"No, I won't tell Our Seller to Declutter..." I told the agent

Real Estate Agent with Keller Williams 414-525-0563 57026-90 Broker

 Yes, Yes...we know ...decluttering...new carpet...If only....we hear you.....and are choosing to ignore you, Mr. Showing Agent. The listing is a short sale....

   If the house were dirty, the sidewalk unshoveled, there were health/safety hazards you might incur in touring the house....we would be the first ones there to make your tour safe and "hazard free."toy room

    What there was....was a toy room that could have been picked up...your showing was on short notice.  You have no idea what hardship this single parent is experiencing. Job loss, illness...and you know of course, this family is losing the house they called home.

   To you, Mr.  Agent, it is one more house on the tour and a possible pay check if your buyers we hope are qualified....and have patience with the process.  To the Sellers it is end of a difficult chapter.  Were we experiencing the multiple difficulties that we know exist...we would have a hard time picking up our heads, let alone the toys. 

   compassion  If you have no compassion, no real understanding of what possible circumstances may be involved in a short sale...that is unfortunate.  What is more unfortunate, is you chose to voice them without that understanding.  If this were a "traditional sale" the situation is different...and the appearance more manicured....staged and picture perfect. It is not...it is a showing that needs to be viewed with more empathetic eyes....so if you can't do that...If you have not explained to your Buyers what and why a short sale exists, you probably are not the agent...your Buyers are not the next owners for this property.

     If you or anyone you know, for reasons of hardship, are unable to pay their mortgage in southeastern Wisconsin, call the Hansons, we are honored to be of service.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS

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Re-Blogged 1 time:

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Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

Fortunately our MLS has a great feedback system which allows us to easily provide the listing agent our thoughts on price, condition, etc. 

Feb 06, 2016 10:58 PM #47
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Well written, Sally K. & David L. Hanson ... and a great reminder that our jobs truly revolve around people ... and not just properties and finances.  


Feb 06, 2016 11:06 PM #48
Chris Lima
Atlantic Shores Realty Expertise - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Great post Sally K. & David L. Hanson.  I think that at times we all my need a kick in the pants to remember that in some circumstances we are dealing with situations that warrant compassion for another human being or in this case a single mom trying to find her way. Thankfully, most of us are out there trying to help and there's the few bad apples.  Great Job and Kudos to you both!

Feb 06, 2016 11:25 PM #49
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
Realtor, In Tune with your Real Estate Needs

Did you ask for feedback?  If you did, the agent was giving you his honest assessment.  When I give feedback, it's to help the seller and the seller's agent sell their home.  I know I don't know the whole story here but it seems like your reaction to his feedback is a little over the top.

Feb 07, 2016 03:51 AM #51
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

For the most part, the short sales are now over with, but there are some in our local market.  Although we are moving passed them, here, I agree.  Compassion for people, no matter what the issues are, is lacking.  Glad you have yours intact!  

Feb 07, 2016 05:38 AM #52
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

I often offer to clean up and get help at no charge to sellers.

They got a lot of things on their plate. This is where a condiderate agent comes in.


Feb 07, 2016 08:11 AM #53
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Sally and David, I included this post in today's Last Week's Favorites on ActiveRain.  Enjoy the SuperBowl - or Downton Abbey!                                                                                                                 

Feb 07, 2016 08:18 AM #54
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Isn't that funny? They are either afraid of the seller or they have a client that doesn't trust their opinion. 

Feb 07, 2016 08:36 AM #55
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

In the past year or so, I represented a buyer in a short sale.  It was truly so sad, so very sad for the seller.  We (buyer husband, buyer wife, myself) ended up helping move furniture as we did the walkthrough.  The sellers literally couldn't tear themselves away from their home.

In our case, it was utter joy, it was a beautiful home (or it would be after a few cosmetic retouches), but also with compassion and appreciation for the prior owner of this home.

Feb 07, 2016 10:21 AM #56
Jill Moog
Coast & Country Homes and Estates, Inc. - Carlsbad, CA
Carlsbad, CA Homes for Sale

Yes, it is very sad when a family must do a short sale. If I am representing a seller of a short sale I try to let them know, the better the house looks, the sooner they will receive an acceptable offer, the showings can stop and they can start fresh. I will offer a free house cleaning as part of my listing service.

Buyers agents really should inform their clients that this is probably a very difficult time for the sellers and to be understanding of that.

Feb 08, 2016 01:13 AM #57
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

There is something out of the ordinary occurring when is attempting a short sale.  Agents should expect things may be out of the ordinary...like clutter and other issues...

Feb 09, 2016 12:15 AM #58
Kalene Bagwell
Realty Executives Of Kansas City - Blue Springs, MO
Realtor - Selling Blue Springs - Kansas City Metro

I have been the listing agent involved in many short sales. I definitely do have compassion for my sellers. I have had sellers going through the death of a spouse, job loss, divorce, transfer to another state or just plain upside down on the mortgage. We as agents must use compassion when presenting the facts to these very vulnerable and hurting clients. That being said, it is still my job to get my client the highest possible sales price even on a short sale because they will likely have a tax liability on the forgiven amount. They could in fact have to sign an promissory note on a portion of the forgiven amount. You do not know until you are going through the process what the investor and or mortgage insurer will ask of the seller or require in order approve the short sale. That being said, if it is at all possible, I will still encourage my seller to treat their property as a product and make each showing count. The faster it gets sold, the sooner they can get through it and move on to better things ahead in life. So, if the buyers think the house is cluttered and it would make a better impression to have it uncluttered then you should tell your seller the truth.

Feb 09, 2016 05:04 AM #59
Troy Erickson
Diverse Solutions Realty www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Sally and David - It's so easy to judge and criticize others without knowing the whole story. This is a poignant post that deals with the reality of selling real estate. Thanks for sharing.

Feb 09, 2016 03:07 PM #62
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Sally and David

Sad to say there are still a number homeowners who are struggling to make their mortgage payment. It's a condition and the homeowner needs to be treated with respect.

Good luck and success.

Lou Ludwig

Jul 24, 2016 10:24 AM #63
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Sally and David 

Congratulations on being awarded a feature for an outstanding post.

Good luck and success.

Lou Ludwig

Jul 24, 2016 10:26 AM #64
Lee Davenport
Sandy Springs, GA
Learn With Lee: Real Estate Coaching & Consulting

Empathy is definitely needed more in home showings!  Thanks for posting and starting this discussion.

Aug 30, 2016 12:36 AM #65
Richard and Beth Witt
Long Island Cash Home Buyer - Massapequa, NY
Long Island Cash Home Buyer 516-330-6940

Now that Rich is full time in what they call "The Flipping Business" he see so many short sales and it always touches his heart... very sad... Great post!!!

Oct 04, 2016 04:08 AM #66
Foster Smith Summerville
Carolina One Real Estate - Summerville, SC
Summerville & Charleston Homes for Sale SC Realtor

A little compassion goes a long way. 

Dec 13, 2016 04:24 AM #67
Tony and Suzanne Marriott, Associate Brokers
BVO Luxury Group @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Sally K. & David L. Hanson "If you have not explained to your Buyers what and why a short sale exists, you probably are not the agent...your Buyers are not the next owners for this property."

Right on target - and - re-blog!

Dec 26, 2016 04:59 AM #68
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Sally and David, I echo what Gene Mundt said, It is tough on a seller going through this. Buyers need to be educated. It is our job to educate them. 

Dec 26, 2016 05:07 AM #69
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WI Realtors - Luxury - Divorce - Short Sale
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