Hanging Up to Take Another Phone Call

By
Real Estate Agent with RE/MAX Gold DRE #00697006

Generally when I spot a call coming in on my cellphone, providing I have the phone within my sight because I wear a bluetooth most of the day, I often will send a custom templated text message to the caller if I am not available to answer the call. The reason I would be unable to answer the call is most likely because I am already on a call. I generally don't hang up and grab another call unless I'm about ready to hang up. Otherwise, I keep talking because my business at hand is important.

But I have met agents who will hang up. If I am expecting an important telephone call, like a person I have a super hard time getting on the phone, for example, I will tell the person when I call that I might have to hang up if that particular person calls. Otherwise, all calls go to voice mail and / or receive a text message when I'm on the phone.

You can read more about this pecular practice in my personal blog today at this link: A True Story About Setting Priorities for the Self Employed.

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Weintraub and Wallace Realtors

 

 

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Elizabeth Weintraub is co-partner of Weintraub & Wallace Team of Top Producing Realtors, an author, home buying expert at The Balance, a Land Park resident, and a veteran real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown, Carmichael and East Sacramento, as well as tract homes in Elk Grove, Natomas, Roseville and Lincoln. Call Elizabeth Weintraub at 916.233.6759. Put our combined 80 years of real estate experience to work for you. Broker-Associate at RE/MAX Gold. DRE License # 00697006.

Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of RE/MAX Gold. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice; it could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

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Topic:
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Groups:
Northern California Real Estate Professionals
Lyon Realtors
ActiveRain Rockstars
Club Chaos
Diary of a Realtor
Tags:
setting priorities
phone etiquette
sacramento realtors
establishing procedures
hanging up to take another call
how to get off the phone

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Rainmaker
212,480
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

That is how I do it also, thank god for being able to sent a custom text with one push now days. Have a great week!

Oct 22, 2015 02:09 AM #1
Rainmaker
1,523,605
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents, that sound like a good habit to have to make your customers, clients or business associates feel like a priority!

Oct 22, 2015 02:12 AM #2
Rainmaker
2,798,800
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Nothing says "you just are not that important" than someone dismissing a call to pick up another call. I know there are times (should be rare) when we need to get another call. I always tell people if that call comes in I will need to get it and I will call you back.  I did that when my mother was on hospice care. Otherwise, it can wait.

Oct 22, 2015 02:49 AM #3
Rainer
230,518
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

thats preety much protocol i think. for me the key is, if tell the person i am speaking with (and i know them well enuf) i CALL THEM RIGHT BACK..after taking the other call. i hope in the near future to have a associate who can handle the new call and have it go to them.. havent gotten there yet

Oct 22, 2015 04:35 AM #4
Rainmaker
536,688
Mark Don McInnes, Sandpoint
Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Hello Elizabeth,  I no longer try to put someone on old to tell the 2nd caller I will call them right back.  Unfortunately, lol, it is because I still can not figure my darn phone out and end up hanging up on both parties.  Mark

Oct 22, 2015 05:28 AM #5
Rainmaker
2,265,946
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Elizabeth. Someone or the other call will have to wait, as I want to make the person I am talking to feel like they are my only client.

Oct 22, 2015 08:34 PM #6
Rainmaker
2,941,146
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Good morning Elizabeth.  Yep, yep that is what I do also.  I let the person know I am expecting a call and should we lose reception I'll call back shortly.....

Oct 22, 2015 09:15 PM #7
Rainmaker
4,797,386
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Elizabeth.  Lately, I've noticed some folks who automatically (and always) send out text messages automatically when you call saying they are unavailable and to call back later.  I really find this annoying, as I will leave a message for them and think they can call me back when they are available.

Oct 22, 2015 09:25 PM #8
Rainmaker
4,102,950
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Elizabeth, I will hang up only if talking personal with a friend (we all do that) and the other call is one I have been waiting for.  

Oct 22, 2015 10:46 PM #9
Ambassador
3,092,697
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

There are very few calls that trump the ones that I am involved in.  And if I know one may be coming in, I let the other party know when we meet or when I take the call.

Oct 23, 2015 02:53 AM #10
Ambassador
3,013,838
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

I love the way you ended with...."Now that you have a live person, you are required to stay on your phone and talk.” I suspect she was stunned, before bursting out in laughter."

Oct 24, 2015 05:43 AM #11
Rainmaker
1,234,201
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I get that stunned reaction when I answer the phone too, Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents ... especially later in the day or on weekends.  LOVED your reaction! 

We can handle phone calls in any number of ways that don't tick off another caller ... make them feel unimportant ... cause confusion ... or send the message that you're desperate for business.   Good grief ...

Gene

Oct 28, 2015 01:14 AM #12
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