Do you offer the BEST service?

By
Real Estate Broker/Owner with Pareto Realty TN #251071

Most professionals pride themselves in the QUALITY of their service.

While it’s easy to claim to deliver the BEST service to their customers and clients, beauty is, in fact, in the eye of the beholder . . . and everything IS relative to the service of the competition.

Because so many folks claim to be the BEST, how does the consumer know that yours is better than the other?

Where’s your differentiation?

Do you offer more “bells and Whistles” and perks?

If so, are you so  dialed in to the fundamental process of doing business with you that your loyal clients refer you because of the high probability of a smooth and hassle free experience?

Is there room for improvement?

Seriously, let’s be honest!

Are you satisfied with maintaining your current quality or improving over time such that you can grow your business and serve MORE clients now than before?

I’m fairly certain you don’t want to shrink or go backwards, so . . . How do we maintain and improve?

I’m reading Richard Koch‘s book “The 80/20 Principle – the Secret to Success by Achieving More with Less” – In it, he mentions a lifelong student of the Pareto Principle Joseph Juranwho wrote the “Quality Control Handbook.”

“Juran applied the 80/20 Principle to statistical quality control. the approach is to identify the problems causing lack of quality and to rank them from the most important – the 20 % of defects causing 80% of quality problems – to the least important.”

The suggestion is to take a solid, candid look at every facet of the service you deliver, identify your short comings, and attack them beginning with the most detrimental rather than trying to tackle all of them at once.

The BEST of the best critique their performance exhaustively every day and strive for continuous improvement . . . AND they solicit and welcome constructive feedback/criticism from their current and past clients, their colleagues, and their friends and family.

It’s not enough just to say you’re the BEST.

This the tough work that must be done consistently for EVERY business . . . and one that I ask myself most every day as I affirm my commitment to raise the bar of service that Pareto Realty delivers to our agent members and home Buyer and Seller clients.

About 

Residential Real Estate Principal Broker and Founder of Pareto Realty, LLC. Creating the quintessential real estate firm with emphasis on "Live, Work, & Play" balance . . . and a true Performance Oriented environment for Real Estate Professionals. Serving the Real estate needs of Home Buyers and Sellers in Middle Tennessee.

Posted by

Barry Owen

Founder
Principal Broker
Pareto Realty
Nashville, TN

615.502.2080
www.paretorealty.co  
Call me: 615-568-2123
email me: barryo@comcast.net

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Simply & BOLDLY Living the FourFold Way in Open Space!

Quintessentially connected to the real estate industry to offer the ultimate experience for Home Buyers and Sellers in Middle Tennessee . . . Inquire within!

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Les & Sarah Oswald 01/24/2016 02:13 AM
Topic:
ActiveRain Community
Location:
Tennessee Davidson County Nashville
Groups:
Realtors®
Keller Williams 'Rainers
Posts to Localism
Dedicated Bloggers
Tennessee Realtors - Join Hands
Tags:
paretoprinciple
8020principle
richardkoch

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Rainmaker
863,906
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Great post.  The 80/20 concept is very insightful.

Agents who are constantly looking to better themselves and never resume to mediocracy are the ones who stands above the crowd.

Jan 24, 2016 02:10 AM #1
Rainer
183,157
Judith Sinnard
SMARTePLANS; Houston, Texas - Houston, TX
The SMARTePLAN Lady

CONSISTENT quality is important .. and never resting on your laurels ..continuous improvement and yes...I'm a Tom Peters kind of girl and genuinely believe efforts need to have MEASURABLE outcomes. 

Jan 24, 2016 02:15 AM #2
Rainmaker
940,618
Barry Owen
Pareto Realty - Nashville, TN

Judith Sinnard you TOTALLY get it . . . I think your clients are extremely lucky to have you :-)

Jan 24, 2016 02:55 AM #3
Rainer
183,157
Judith Sinnard
SMARTePLANS; Houston, Texas - Houston, TX
The SMARTePLAN Lady

Barry,

In my corporate life .. we all "grew up" with the principals of Demming, Drucker and of course Tom Peters and his iconic book "In Search of Excellence"...   When I was laid off, he spoke at our Realtor's convention and I was too broke to go when I was first starting back in 2004, but listened to the delayed taped broadcast of his presentation ... and sent him an email... thanking him and he responded and we inter-acted.  He was kind enough to be on my web page all these years later.  A real inspiration on the importance of quality, continuous improvement, doing-it-right-the-first-time, and measurement.  If you're expending time/effort and can't/don't measure it,  you are more than likely wasting your time (and money).

Jan 24, 2016 03:24 AM #4
Rainmaker
940,618
Barry Owen
Pareto Realty - Nashville, TN

What a great story Judith Sinnard! That's authenticity - Tom Peters! Thank you for your comment, I'm betting you're doing swimmingly these days :-)

Jan 24, 2016 07:46 AM #5
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Rainmaker
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Barry Owen

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