I Love Great Customer Service

Real Estate Agent with Long Realty - Dove Mountain, Marana AZ BR564219000

I Love Great Customer Service

Great Customer ServiceI love to pass on stories when I find people behaving extraordinarily... something beyond what you would expect from another.

This week, I had a full day of inspections, two listings, 45 miles apart.  

As I rushed from one to the next, I knew that quick food choices were in short supply in the neighborhood I was heading to.  So, I pulled in along I-10 at the Wilmot exit to A & W.  It's a nostalgia thing....every once in a while a "teen burger" sounds good.

At 12:10...the drive through had four cars in it already.  I placed my order and waited.  And waited.  And waited.  By the time I got to the window, there were several cars behind me.  I quick grabbed my money, got my change, and took off...because I was now late for my second inspection at 12:30, a good twenty minutes drive time away.

By the time I hit the end of the drive through, I realized that I hadn't gotten my food.  Full of chagrin, I parked my car and ran back to the window.  No one was there.  After about five minutes, they opened the window and confirmed the next car's order.  

I interrupted and said, excuse me, but may I have my hamburger?

Well...it was "gone".  Several of them were looking all around for the missing Bacon Burger. They asked for my receipt, which was back in my car.  After a bit of tense interchange at the window I said, "Forget it, I'm late, I'll come back later!"

(I tend to get grouchy when I don't eat every 5 hours or so, and my rushed breakfast at 7 was long gone)

So, around about 4:30, back I stopped and asked for a manager, explained my story, and asked if I could please have a refund.

She was very kind and said, "Of course!"  But then....she said, "Why don't I fix you up a nice vanilla cone"?

Why not indeed?  

Customer service, above and beyond...when I was the one who drove off in the first place.  I was impressed.  I love Great Customer Service.  




Posted by

If I can assist you in your home buying or selling in Marana, Tucson, Oro Valley, or Vail, please don't hesitate to call me!  Email at swdeserthomes@aol.com

Cara Marcelle Mancuso, Long Realty,


Regarding the material posted in my blog postings, these are my personal opinions and not those of Long Realty Company. 

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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

When it gets met, it is worthy to share. When it exceeds, it motivates quite well

Jan 23, 2016 11:20 PM #1
Allie Angeloni
Long Realty - Oro Valley, AZ

That was a tough situation, with a long wait, and running late on top of it, Cara Marcelle Mancuso!  So having problems happens, and the secret is how we correct them.  That was very nice to get that extra Customer Service from the Manager, and who doesn't love a vanilla cone! 

Jan 24, 2016 01:26 AM #2
Winston Heverly
Winston Realty, Inc. - Atlantis, FL

A great read today with a wealth of information. Addressing the challenges in today's real estate we need info like this.

Jan 24, 2016 03:37 AM #3
Cara Marcelle Mancuso
Long Realty - Dove Mountain, Marana AZ - Tucson, AZ
Call a Marana neighbor, I'm THERE! LONG REALTY

Richie Alan Naggar   Happy New Year my friend!

Allie Angeloni - You are very consistent with your comments, thank you! Amazing how happy such a simple gesture can make you!

Winston -- not sure I was sharing a "wealth" of information.  Just paying forward a kindness.

Jan 24, 2016 05:56 AM #4
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Great customer service is always worth a good shout out!

Jan 24, 2016 07:04 AM #5
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I figure everyone makes a mistake once in a while, Cara Marcelle Mancuso ... it's how you acknowledge it and handle it that is the difference between us.  Obviously this manager "gets it" ... 


Jan 25, 2016 01:12 AM #6
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Cara Marcelle Mancuso

Call a Marana neighbor, I'm THERE! LONG REALTY
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