Customer Service Learned from Economy Paint and Collision
Two things Eastvale Team Realty can't do without as realtors...our phone and our transportation.
Before After
Two weeks ago, an unfortunate incidence made me reposition and rethink about my real estate business. That is when I turned the corner and decided to emphasize customer service more than marketing.
What am I getting at? What has an auto body repair shop have to do with changing my business platform?
Economy Paint and Collision
2587 Rubidoux Blvd, Riverside A 92509
951-787-0227
It all started when I became the client in search of a reliable and trusted service. I googled, asked for referrals and recommendations, Yelped, visited body shops for quotes, called for quotes after I realized what needed to be done to my Prius. I am proud to say...I am now an expert when it comes to Prius fender and lining.
That is when I came across Economy Paint and Collision. They are located in Riverside CA and of all places on Rubidoux Blvd. One has to know the Riverside area to know what I mean. I read their 100 reviews on Yelp and was very skeptical. How is it that they are capable of receiving so many 5 star reviews. I felt like I knew Darren and Annie from their reviews. Customer service was a consistent topic.
My curiosity got the best of me. How did they become the recipient of so many reviews? Did they ask for reviews only from satisfied customers? Did they have a drawing for all past clients who left reviews? Why do they have past clients apologizing for not leaving a review sooner? The only way to get any answer was to actually drive to their shop.
I had to drive around the block three times before I found their shop. They didn't have a huge sign directing clients to their shop. Parking space was tight. As I walked toward the office, Annie comes out from the back of the shop, greets me and listens to my need. She was genuinely helpful. I am then guided to the office to wait for Darren as he finishes off with another client. The office is small, nothing to write home about...As I wait, I can see Darren listening and trying to help and guide his client. There was no selling, no pressure. Surprising enough, his clients seemed to be begging him to work on their car. (I had to wait a week till Darren could work on my car.)
Darren listened to my needs. Right away his 30 years of expertise shined right through. There is a reason my this mom and pop store has lasted this long. There is a reason why his customers are willing to drive from other counties for his services. Darren and Annie mastered the art of customer service. I felt I connected with them right away and the trust was there from the very start.
I got my car back as promised and they never once mentioned anything about reviews or Yelp. For our business or any business for that matter, customer service should be #1. Consistency will bring back customers. Happy clients are free referrals in the pipeline. Greet, listen, show you care, go above and beyond expectations and that is the best marketing money can't buy.
Blog, allow your clients to know you before you meet. Trust is what all our clients are looking for. Showcase your expertise through local market reports and analysis. Be the local go-to realtor in your area. Go above and beyond expectations of your services. Pass it forward and sit back and watch your business flourish.
Customer Service Tips Learned from Economy Paint and Collision
Comments (2)Subscribe to CommentsComment