Sometimes you are the Bug, and Sometimes you are the Windshield

Mortgage and Lending NMLS #1135039

The expression “sometimes you are the bug and sometimes you are the windshield” came from a home stager that I worked with on a renovation home. She did a beautiful job staging the home with incredible furnishings, etc, and when the home sold, the buyers did not purchase a single item from her. We had hoped that she would sell some of her collection and it would be a truly profitable experience for her.   Of course, it was just the excuse we needed to upgrade a few things in our own home. She was incredibly pragmatic and gracious about the situation.

It is now my turn to be pragmatic and gracious and it isn’t going to be easy! A home seller recently contacted me  about a home buyer that was declined from two banks. She asked me if I could take a look to see what I might be able to do. I worked on the file for an entire weekend. It was one of those files where you pull one string and another unravels.   The buyer owned rental properties and had written off a number of expenses so that the rental income was a negative.  He had inherited some funds and had a good credit, some good “bones” to work with.

The file plagued me, he kept asking for an FHA mortgage because of the higher debt to income ratio. However, after a period of head scratching, I ran the file conventional and came up with a way to make it work. We would go conventional and have him put enough money down to eliminate his escrow.   Eliminating the escrow brought the debt to income ratio down and Bingo we were there! The buyer was thrilled and thanked me over and over. I would have a copy of the Contract first thing Monday morning.

Monday morning arrives and no Contract. Tuesday morning arrives and no Contract. I start to shoot him a few emails and receive no response at all. So, I reach out to the seller that sent me the deal and she was practically in tears. She said “you will never believe what he did, he went back to the original mortgage person and showed him your solution and they are going to do the mortgage”. Gulp!

Being gracious is not going to be easy. Of course I would like to react, but nothing will be gained. Today I am the bug, next time I hope to be the windshield!

Comments (43)

Jeanne Dufort
Coldwell Banker Lake Country - Madison, GA
Madison and Lake Oconee GA

wow - so their sense of loyalty to the original lender trumped their loyalty to you for finding the solution.  Hard to believe they did not at least have the courtesy to call you to apologize and thank you for your efforts!

Jan 30, 2016 01:09 AM
Nancy Herrmann

Yes, Jeanne, somehow with all of the internet options, it seems that courtesy does not always exist.

Feb 07, 2016 02:01 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

It never feels good but sadly happens a lot in our business.  Move on to "next".

Jan 30, 2016 02:42 AM
Nancy Herrmann

Thank you Paula!

Feb 07, 2016 02:01 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Nancy, Unfortunately that kind of crap does happen in life and in this industry. I am so sorry that it happened to you.  Karma baby. We don’t need to react. Karma will take of it.

Jan 30, 2016 06:58 AM
Marte Cliff

Yes it will! 

Jan 30, 2016 03:14 PM
Nancy Herrmann

Yes Kathleen, I also believe that Karma is always just around the next bend!

Feb 07, 2016 02:02 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

It does happen, and then we hope that the odds will even themselves out and a few will just drop into your lap.

Jan 30, 2016 09:47 AM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

Something good will happen to make up for your lost time and someone else using your brain.

Wait and see.

In the meantime, good job on finding a solution. 

Jan 30, 2016 10:13 AM
Nancy Herrmann

Virginia:  I like your positive outlook.  Thank you!!

Feb 07, 2016 02:03 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

So sorry this happened.  I have had a situation where I got shafted by a buyer. I was so upset that the buyer went directly to alisting agent and wrote up a contract... this was the first time in 17 years.  I was complaining to the lender and he said I was lucky on 1 in 17 years!

Jan 30, 2016 12:13 PM
Marte Cliff

You were!

Jan 30, 2016 03:19 PM
Nancy Herrmann

I have a realtor that I work with that recently had the same experience.  They were so blind that the listing agent was in the same office and when she walked in, they nearly fell out of their seats, they were incredibly embarrassed to have been caught!

Feb 07, 2016 02:05 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I recall one winter when I spent every week-end for 2 or 3 months showing homes to a young couple. It was always a circus, because they brought their kids, his sister and her husband and kids, and his mom and step-dad. (Once their 2 year-old tumbled down the stairs because none of them were watching him. I nearly had heart failure.)

I "knew" what they wanted and one day I found it! I called and got a vague answer... suspicious! Then I learned that they had made an offer on the rental they were living in - which wasn't at all what they said they wanted. 

Yep - some days you're the bug. 

Jan 30, 2016 03:19 PM
Nancy Herrmann

Marte:  Can you believe the gaul of your buyers?  If that is the way they run their lives, it will not turn out well in the end.

Feb 07, 2016 02:07 AM
Myron Lund
Real Estate Directory - Rochester, MN
Serving the Rochester area for 30 years

This is going to happen and the only thing you can do is think about what could you have done differently and then move on.

Jan 30, 2016 08:34 PM
Nancy Herrmann

You are absolutely correct Myron.  Onward and upward!

Feb 07, 2016 02:08 AM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

You are very gracious!!! Those things are part of our business!!!

Being gracious is not going to be easy. Of course I would like to react, but nothing will be gained. Today I am the bug, next time I hope to be the windshield!

Jan 30, 2016 08:41 PM
Nancy Herrmann

Thank you Sham!

Feb 07, 2016 02:08 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Nancy, that would be totally frustrating!    Hopefully you had the wonderful feeling of being able to figure out a way though! 

Jan 31, 2016 01:12 AM
Nancy Herrmann

Thank you Joan!

Feb 07, 2016 02:08 AM
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

You've handled it very diplomatically. It will come around to you soon.

Jan 31, 2016 02:13 AM
Nancy Herrmann

Thank you Lyn, it never pays to hang on to the frustation.  Onward!

Feb 07, 2016 02:09 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I think we have all had situations like this pop up.  Thanks for the post.  Very frustrating.  Just move on.

Feb 01, 2016 02:14 AM
Nancy Herrmann

Thank you Gene!

Feb 07, 2016 02:09 AM
Jerry Lucas
ABC Legal Docs LLC - Colorado Springs, CO
Mobile Notary Colorado Springs, CO Notary Training

I have had some people try to pump me for free information to answer their questions and solve their problems with no intention of paying for my time, knowledge or services.  Stealing your time and knowledge and taking business elsewhere is acting in bad faith.

I have also had some people who refuse to listen to the correct information I provide and instead follow incorrect information given by someone else and end up with a big mess.

Feb 06, 2016 06:35 AM
Nancy Herrmann

Jerry:  It just seems to be the nature of the beast!

Feb 07, 2016 02:10 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is a good story to share. Congratulations on your feature recognition!

You may wish to use your blog settings to create an automatic signature for your blogs. Readers want to see your contact information.

Feb 07, 2016 02:36 AM
Nancy Herrmann

Thank you Roy.  I will give this a try.  I truly appreciate your input as I am fairly new to AR.

Feb 07, 2016 02:48 AM
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

Nancy Herrmann I think this has happened to us all at one time or another.  Lesson learned and move on.  Karma as stated above.  You have made a friend of the realtor, and that's a good thing.  Congrats on the feature!

Feb 07, 2016 07:57 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Sorry to hear this, funny how they always compound the injury by making you waste an additional day trying to contact them after a betrayal like this.

Feb 22, 2016 01:59 PM
Eren Millam
Realty World Cosser & Associates, Inc. - Chehalis, WA
Certified Negotiation Expert

I've had this happen a lot as a Realtor. The client comes to me when their Realtor isn't getting the job done or they have a family friend who is a Realtor right when we're about to make an offer. I have saved a lot of time by insisting on a buyer consultation where I will ask them to sign buyer's agency agreement. Whether they do or don't doesn't matter, I will be saving time and heartache! In your situation, perhaps I would have said, "we can do Conventional, fill out an application and let's get started!" That way you have some buy-in before you give him all the goods. 

Mar 02, 2016 02:26 AM
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

What a lousy thing to do! I just don't understand some people and their thought process and decision making!

Sep 06, 2016 03:25 AM