Keeping in Touch with Clients after Closing

Good morning Debbie,  great job,,,that is what all agents should be doing..Tks for sharing.

I am working on doing a better job with my ongoing communication with clients - it is SO important and I have room for improvement.

Staying Top of Mind for referrals is very important

thanks for the post

Yes definetly need to keep in touch with your clients. Just wondering what do you give as a house warming gift and the dollar value. Thanks, Nazir Abdulla

You have some good ideas for staying in touch with past clients. I usually email or text every few months to say hello, check to see if they know anyone ready to buy/sell, even meet up for dinner/drinks with some of them as they're friends now. My clients do feel free to contact me for advice and vendor contacts for issues after closing. You want to stay in front of them for future referrals, as well as, provide information because that is our job.

I send a Thank You card for allowing me to represent them and a VISA gift card they can use any where for what ever they want. Ilike the idea of the cutting board, though! When it gets close to the end of the year, I send them a holiday card in reference to their faith/religion with a note reminding them of the home owners exemption to be filed at the beginning of the year.

Debbie Nieman Really enjoyed reading your post.  I like many of your ideas.  I try to follow up with my clients a few days after closing and then again about a month later. Throughout the year I send a promo item and then at the end of every year they get a refrigerator calendar magnet. My clients love getting them and I enjoy the referrals I get on an on-going basis.  

Every time I read these kinds of posts I think "I need to do better" sigh

Hi Debbie, great post and good follow up!  I give my client a closing gift and then keep in touch with them with monthly newsletters and postcards, holiday greeting cards, birthday cards and a one year anniversary gift.  It helps with referrals and repeat clients :)

Debbie, I love,  "remind them that even though our transaction is done, they're not getting rid of me.  If they have any questions or need anything even if it's not real estate related, call me-use me as a source.".  That is so huge. Letting them know that we are here to help, even in non real estate matters is very caring. Many thanks for sharing.

Debbie, this is such an important part of our jobs, and so few agents (myself inlcuded) do as much as we should in keeping in touch.

Debbie, I like the idea of delivering the closing gift later in the week, rather than the day of closing.  Staying in touch is essential.  I stay in contact by sharing information that is unique to former clients: restaurants and events of interest, neighborhood market reports, etc.  Past clients are encouraged to contact me for real estate and home related information.

I have been wanting to do a client appreciation party for a few years now..just seems like I am always too busy to plan it!  I like the idea of inviting vendor partners too

Thanks for the reminder Debbie. Keeping in touch is critical. I think it needs to be done in unpredictable ways to keep it from being seen as another of the same and ignored.

Best wishes

Thanks for these tips Debbie.    I stay in touch via e-mail - market updates, offers of referrals for various home owner services, and occaisional calls.    

I would love to know more about hosting a client appreciation party, if you'd be so kind as to write a blog about that!