Cell Phones, Agents, Clients, Etiquette, and Priorities. What's King in Your World?

Reblogger Tony and Suzanne Marriott, Associate Brokers
Real Estate Agent with BVO Luxury Group @ Keller Williams Arizona Realty BR534744000 & BR540649000

Was just re-reading Tom Branch's post "I am a Professional REALTOR® and I Don't Give Out My Cell Number" and found this due to Ryan Hukill - Edmond's  comment.  My reblog for today!

Original content by Ryan Hukill - Edmond 148333

An interesting conversation seems to have taken over the featured posts the past couple of days and I, like many of you, have chimed in on both sides of the topic, but there’s a particular piece of this discussion that really has me wondering about our priorities as agents.

The posts I’m referring to, of course, are YOU ARE A REALTOR WHO HAS A CELL PHONE, BUT WON'T GIVE OUT YOUR NUMBER TO ANOTHER REALTOR??????, I am a Professional REALTOR® and I Don't Give Out My Cell Number, and My Cell Number? I Could Tell You, But I'd Have to Kill You

The main point of the discussion has really been centered around whether or not it’s OK for agents (specifically listing agents) to not publish their cell phone number and be available 24/7. I’ve weighed in with my opinion, but that’s not what this post is about.

Instead, this post is centered around a by-product of that discussion. I noticed several commenters through the discussion that made it very clear that they NEVER answer a call or reply to an email/text while with a client. The general consensus seems to be that it’s rude to do so and that the client you’re with deserves one-on-one attention, and to feel like your top priority.

While I do agree with the general feeling behind that statement, most of the agents who made those comments are the same agents who made it clear that they’re “24/7 agents.”

So, here’s my question for those self-proclaimed 24/7 agents:

Do you give your spouse and your children the same top-priority treatment?


If you’re a 24/7 agent, when is your down time? When do your loved ones get to feel like they’re your top priority? Or do they, instead, always know that if the phone rings, they’ll have to wait?

I saw only a handful of commenters even mention their family, and even fewer said anything about their family being more important than their clients.

If there are no limits or boundaries on your availability to your clients, then is it even possible to put your family first?


We can all talk a good game and tell our clients or our family that they’re our top priority, but the fact is that they can’t both be our #1 priority. One of them has to come second.

 

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Rainmaker
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Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner

Tony and Suzanne Marriott I didn't see this post. Thanks for re-posting it.

Bill Roberts

Oct 25, 2015 01:58 AM #1
Rainmaker
742,809
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

My cell phone is the ONLY number I give out. If you are not a family member then I do NOT answer after 6pm. That's family time!

Oct 25, 2015 04:29 AM #2
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Bill Roberts Thanks for stopping by and for the comment.

Oct 25, 2015 04:42 AM #3
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Rob D. Shepherd Thanks for stopping by and for the comment.

Oct 25, 2015 04:42 AM #4
Ambassador
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Thanks for the reblog on this one.  And I dunno.  Isn't part of being a great listing agent knowing how to get other agents to want to sell your listings?  And how does one get a reputation for doing that if s/he is a pain in the derrier to reach? By not monitoring your phone, texts and eamils, your client could miss out on a great offer.

Oct 25, 2015 05:04 AM #5
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Patricia Kennedy When we first started using this approach in 2009 there were "predictions" from some of "failure" - however - it worked very well - so well that we had emails from designated brokers at other major franchises thanking us for what we were doing and wishing more agents would do the same!  

Oct 25, 2015 05:08 AM #6
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

One thing I wanted to make clear is that  the "no phone call" phase lasts only until an offer is forthcoming.  Once we are "engaged" with a Buyer Agent regarding one of our listings by virtue of a complete offer from their Buyer, all lines of communication are open (but limited to business hours).  In hundreds of transactions we've never come across something that couldn't wait for the next business day - unless it was a Buyer "melting down" on their Buyer Agent for some reason, and the Buyer Agent wanted to "share the love"!  Sorry - we are not here to provide emotional counseling for your Buyer! :-)

Oct 25, 2015 06:41 AM #7
Rainmaker
307,468
Ryan Hukill - Edmond
ShowMeOKC Real Estate Pros of KW Elite - Edmond, OK
Realtor, Team Lead

Thanks for the re-blog. I actually had to go back and read the post because it's been so long and I'd forgotten what it was about. I still employ the same boundaries and business is thriving more than ever.

Oct 25, 2015 10:10 AM #8
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Ryan Hukill - Edmond Good to hear from you!

Oct 25, 2015 11:58 PM #9
Rainmaker
3,050,725
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Apr 21, 2016 10:51 PM #10
Rainmaker
3,050,725
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Apr 21, 2016 10:51 PM #11
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Apr 21, 2016 10:51 PM #12
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