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How to Foster Good Relationships with Your Tenants

Real Estate Agent with Midwest Premier Realty, Gurnee IL 224-321-0699

Maintaining good landlord-tenant relationships is vital to ensuring a good return on your investment property. 

Poor relationships with tenants will likely result in higher vacancy rates and lower annual revenues.

True, each landlord-tenant relationship is unique; however, when handling tenant issues, there are a few key points to keep in mind that can make for a smoother resolution process. For example:

Listen to tenant concerns. Tenants may be understandably upset when there are issues with their units; one way to ensure that you and the tenant are on the same page is to ask him or her to submit a written description of the problem. This minimizes misunderstandings and avoids emotionally charged face-to-face discussions.

Respond in a timely manner. Once the tenant has notified you of an issue, respond quickly. And let the tenant know when the issue will be addressed.

Respond according to the severity of the situation. If a tenant contacts you about a burst pipe that is flooding the unit, obviously you will respond differently than if he or she reports a loose door handle. Have an emergency plan in place to address major problems, and communicate this plan to your tenants so that they know what to expect.

Be empathetic. Your property investment is also your tenant's home. Show you care about the building and the tenant by being genuinely concerned about its maintenance.

A positive landlord-tenant relationships ensures that your tenants will notify you quickly of small problems that can become big ones.

Posted by

David Hill

David Hill

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Michele Cadogan 917-861-9166
Fillmore Real Estate 2990 Av U, Bklyn , NY 11229 - Brooklyn, NY
Licensed Real Estate Associate Broker -

Great information / suggestions to share with first time landlords and some seasoned ones aswell.  Thanks.

Jan 20, 2016 09:56 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Rent reasonable

When they call make effort to approve their project or concern.

Try to take care their problems.

I have one the tenant says the heater went out he replaced the TC. Done.

I send him a check for his effort. 

Jan 20, 2016 10:10 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     "Have an emergency plan in place to address major problems, and communicate this plan to your tenants so that they know what to expect."

     Every landlord should heed that advice!

Jan 20, 2016 12:30 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Dave Hill PhD,ePro,SFR,CIAS,BPOR,CNE,CSC Chicago Area Real Estate Agent Thank you for an easy read and informative post - we are now "following" you!


Apr 12, 2016 06:23 AM