If you are a real estate professional getting those clients and closing the transaction is what we do.
Then what? For me, communication and keeping in touch with my past clients is more about building that relationship then asking for referrals (which is a definite plus and I do).
Many of my clients are first time home buyers that are very green about what to do after they move in and the sinks back up. There is no property management company to call because they are their own property managers sort of speaking. I am there to assist with a plumber or a year later when the home warranty company isn't doing their job and my clients a/c isn't working and it's 105 in Phoenix.
For me, once I close a transaction I stop by within a week with a closing gift and give them a couple business cards, one for them to hold on to and one to pass on to a friend or family member that may be looking to make a move in the next 6 months. I remind them that even though our transaction is done, they're not getting rid of me. If they have any questions or need anything even if it's not real estate related, call me-use me as a source. I keep in touch with them by calling every few months and do a client appreciation twice a year for past clients and invite my vendor partners to come as my guest too.
I believe in paying it forward and want to know what's important to my clients in way of non-profit groups that I can get involved with for them too. We as Realtors have a great opportunity and venue to make a difference not only in our business but in a way to pay it forward.
What do you do to stay in touch with your past clients?
If you're looking for a referral agent that will put your clients needs first, keep me in mind for the Phoenix area. www.diverdebi.com