Continuous Client Communication - Tell The Client Everything You Do

By
Real Estate Broker/Owner with Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ...

Continuous Client Communication -

Tell The Client Everything You Do

Continuous Client Communication is the Key to Success. At Atlanta Homes ODAT Realty, we form a team with each Client - Listing or Buying. Continuous Client Communication allows us to keep up the team momentum.

What do we do to enhance Continuous Client Communication? Here are some examples:

1. Every email from an agent to us regarding one of our Listings for Sale receives an email response. The Client is Blind-Copied on EVERY response to those agents.

... Benefit: Seller knows what has been said to us and what we have replied.

2.  Every task we do at the Listing engenders an email to the Client detailing the actions. The Client is aware of our continuous efforts to market their property.

... Benefit: Seller knows that the Listing Brokerage is continuing service to the Listing.

3.  Every day without information about a specific task/contact to relay sparks a text to the Seller. The Client knows even when there is no "news" that the Listing is top of mind.

... Benefit: Seller knows Atlanta Homes ODAT Realty is focused on the Seller's  property.

 

And to enhance Continuous Client Communication with Buyer Clients? Examples are:

1. Every email from Atlanta Homes ODAT Realty to an agent about a Listing is Blind-Copied to the Buyer. The Buyer knows we are continuing to search as soon as an option appears.

... Benefit: Buyer knows what has been said by us as we investigate options for the Buyer.

2.  Every task we do searching for Listings is followed by an email to the Client detailing the action. The Client is aware of our continuous efforts to find just the right home.

... Benefit: Seller knows that the Listing Brokerage is continuing service to the Listing.

3.  Every day without information about a new property option delivers an opportunity to say a quick "Hello" via text to the Buyer. Even when there are no new property options, the Client knows our Brokerage keeps the search top of mind.

... Benefit: Buyer knows Atlanta Homes ODAT Realty is focused on the Buyer's  needs.

 

 In a delightful post about Client Service, Noah Seidenberg details the extra lengths he goes to make a deal possible despite seeming obstacles. The same process happens here at our Brokerage.Full service means FULL to him and means that to us as well.

Seller Client out of town?

1.  We go by the Listing and check to be sure the light bulbs haven't blown out! We want any prospective Buyers to have the best first impression. Always best to be able to see a home when walking through it - right? And - then, for Continuous Client Communication, we email or text the Client to say we did that check-up.

2. We go by the home and check the plants to be sure the floor isn't littered with fern leaves falling down in the Sunroom. We water plants as needed.

3.  Candy? Yes, at all VACANT Listings by Atlanta Homes ODAT Realty, we offer a dish of candy. The individually wrapped candy disappears somehow! Hmmm ... Provides another detail to communicate to the Seller - "Just refilled the candy dish!" It isn't the candy - right? It is the Continuous Client Communication that makes the difference.

4.  Newspapers or flyers left outside and damaged by rain? Yup - we clean those up when our Sellers are out of town.

Every step of the way, Continuous Client Communication offers the best results. No matter how much a Brokerage spends on its Marketing, word of mouth tops everything.

Thanks for checking out the Atlanta Homes ODAT Realty process for Continuous Client Communication. We enjoy serving our Clients and our interactions transmit that joy.

Buyer Client out of town?

1.  If a new Listing shows up, we may drive there to check and see if any special details NOT shown in the photos will be those our Buyer Client desires. In our pattern of Continuous Client Communication, we email or text the Client to share the details.

2. If the new Listing is really close to what the Buyer Client wanted, we spend time on live video conversation as we walk through the home or condo.

3.  All available printed information, once scanned, goes out to the Buyer Clients to further supplement the information available to them.

4.  At Atlanta Homes ODAT Realty, we use the full range of technological options for our Continuous Client Communication. That detail makes the difference for our Clients wherever they are at the time.

In fact, this year, in a transaction we are very proud to have completed, via FACETIME, we helped our Buyer Client find the right home while hours away from Atlanta. Contract written and accepted before they set foot in the home days later - living there now and loving it!

So - what is the best Marketing tool? IMHO, Word of Mouth. Every step of the way, as a true full-service Brokerage, our Continuous Client Communication stimulates the best results for the positive Word of Mouth Marketing technique!

Have a successful day -
Lynn

==================================================

 Atlanta Homes ODAT Realty heads for success with every Client - Local, Internet and International - contact us and find out what we may do for you!

==================================================


Interested in Buying or Selling a Home in Buckhead Midtown Westside?

Start searching here---> Atlanta Homes ODAT Realty:  we'd love to assist you.

If you are interested in Selling, we provide a FREE Comparative Market Analysis to guide decisions about the List Price for your home. You may reach us at 404-939-2727 or by email to Lynn at ODATrealty.com.

If you want to buy, there are wonderful homes for sale now - at many different price points - in Buckhead, Midtown and Westside Atlanta. We'd love to show you around at any time you arrange with us. Give us a call at 404-939-2727 or email lynn at ODATrealty.com.

 

 This is an entry in Bob Stewart's Client Communication Challenge.

Posted by

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Need a REALTOR(R)?
 
Let me Google multi-color logo Atlanta Real Estate ODAT that for you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lynn B Friedman reviews             facebook      twitter      google plus      linkedin       

                                                                                                                                   Click & Search 

             

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices
Location:
Georgia Fulton County Atlanta
Groups:
Active Rain Newbies
Realtors®
The Lounge at Active Rain
Addicted to Active Rain
ActiveRain Challenges

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
4,432,533
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for sharing the great tips. Have a good day.

Oct 13, 2015 09:14 PM #1
Rainmaker
1,856,392
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

We should never assume that our clients see all the hours/tasks we are performing on their behalf !!!

Oct 13, 2015 09:18 PM #2
Ambassador
928,968
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Gita Bantwal 
Thanks for stopping by to see what's up for today!

Michael J. Perry 
Your words are so true! If we are doing our job correctly, they don't know all the details unless we tell them. I think that the idea of the October Challenge is to have a process to let them know!

Have a successful day - both of you - Lynn

Oct 14, 2015 12:31 AM #3
Rainer
46,177
Nancy Middleton
Counselor Realty, Inc. - Excelsior, MN
Nancy Middleton, Counselor Realty, Minnetonka, MN

I love all the detail you included, and I'm sure there's much more. I've always done that myself. When in a personal transaction  as a Buyer, I called the agent daily re: any new listings (obviously before internet). He saw one and didn't mention it to me, because he thought it was out of  my desired area. We saw it and found it to be exactly the house we wanted, even though it wasn't on our preference list. Constant communication either in person, by email, text, or whatever the client wants, is important to find out and do for STAR clients.

Oct 16, 2015 05:49 AM #4
Ambassador
4,103,039
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Lynn B. Friedman 

You demonstrate so well, in your post, and clearly in your dealings with your clinets, that communication is probably the most important thing you can do. It's important to find out what for of communication clients prefer and try to honor that, although there are time when certain types of communication, e.g., text, are really not appropriate. I have yet to gave any buyer or seller say I have over communicated, especially via numerous emails

Jeff

Oct 18, 2015 09:16 AM #5
Rainmaker
1,080,029
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Lynn, we also had a Buyer buy a home this year that they hadn't seen with a combination of Facetime and Videolicious video. Your emphasis on client communication is outstanding.

Oct 18, 2015 01:41 PM #6
Ambassador
928,968
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Nancy Middleton

We never know what will be the spark that makes one home better than another for a Client - even if it is EXACTLY what they asked for - they mayfeell the pull to something else!

Thanks for stopping by!  Lynn

Oct 18, 2015 09:36 PM #7
Ambassador
928,968
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Jeff Dowler CRS 
Praise from you is praise indeed. Thanks.

Has taken a long time to get the rhythm and yet the automated system is tempting ... Hope all's well with you - one of my first AR "teachers"!

Your friend in Atlanta - Lynn

Oct 18, 2015 09:38 PM #8
Ambassador
928,968
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Sharon Alters It is a strange experience for sure - buying without setting foot inside! This year I had my first "no-see-um" Client as well. Never met the Seller - just emails and texts - and then - SOLD!
Take care and glad you stopped by! Lynn

Oct 18, 2015 09:40 PM #9
Ambassador
2,574,561
Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Clients, especially buyers need to know what we are doing to move their transaction along.  Sellers need to also know what we doing to try and get their home sold.

Oct 19, 2015 07:05 AM #10
Rainmaker
3,054,631
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Lynn B. Friedman "Every email from an agent to us regarding one of our Listings for Sale receives an email response. The Client is Blind-Copied on EVERY response to those agents."  Have you ever had a client contact the Buyer Agent directly via email once they have the Buyer Agent email address?

Oct 19, 2015 11:40 PM #11
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
928,968

Lynn B. Friedman

Concierge Service for Our Atlanta Sellers & Buyers
Selling? Buying? Contact us now and LET'S TEAM UP for success!
*
*
*
*
Spam prevention

Additional Information