Automated Showing Systems?

Real Estate Agent with Windermere Real Estate

There's a lot of new technology each and every year that we as real estate professionals need to weed through.  The National Association of Realtors has the largest real estate trade show in the world and the floor is filled with the "next best thing" and I enjoy walking through but it's a little overwhelming and so I go with a list of things that I want to check out.  With that said, after returning from NAR in San Diego in late November I was setting up showings for one of my buyers.  One of the homes they wanted to see had an automated showing number to call.  I called, minutes later I received a message that said  "showing rejected" with no further explaination.  I tried to call the agent and got their voice mail.  I went ahead and showed every other house on their list but NOT that house.  This home had been on the market for quite a while and I am sure the seller had a good explanation but I could not get an answer. 


We are real estate professionals and our job as a listing agent is to help manage showings,  give sellers feedback and provide the best customer services that we  can.  Does this type of system provide sellers with the best customer service?   As buyers agents do you like the system or not?



Comments (1)

Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Diane - I am not a big fan of these automated systems, especially when I am working with buyers. I would much rather have the ability to speak with the listing agent, and ask questions to qualify the property for my buyer before we waste our time going to a property that may not meet my buyers needs.

I have heard that most listing agents love this system because now they don't have to respond to any calls for showing appointments. To me it is just another step to avoid communications all together.

Jan 13, 2016 08:09 AM