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Fill It Up! - WOW -- Check Out This Customer Service

By Gary Coles (Coaching)

Real Estate Broker/Owner with Venture Realty International

October 15, 2015 07:41 AM

Today I stopped for gasoline here in Mexico and received a very pleasant surprise.

There is one oil company here -- but where I am, we have two companies that market the gasoline.

One company has buildings painted pink and most of the attendants are girls. (And they often have people waiting - LOL).

Today, the attendant had a large graduated cylinder and filled it with a liter of gasoline to show me that the pump was delivering the correct amount (No Fraud Here).

Then after she pumped the gasoline there was a big surprise.

She added the liter of gasoline to my tank at no charge.

A liter is just over 1 US quart so it was not a great amount but the IDEA was huge.

Proof that the station was honest and a small bonus.

Now that is Customer Service!

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garytcoles@aol.com

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Gilbert Real Estate Experts: Colby & Michele Myers

Flat Fee Etc. Real Estate - Gilbert, AZ

Indeed that is, suprising that they have to prove to you that they are not cheating. Better safe than sorry I guess. Haha! Thanks for the post, made me laugh!

Oct 15, 2015 07:47 AM

Debbie Laity

CinaJones Real Estate - Cedaredge, CO

Your Real Estate Resource for Delta County

That is really something, Gary. What is the price of a gallon equivalent down there? The prices are falling here. I'm pretty happy about that.

Oct 15, 2015 08:07 AM

Gary Coles (Coaching)

Venture Realty International - Las Vegas, NV

Latin America Real Estate

Hi Colby & Michele Myers I don't think they feel a need to prove things because the Mexican government does inspect the stations. There are always rumors, however. I even used to hear the same rumors in the US that certain stations were cheating. I just think someone was very creative to take those old rumors and turn them into a plus for the company.

Oct 15, 2015 08:57 AM

Gilbert Real Estate Ex...

Gilbert, AZ

Debbie Laity The last that I figured it out it was about $3.00., but I know the price has been dropping. What are your prices now?

Oct 15, 2015 09:03 AM

1~Judi Barrett

Idabel, OK

What a neat thing to do... so how can we do something similar in the real estate business?

Oct 15, 2015 10:29 AM

TeamCHI - Complete Home Inspections, Inc.

Complete Home Inspections, Inc. - Brentwood, TN

Home Inspectons - Nashville, TN area - 615.661.029

Good Friday morning Gary. I was beginning to wonder if that was a new outside urinal and who was going to empty it when it was full! – LOL

Oct 15, 2015 06:26 PM

Sheila Anderson

Referral Group Incorporated - East Brunswick, NJ

The Real Estate Whisperer Who Listens 732-715-1133

Good morning Gary. I'm not sure I get this but I am happy you are well served.

Oct 16, 2015 12:05 AM

marti garaughty

garaughty.com - Montreal, QC

a highly caffeinated creative type...

garaughty, abstract art, graphic design, marketing, WordPress consultant

Oct 16, 2015 01:10 AM

Good morning Judi K Barrett Thank you for re-blogging this post. Most of all we need to remember that little personal touches really matter to our clients. Then we need to remember that we have our share of bad publicity. I think we need to get tougher with our Code of Ethics and we need to tell the public that we have a strong Code of Ethics and that we strictly enforce it.

Oct 16, 2015 01:46 AM

Good Friday morning Michael Thornton. I love your sense of humor -- your comment gave me a good laugh.

Oct 16, 2015 01:47 AM

Good morning Sheila Anderson. I have really found a lot of customer service in Mexico.

Oct 16, 2015 01:48 AM

Sheila Anderson

East Brunswick, NJ

Good morning Marti Garaughty. Thank you for the feature. I am honored.

Oct 16, 2015 01:49 AM

Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional

Charles Rutenberg Realty - Clearwater, FL

Palm Harbor, Dunedin, Clearwater, Safety Harbor

You are right, perhaps not a large amount but it does say a lot about customer service! That wouldn't happen here.

Oct 16, 2015 11:02 AM

Barbara-Jo Roberts Berberi, MA, TRC - Greater Clearwater Florida Residential Real Estate Professional It is interesting that little thing really mean a lot in customer service -- a smile, a kind word or other little things that we can easily do

Oct 16, 2015 12:26 PM

Charles Stallions

Charles Stallions Real Estate Services - Pensacola, FL

850-476-4494 - Pensacola, Pace or Gulf Breeze, Fl.

They first get to know us and trust us then we can wow them with our customer service

Oct 17, 2015 12:42 PM

Charles Stallions That is a good way to handle your customer service. Thanks for stopping by my blog.

Oct 17, 2015 12:49 PM

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