PART 2: Agent solicits your business, what would you do?
Earlier we talked about when another agent that worked with me left my team and tried to solicit all my clients. Everyone gave great insight and awesome comments on their thoughts. It was great to learn from everybody and piece meal things together. So here is what happened recently with a great lesson on how to handle it.
The agent solicits our clients....heres what we did.
We talked to the client and they said how much they enjoyed our past agent. We said, "Good Im glad you did...we strive to make every client happy, Im glad you were happy with how we took good care of you. We want to continue to give you that great experience."
(We didnt say why the agent left, where they were, or anything about the agent. We didnt say how they broke our agreement or anything...we left it at the above statement.)
Then, we continued to give the client service and value! We contacted them very regularly and we were proactive in getting them information that they wanted.
What did the other agent do in the meantime?
The agent said to the client, "Im sure they told you that I was fired and Im no longer in the business...well its not true, Im still here so you can work with me."
(The agent assumed we did something that we didn't do. The agent didnt exclaim their happiness to help with the seller. The agent didnt follow up with further material trying to help the client.) FYI, Our client told us this the other day. They wanted to share why they chose to stay with us.
THE WINNING SOLUTION:
A. Always be happy to help the person.
B. Never say anything about other agents or companies. (You can see the difference in the statements above.)
C. Always give value, by following up regularly with the client.
D. Never be worried about losing business. Just give to the client and this creates an attitude of giving. Once you have this attitude of giving and not worrying....things just start to happen to your business. It grows!
Good luck, I would love to hear instances of what people have done that havent worked...and things that have worked so we all can learn from each other.
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