No one likes to hear these two words especially if directed towards themselves. I have a suspicion that even reading them in this title was somewhat subdued. It can take years or decades to come to the realization that your Buyer must be let go. You know they're not going to put that offer in and you've given them all the real estate knowledge you contain but still no signature. That's the most common example of those that don't or won't ever feel comfortable buying a property. It's not for everybody!
Generally at any given time I am working with anywhere between 30 to 40 customers. I feel comfortable there and others may enjoy more or less, it's a personal preference. Let's face it though the effort expended to accomplish the same tasks are probably double what it was a decade ago. Surprisingly there are less associates to contend with but legislation has run rampant and continues to decimate much of our activities. In the name of consumer protection we are not in a position to thwart the "progress" being sought.
My impressions had formerly been described as an employee and boss relationship where real estate was involved. Transitioning to the team concept in later years and into almost a full circle of boss and employee again although now it's my turn to lead. During this tenure one principle has remained throughout and that is "customers for life". At no point had I considered abandoning the needs or wants of my customers. This past year saw the end to a 36 year real estate relationship. No one has passed on but their last investment property which was purchased through me is now gone. Only the primary residence remains. I have several decade or more customers that see the value in my singular efforts. That is the reward.
I won't apologize but sometimes I do have to fire the infrequent Seller or Buyer who doesn't possess the qualities needed to attend my school. It's private and open atmosphere promotes questions and provides answers and action while educating. The better my abilities bring positive outcomes the easier it is that we can all become smarter. Preeminent to this success is honesty on the part of each party. Competition is welcomed but please disclose its presence? Having 20 associates fighting for your real estate dollars may sound beneficial to you in the long run but know that you eliminate the incentive of the best by doing so. It's my intent to analyze your choices as if they were my personal properties to acquire or dispose of and what makes the most sense out of what your current desires are. I get much more enjoyment today from the quality of commissions rather than sheer quantity. Don't sell yourself short but know that you cannot have both in perpetuity.