This is a random blog post inspired by events that occured today.
I notice a lot of Agent often wonder what is the secret to being successful in the real estate business. Although there are many different reasons some Agents are more successful than other, there is one element I find consistent among Agents who arent successful. THEY DON'T ANSWER THEIR PHONES!!!
I had to call a few agents today for various reasons and some answered the phone, but many of them did not. Out of the calls that did not answer, I only received a couple call backs. How can you conduct a successful business if you don' t answer the call? You may have prospective clients calling you right now to request your services to purchase or list their home but you will miss the opportunity because you did not answer the call.
This business is about building relationships and maintaining existing relationships. You can do all the marketing you want and spend thousands of dollars but if you don't answer your phone or respond to emails in a timely fashion, it is all wasted money.
I've also emailed other Agents who take days to respond back. I have to send a follow up email to the initial email just to get a response. How can you run a successful business if you do not respond to emails in a reasonable time?
In this era, our clients want Agents who respond to their requests quickly. Our cliens want to know information NOW and not later. Of course we can't be availabl 24/7 but during normal business hours (I saw that with a smile on my face because what is normal business hours to a Realtor!), you should be able to respond to leads and client inquiries in a short period of time.
There are a lot of new Agents entering the market these days because the market overall is doing well. Start with good habits by answering you phone and emails in a timely manner. Don't lose potential clients because you didn't answer the call!!!
Tabitha Rector-Richardson
Broker, REALTOR®
email: info@premierhomesmd.com
web: www.PremierHomesMD.com
(443) 415-4215 cell
(410) 363-1535 x101 office
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