It is one of the basic principles of business “pick up the phone and return the call”. When you have bad news or no news it is often difficult to do, however, I have found that when this is the case, making the call is the most important thing you can do.
Think about it, how often have you waited to hear back from someone and you are simply just waiting and thinking the worst, “our offer wasn’t accepted”, “my loan wasn’t approved”, “when will I be closing?”. A simple phone call stating “we have not heard back yet”, or the “seller is out of town and we have not received a response”, is incredibly helpful. The client now knows that you are still working on their behalf.
Last week I received the following email:
Thanks for getting back so quick. You and XXXXXXX are the only ones that respond to messages that's why I'm hoping to use XXXX with any mls that looks good. Joe.
It made my day because returning calls when you have no news is not easy. In the mortgage world, we often spend time waiting for mortgages with issues to be run up the chain of command. The client does not know you are actively working on the file unless you tell them. It is in these times that I have to remind myself to make the call, stay present, think of the client!
