Today, Karen Fiddler wrote a great post about what some sellers in her community had to do to get out of a listing agreement. And this probably happens more often than we like to think about.
In this case, the previous listing agent had done something clearly bad and wrong, but his broker backed him up. The seller was angry and wanted out of the listing agreement prior to the expiration date, and the broker clung to the agreement for dear life, refusing to sign a release until the local Board got involved, and I had to ask: does it ever make sense to try to hold sellers to an agreement when they want out?
There are usually more than one of several factors that cause sellers to want out of a listing or buyer agency agreement:
- The agent has been unsuccessful at finding a buyer.
- The agent is not doing what he said he would do to market the home.
- The home isn't getting showings.
- The listing agreement was for an unusually long period of time - longer than the sellers want to wait to make a change.
- The agent has made some mistake in their handling of the listing, and the sellers don't like the way the clean up operation got handled.
- The agent has been generally incompetent or unethical, and the sellers want to start over.
You get the drift.
But whatever the seller is thinking, you are thinking that you've been working your heart out to get their ugly, smelly house sold and they don't appreciate you. They ignore your advice, then whine because the buyers are not lined up around the block, checkbooks in hand.
They say they want out.
You point out that they signed a contract that is legally binding.
I do know companies that will hang onto a listing even if it means heading to court (where the client virtually always wins). But even if the broker is right and is able to hang onto the listing, what's it going to cost them really?
And make no mistake. Being right will cost you.
- You've angered a client, and instead of focusing on how to make things work for him, you've put your energies into defending whatever you did. And that won't fix a client's problem.
- You could become the subject of scary real estate stories at every cocktail or dinner party you client attends for a long, long time, which could lose you listings in the future.
- If you are trying to force a seller to stay with a contract until it expires, that's exactly what it is very likely to do. That client will so not want to pay you a dime that they are likely to be completely uncooperative, no matter what you.
- You are likely to damage your reputation with colleagues who may be involved in some way with the transaction.
But being wrong and hanging on? That will really cost you!
- This is where lawyers get involved, and that is never a good thing for your career.
- If you have violated the NAR Code of Ethics, you could be in the soup with your local real estate board and the state commission. If you're lucky, you'll just pay a fine. But you could also get your license suspended or even revoked.
- If you get hauled into court, there could be serious damages.
- If you get hauled into court, some areas have boiler-plate contracts that, in the event of litigation, the loser has to pay the winner's legal fees - in addition to his own! Oh, and don't forget the court costs.
The agent in Karen's post was clearly in the wrong. So was his broker in supporting unethical behavior. But even if the seller was in the wrong, I'd let him go.
The time spent in grievance committee investigations, regulatory hearings, and perhaps even a courtroom take time and expend lots of psychic energy. Even if any decisions do go in your favor, you could have made more money if you had let the listing go and spent time working with clients who were a good fit and who liked you - the ones who will refer lots of business to you in the future! So even as a business decision, letting go can be a smart move.
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