Selling or Buying, know what to expect from your agent

Real Estate Agent with Resort and Second-Home Specialist REALTOR Broker #21673


My clients are the life blood of my business. Building good relationships and providing exceptional service is vital to growing income, getting repeat business from them and getting great referrals. Making sure I understand what a seller or buyer expects from me and being sure they understand what I need from them is essential to every successful relationship. that's why I begin every relationship by listening and asking questions to learn my client's expectations.      

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With sellers I start that conversation in my pre-listing interview and follow up with segment on mutual expectations in our listing presentation. As part of every listing agreement we include the sellers' commitments and our commitments to them. We add the feedback we've heard from our clients so we tailor our service to their preferred modes for communication and other details we learn are important for their satisfaction. We make sure they understand what we can and cannot guarantee for performance.

With buyers and sellers we always have this mutual understanding in writing as we begin the buying or selling journey together. And with every client my team works to exceed those expectations whenever possible. Client satisfaction is our most important expectation in every transaction!

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Please call or email me if you are considering selling or buying a property on Kauai. I work with a sales team that are experts at helping you make the right move!


Kathleen Luiten, REALTOR Broker                                                                         


CENTURY 21 All Islands



Don't just dream, call Kathleen!


Comments (7)

Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Kathleen, great post, and obviously your clients know exactly what to expect from you!  

Feb 27, 2016 01:34 AM
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

Kathleen Luiten Great customer service is the way to go.  Your post outlines what you do and what people can expect when working with you.  Nice post.

Mar 14, 2016 07:31 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Great post, Kathleen.  We can't stay in business without satisfied clients.

Mar 15, 2016 09:04 PM
Kat Palmiotti
406-270-3667,, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Satisfying, and exceeding expectations, are the key to continued success!

Mar 21, 2016 09:02 PM
Sharon & Bruce Walter
Keller Williams Realty Lafayette, IN - Lafayette, IN
West Lafayette homes for sale

Kathleen, this is great business practice as both parties need to know the rules of engagement so there will not be unrealistic expectations of one side or the other.  Also to keep one's sanity there has to be a cutoff or starting point when business may be conducted.

Mar 24, 2016 05:39 AM
Kathleen Luiten

Sharon & Bruce Walter you are right about needing clear boundaries and maintaining our sanity! 

Mar 24, 2016 07:19 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Kathleen we both subscribe to the same style and business practice, just makes things go smoother in the long run. I have a client who has met with me about a month ago and is doing all the things I asked to get her home ready for the market, it is just good business for all, Endre

Mar 27, 2016 01:08 PM
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Kathleen, I couldn't agree more. Setting the expectation and communicating with buyers and sellers is so important! Take care and sell lots in Kauai!

Mar 31, 2016 10:23 AM