Appliances were missing when we moved in? Now what...

By
Real Estate Agent with Results Real Estate 801.580.5624 5642270-PBOO

What do you do if you move into your home and find that all your appliances are missing?  I have never had missing appliances before.  I have had sellers take light switches, light bulbs, toilet seat covers, curtains, drapes, blinds, door knobs, trees, shrubs and flowers but never appliances.

 

No matter what item goes missing it is still upsetting for the buyers who were/are expecting those item(s) to be there.  They are excited, they are tired and they can't wait to move in.  But wait........ now what?

Yes we always do a final walk-thru inspection.  In our state you conduct the walk-thru, go to the title company and then sign your closing documents.  After your settlement (signing of documents) the process of funding and then recording the home purchase can take hours to days.  Even after the home is recorded you now have a negotiated possession period that was already agreed upon in the Real Estate Purchase Contract.  A lot can happen during this time frame.

 

When I have the buyer in this situation I am in constant contact with them to make sure once they are moving in that everything is there that they were expecting to be there.  99% of the time I am the one letting them into the home with the keys so I am there during their first time walking in as the owner.  In this case I was not there due to another appointment.

 

A few hours after moving in I checked in with them and found out the appliances are/were missing.  Luckily I have been dealing with an amazing agent on the seller/listing side.  She was able to remind her sellers that the items were suppose to stay and they promptly delivered them all back.  In this scenario it was a great ending.  Other times things did not work out as easily or as smoothly.  Each and every time the situation varies.  It doesn't happen often but when it does the thing I have found key is to remain calm and keep communication open.

 

As a listing/sellers agent.  I make sure they are reminded during the contract and especially right before they start packing and again during packing that they leave the items they have agreed upon leaving. I also have them sign a paper stating items like trees, shrubs and flowers are to be left behind unless agreed upon in the contract.  For additional items a Bill of Sale is often filled out and signed.  This is also another great way to remind everyone what was agreed upon.

 

No transaction is perfect but with communication and double, triple checking on items like this we can help prove we have done everything we can to make sure items stay and also help it stay top of mind for people who might be tempted to pack it away with them.  

 

The reverse is true for homes that you fear will "leave stuff behind"  I've had that too and that is a whole different story.    

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate General Information
Groups:
Local Expert
Advice for Sellers
Tags:
tips for sellers
tips for buyers
appliances are missing
sellers took the appliances
moving in and items are missing

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
1,991,110
Ronald DiLalla
Century 21 Discovery DRE 01813824 - Anaheim, CA
No. Orange Cty Real Estate

Good morning Kim, wow,,that could be a tough situation to be in...Tks for sharing.

Nov 13, 2015 01:14 AM #1
Rainmaker
459,273
Kim Boekholder Utah Real Estate
Results Real Estate 801.580.5624 - Draper, UT
Broker, Results Real Estate

Hi Ronald, thank you for the comments. Yes it was shocking, for me at least.  I have had just about everything else missing before but never appliances.  It was crazy.

Nov 13, 2015 01:28 AM #2
Rainmaker
803,667
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Kim - Glad to hear that there was a happy ending after all. That situation could have been really bad, but it sounds like you kept your wits, and through communication with the other agent, everything was resolved.

Nov 13, 2015 03:50 AM #3
Rainmaker
267,753
GEORGE/ Jorge
Equity Real Estate - Orem, UT
Utah

Kim, good thing everything worked out great. It would have been mesh if the sellers did not bring the appliances back.

Nov 14, 2015 10:06 AM #4
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
459,273

Kim Boekholder Utah Real Estate

Broker, Results Real Estate
Whats My Salt Lake Home Worth?
*
*
*
*
Spam prevention

Additional Information