it's within walking distance to the pedestrian bridge,"); her thoughts on who the ideal buyer might be and an assurance that she'd preview the competition over the weekend.
"Cool," sez I. "Looking forward to your feedback."
As promised, Mary Beth emailed me on Monday with the details of her previewing expedition and gave me a ball park range of where my property might fall.
The following week, she contacted me to ask if I knew when the tenant would be moving out.
A few days later she told me about a new listing that had come on the market in the same complex as my unit and promised to preview it right away.
The next day she emailed me to let me know she had previewed the property and that it showed very well. And that there were already multiple offers on it.
Fast forward a month or so. After my renter moved out, Mary Beth took a look at my property, and afterwards emailed me with her suggestions on what needed to be done to it before marketing, and offered up a few service providers.
A week later she contacted me to...
Get the picture?
At no time did she send me an email espousing the importance of hiring the "right Realtor," warning me about the Dangers of Overpricing or even gently reminding me how much she LUVS referrals. No, she communicated with me as the real estate professional she is... and as a real live human being who actually cared about my upcoming home sale.
"But Jennifer, all that personal communication takes time! Imagine if I took that much interest in all my clients?! I'd never have time to prospect!"
*watch this space for a blog about how amazingly professionally MB handled my transaction. That's how real estate oughta be...