Work with Them on Their Schedule Not Yours

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Real Estate Agent with RE/MAX Professionals, CT 203-206-0754 REB.0759001
https://activerain.com/droplet/4MvD

Work with Them on Their Schedule Not Yours

Ours is a service based business. We have no products to sell and we get our compensation only when a client real estate deal closes. So why would we try to manipulate a client to show them homes when it was convenient for us. We may feel that they should make the time to see homes during reasonable hours to us even though they are working the job that will pay for the home.

Work with Them on Their Schedule Not Yours

When we sit down with our clients to create a plan of business for them, the size, type and location of their desired purchase are discussed as well as the price range. When they are available to see homes is also worked in, yet some agents will push the envelope to get them into hours that are more convenient for themselves.

The clients will take enough time off from work to attend to their inspections, meeting with their lenders, and also for closing, which has to be done within the times for normal banking hours here in the state of Connecticut.

I recently started working with a client that has very erratic working hours and most specific needs for a home that entails a large area and at odd hours. Their previous agent tried to restrict the geography and pushed the hours that limited the clients opportunities. This made for a very stressful working arrangement and a release f he agent very quickly.

A home purchase can be very stressful and creating barriers to the client does not help in any way. We are service providers, we should provide the service and not limit access to a client in any way.

Work with Them on Their Schedule Not Yours 

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Ed Silva  RE/MAX Professionals,   203-206-0754

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Topic:
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Connecticut New Haven County
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Ambassador
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Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

For the most part and within fair reason, my clients call the shots with me. That's why I'm THEIR agent. They may be my clients, but it's more important that I work for them and help them to the best of my abililty. 

Jan 05, 2016 11:08 AM #1
Rainmaker
2,394,983
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

You have it exactly right Ed! We are virtually unemployed until someone hires us. Why would we make ourselves hard to work with?

Jan 05, 2016 11:25 AM #2
Rainmaker
3,219,854
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Ed we all tend to forget this point of our business. I am one of the biggest violators of this, I do not mind working late at night or in the afternoon...most of my clients understand that I do not do early mornings...luckily most Los Angeles Realtors do not do early morning either so it is not my fault:)), Endre

Jan 05, 2016 02:36 PM #3
Rainmaker
2,276,093
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Ed. I know one thing for sure, when you represent a client, they are well served. I wise choice for them to work with you.

Jan 05, 2016 06:07 PM #4
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TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good morning Ed. I think that you have hit the nail on the head. We do our best to work our inspections into their schedule. Sometimes we can't. Both sides need to make adjustments.

Jan 05, 2016 06:12 PM #5
Rainmaker
3,282,191
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Our schedule IS their schedule....whatever that may mean to each individually.

Jan 05, 2016 08:24 PM #6
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Ed.  We are at the mercy of our clients.  When they are available we have to be.

Jan 05, 2016 08:58 PM #7
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ed like everyone else I prefer to meet with clients during what considered normal working hours, but that is often not possible, and I am not going to suggest a Borrower take time off work to meet with me.  So I always make myself available after working hours it that is what my Borrower requires.  It is foolish to lose a client because we are not flexible enough to meet THEIR needs.

Jan 06, 2016 03:17 AM #8
Rainmaker
456,336
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

I agree that we should make every effort to accommodate our clients schedules. That being said, it is important for us to not be taken advantage of. Calling me at 7pm wanting to get in at 8pm, well, I used to do that and it cost me a lot in my personal life. Balance is key!

Jan 07, 2016 06:23 AM #9
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Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Ed Silva 
YUP!!! That's why I call my real estate firm a CONCIERGE BROKERAGE. Sometimes 7:00 am showings so Client can get to work on Client's schedule and sometimes even 8:00 pm when they get out of work...
Real Estate is -    as Debbie Laity says -- and all the others commenting above say, real estate is a service business.   Yet we do need to remember the point made by    Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker in her comment above. All the best, Lynn

Feb 02, 2017 02:19 AM #10
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