Why Won't the Agent Just Meet Me at the House?

By
Real Estate Agent with Cedar Rapids/Iowa City, IA KW Legacy Group S44645
https://activerain.com/droplet/4Kjj

Why Won't the Agent Just Meet Me at the House I Want to See?

 

I think that as a profession, we can tend to not explain the "whys" of our business practices. So I would like to talk about why I cannot just show you the property that you are sitting in front of right this minute.

 

I received a Zillow call over the weekend and this person was sitting in front of the house and was demanding to see it right now, like yesterday.  Very impatient and demanding does not go over to well, in case you are taking notes.  We really don't sit and wait for the phone to ring.  And also, as in this case, the home that you are calling about is NOT my listing or my company's.

 

Here are several reasons that an agent may not be able to just get in the car and show it to you at the drop of a hat.

 

frustrated woman with arms crossed

1.  If the house is lived in, we need to have the owner's permission to enter the property.  There is usually a 2 hour or more notice to show it to a buyer.  If it is a rental property, Iowa law requires a 24 hour notice for tenants' rights.  Also, it may already be under contract and not yet posted to the MLS as no longer available for showings.

2.  If the home appears to be vacant, we still cannot just enter the property.  Depending on the type of property, it may be a foreclosure listing that has a combination lockbox.  We will need to call and confirm that the property is still available and request access from the listing broker.  If it is on the weekend, we may not hear back from the agent immediately.  Also, if the property has mold or other issues, there may be a hold harmless that is required to be signed and sent to the agent prior to receiving the access code to show it.

3.  Safety.  REALTOR safety is very important.  If you are calling someone that you don't know to show you a home that is not lived in, you are likely to be asked to come to the office to meet with the agent first.  There have been many recent events that have spurred companies and agents to take on this practice of copying your drivers license at the office prior to showing you any properties.

4.  Pre-approval or proof of cash is required prior to showing many properties, this is a business practice of many agents.  If you have not been to a lender, the mortgage industry has changed.  A lot.  As to not waste your time, the seller's time, and the agent's time, it is best to have a lender tell you what you can afford so that you don't fall in love with a home that you cannot purchase.

 

So you can see, we are not trying to be difficult.  We are protecting ourselves, your time, and the seller's expectations by being sure that you are qualified to buy the home that you wish to view.  The next time that you call to request a showing, understand that it may take time to get that arranged, you may need to plan to meet the agent at their office or a public place first, and you may be required to provide a lender pre-approval letter or proof of funds.  We have become a world where instant gratification makes it difficult to wait.  I get it.  But there is a reason that we have a process when you purchase a home.

 

For a FREE buyer consultation, please contact me to schedule an appointment.  And yes, I will have you meet me at the office first!

 

Keep smiling!

 

Karen

 

 

Posted by

 

Karen Feltman, REALTOR®, ABR, AHS, CHMS,                                                                      CNE,CRS, e-Pro, green, GRI, SRES, TRC

Keller Williams Legacy Group

4850 Armar Drive SE Ste B

Cedar Rapids, Iowa 52403

Email: karenfeltman@gmail.com

Mobile  319-521-0701

www.KarenFeltman.com

Licensed in the State of Iowa

© 2010-2018 by Karen Feltman, Cedar Rapids/Iowa City Relocation Specialist 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Bob Crane 10/20/2015 12:00 AM
Topic:
Home Buying
Location:
Iowa Linn County Cedar Rapids
Groups:
Active Rain Newbies
Realtors®
1st Time Buyers
Iowa Real Estate
Addicted to Active Rain
Tags:
buyer representation
showing appointments
realtor safety
showing etiquette
showing courtesy
stranger danger
buying a home in cedar rapids

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Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Laura Cerrano You never know who is on the other end of the phone and what their true intent is....better to be safe than sorry.   Thank you for reading.

Debbie Gartner I can see that parallel to your business.  Frustrating, isn't it?  Thank you for commenting.

 

Oct 20, 2015 02:44 AM #35
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Sham Reddy You got it!  Thank you for reading.

Olga Simoncelli That can definitely be a reason for them to call.  They are hoping that you are close by and they can just take a look.  Thank you for commenting.

Oct 20, 2015 02:46 AM #36
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Mike Cooper Exactly.  And they sometimes get frustrated because we don't, as a profession, explain quickly why that is not the way that we do business.  It is easy to disarm most people if you can tell them why.  Thank you for commenting.

Vera Gonzalez Safety is the first one that I mention.  Thank you for reading.

Oct 20, 2015 02:47 AM #37
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Peter ReJune Thank you for reading!

Fred Cope Someone should suggest that!  Great idea.

Oct 20, 2015 02:48 AM #38
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Richie Alan Naggar You are too kind.  Thank you for reading and I hope that you have a great week!

Sam Shueh Thank you for your comment.  I will say that I have really great conversion with those internet leads and my post is not really about the way that they found me, but how I explain what happens next.  

Oct 20, 2015 02:50 AM #39
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

John McCormack Thank you for reading!

Ralph Gorgoglione We learn how to bite our tongues or have a great relationship with the mute button don't we?  It is a peeve of mine too.  But expectations are key.  We teach people how to treat us.  This is an opportunity to teach, whether they want to learn or keep calling, that is up to them.  Thank you for sharing.

Oct 20, 2015 02:52 AM #40
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Robert Hammerstein That would be frustrating.  It comes down to knowing your market and your gut instinct.  Good luck!

Bruce Kunz Exactly.  When I meet with a buyer for the first time, I put the shoe on their foot.  They get it once they know how it works.  Thank you for commenting.

Oct 20, 2015 02:53 AM #41
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Richard Robibero, ABR, SRS Ouch!  One more reason to always call and confirm.  Thank you for sharing and adding to the discussion!

Oct 20, 2015 02:54 AM #42
Rainmaker
529,540
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

In most instances, those are excellent rules to follow. However, this summer, I took a chance several times and made the showings happen at MY LISTINGS, taking along an associate for the safety aspect. And you know what? I had sales come out of it. So you need to go with your gut too.

Oct 20, 2015 02:58 AM #43
Ambassador
2,909,726
Anna Banana Kruchten CRB, CRS
Phoenix Property Shoppe - Phoenix, AZ
602-380-4886

Karen excellent points. Some buyers do get all nuts when an agent doesn't drop everything and run to show a home.  Those are the buyers that this post is a MUST READ requirement before they impatient, not prepared buyers start looking at homes.

Oct 20, 2015 03:38 AM #44
Rainmaker
2,825,776
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Karen,  I feel that people like that ... those that call and expect someone to drop what they are doing and meet their instant demands are among the many that have absolutely no respect for the real estate profession.  No someone I would want to work with. 

Oct 20, 2015 03:51 AM #45
Rainmaker
295,714
Bret & Meredith Amon
LIV-Sotheby's International Realty - Breckenridge, CO
Breckenridge, Keystone, Silverthorne, Frisco,

we see this kind of thing all the time in our resort community. Buyers have "just finished skiing" or somthing and see a sign and call. Most are not really intrested but just killing time... Yikes, it's a tough call, I have made a sale or two this way but overall not very appealing. Ask as many questions as you can in the moments you have them over the phone and try to qualify them.. my two cents

Oct 20, 2015 04:06 AM #46
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Hella M. Rothwell, Broker/Realtor® Not going it alone is the next best option!  Great addition to the discussion.  Thank you for sharing!

Anna Banana Kruchten So true.  There have been too many times where the buyer starts just going to homes on the weekends, open houses, models, etc.  Usually in a price point that they calculated online without a lender looking at the full picture, only to find out that they don't qualify for those homes and don't like what their budget allows.  Sets the buyer up for disappointment and frustration.  There is a reason that there is a process that most of us follow, it really does save them time and heartache.  Thank you for commenting.

Oct 20, 2015 04:15 AM #47
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Kathleen Daniels Very true.  Either they don't have respect for the profession because they can call and get someone to "pop tart" over there like they have nothing to do, or because they do not value us and think that all we do is open the door.  Those are the kind of people that prefer to work with the listing agent or the homeowner directly and say that they do not "need" to be represented.  No thank you.  My value is not determined by those that have that mindset.  Thank you for commenting.

Oct 20, 2015 04:18 AM #48
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Bret & Meredith Amon I can understand that.  I do not live in a resort area in Iowa.  :)  I don't really have time to kill and you need to make sure it is worth the trip to show it.  Sometimes if it looks like a well-priced property that could work for another buyer, I can treat it as a preview if it ends up to be someone that isn't serious about buying.  Thank you for sharing!

Oct 20, 2015 04:19 AM #49
Rainmaker
1,121,768
Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Excellent reasons!  I had one just this past weekend who called me at 9 p.m. on a Saturday night demanding I show him a vacant house on Sunday.  Nope, no way, no how!

Oct 20, 2015 12:08 PM #50
Rainmaker
889,662
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT

In my experience, the ones who call up and demand a showing right away usually are already signed with an agent.  They don't mention this at first, but when I get into a conversation with them, they explain that their agent is busy, on vacation, sick, etc.  This has happened so many times that now I just ask the for the name of the agent they are working with.

Oct 20, 2015 09:02 PM #51
Rainmaker
315,537
Robert Smith
Preview Properties, PC - http://www.RealEstateMich.com - Brighton, MI
SRES, Search for Homes Brighton-Howell-SE Michigan

Karen, I am very frank about this - and while most people understand I still get the odd yahoo that cusses me out or hangs up on me.  Both of which are fine.

Unless I know them or they are a referral from a past client or friend, I need something more.  A pre-approval letter, a discussion with their lender, or their visit to my office.  End of story.

Oct 21, 2015 02:46 AM #52
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Paula McDonald I would feel the same. Hopefully you didn't answer the phone that late! I don't understand why people think they can behave that way, but then again, what we allow, will continue. 

 

Gail Robinson one it happens more than once, I can understand they you would change your questions to make sure that you are not wasting your time. Thank you for sharing. 

Oct 22, 2015 02:10 AM #53
Rainmaker
528,812
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Robert Smith I can understand that perfectly. We all choose our comfort level with strangers and our business practices of how to handle them. If you are setting that expectation upfront and they choose to throw a tantrum, better to know that now rather than entering into a client relationship. We choose what to allow in our lives. Thank you for sharing. 

Oct 22, 2015 02:12 AM #54
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