I Love Great Customer Service

I Love Great Customer Service

I love to pass on stories when I find people behaving extraordinarily... something beyond what you would expect from another.

This week, I had a full day of inspections, two listings, 45 miles apart.  

As I rushed from one to the next, I knew that quick food choices were in short supply in the neighborhood I was heading to.  So, I pulled in along I-10 at the Wilmot exit to A & W.  It's a nostalgia thing....every once in a while a "teen burger" sounds good.

At 12:10...the drive through had four cars in it already.  I placed my order and waited.  And waited.  And waited.  By the time I got to the window, there were several cars behind me.  I quick grabbed my money, got my change, and took off...because I was now late for my second inspection at 12:30, a good twenty minutes drive time away.

By the time I hit the end of the drive through, I realized that I hadn't gotten my food.  Full of chagrin, I parked my car and ran back to the window.  No one was there.  After about five minutes, they opened the window and confirmed the next car's order.  

I interrupted and said, excuse me, but may I have my hamburger?

Well...it was "gone".  Several of them were looking all around for the missing Bacon Burger. They asked for my receipt, which was back in my car.  After a bit of tense interchange at the window I said, "Forget it, I'm late, I'll come back later!"

(I tend to get grouchy when I don't eat every 5 hours or so, and my rushed breakfast at 7 was long gone)

So, around about 4:30, back I stopped and asked for a manager, explained my story, and asked if I could please have a refund.

She was very kind and said, "Of course!"  But then....she said, "Why don't I fix you up a nice vanilla cone"?

Why not indeed?  

Customer service, above and beyond...when I was the one who drove off in the first place.  I was impressed.  I love Great Customer Service.