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First Class Service . . . . is Never an Accident

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Education & Training with Ludwig & Associates

First Class Service . . . . is Never an Accident

“It’s the little things that make the big things possible,

only close attention to the fine details of any

 operation makes the operation first class.”

J. Willard Marriott 1900 - 1985, American Entrepreneur,

Businessman and Founder Marriott Corporation,

  

As I see it. . . . . . . .

First class service . . . . is never an accident 

 

Becoming first class . . . . is a mission with a purpose . . . . to become the best at what you do.

 

It takes a commitment and dedication . . . . to achieve the status of being considered first class by your customers.

 

To be positioned as first class in your field . . . . you have to separate yourself from the competition . . . . and stand above the crowd.

 

Successful people and companies . . . . focus on doing the little details with excellence.  Until the little things create the degree of separation from the competition. . . . and becomes a big thing in the eyes of their customers.

 

Doing the little things with excellence . . . . will position you in the minds and heart of others as bring a first class person . . . . and business in your profession.

 

Doing the little details . . . . make the big things possible.

 

First class service . . . . is never an accident it’s an on-purpose activity that the result of persistent and determined actions. That is focused on your customers . . . . and in achieving the  goal of a successful end result of your customer service in the eyes of your customers.

 

©2016 Lou Ludwig Success Tips, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Lou! Never and accident, always on purpose! Thaks! Enjoy your day!

Jan 04, 2016 09:20 PM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

It's all in the details Lou.....so very important.  Customer service is key.

Jan 04, 2016 09:20 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Lou Ludwig ,

Excellent post! It takes planning on commitment to make customer service your prime focus! Roger D. Mucci is right..it's all in the details!

Jan 04, 2016 09:24 PM
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

Great advice Lou! Paying attention to the details others miss will make you stand out and be appreciated.

Jan 04, 2016 09:25 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Lou, our clients do remember when they had service to rave about, and that is what I like to give my clients.

Jan 04, 2016 09:47 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You are so right, it's not like we just stumble upon great service, it is something we really have to work diligently at and make sure that we are taking care of all the little details!

Jan 04, 2016 09:48 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lou - absolutely right.  It is no accident.  There must be a plan to exceed expectations.

Jan 04, 2016 10:11 PM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

Lou, this is so true...and missing alot in todays world unfortunately!

Jan 04, 2016 10:32 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

The instant someone believes they are at the peak of their performance and need not do anything additional is when they start to lose ground.  First Class is not a state of existence it is all about consistent performance

Jan 04, 2016 11:29 PM
Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner

Lou Ludwig I'm sure that everybody would agree that J.W. Marriott knew whereof he spoke.

Bill Roberts

Jan 04, 2016 11:51 PM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

First-Class service is what a recent client wrote in a testimonial about us. It was most appreciated too!

Jan 05, 2016 12:16 AM
AndreaBFerreira CRS - SRS - CLHMS
Keyes Co. - Davie, FL
Miami Dade, Broward and Palm Beach County in FL

Good morning Lou.. that is all I need this morning... very good..,Thank you 

Jan 05, 2016 12:52 AM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Lou, First class service is something we all should strive to attain all the time. 

Jan 05, 2016 04:53 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Your best is the least you can do Lou Ludwig !

Jan 05, 2016 05:00 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Lou... I love that idea... I'm always striving to provide first class service, but haven't focused on the "accident" aspect of it. I remember doing Marriott as a case study at the Harvard B School many years ago. Much to learn from that company.

Jan 05, 2016 05:40 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Customer service just isn't what it used to be. Those who look after the small details will stand out in the minds and memories of their customers!

Jan 05, 2016 05:58 AM
Yolanda Cordova-Gilbert
Richmond, TX

I agree with Sharon Tara as they say the devil is in the details! I hope you have a wonderful New Year!

Jan 05, 2016 06:23 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

First Class Service is what separates the average people from exceptional.

Jan 05, 2016 09:34 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Normally, most people want first calss treatment even if they are not returning the favor...But if we want to survive, we need to provide it.

Jan 05, 2016 11:48 AM
DEANNA C. SMITH CERTIFIED MOBILE NOTARY
Certified Mobile Notary Signing Agent - Smith Mountain Lake, VA
Highest Ranked Certified Mobile Notary in Virginia

I pay close attention to details Lou Ludwig and often resolve problems before anyone else even knows they exist.

Jan 09, 2016 03:50 PM