The Work We Do That They Never See, But We Need To Promote! (Our Value)
My Journal of just one Escrow, but many could be written about like this one, as Realtors, we do so much for our clients, much of which is unseen and taken for granted; because we're that good. They don't realize many agents do not do what we do and we're too professional or humble typically to call attention to what comes naturally for our level of service.
Jan 29, 2016 - Yelp.com Lead arrives.
Call lead, ask lots of questions.
NorCal Parents needing to buy a condo for their daughter’s Junior/Senior year at UCSD.
All cash purchase, between now & April, “no hurry”.
Send me: Proof of Funds, Send Clients: Buyer Representation Agreement & Set Up MLS.
Jan 30, 2016 - “We really like this one!”
The preview process starts already, within 24 hours of being told “we’re in no hurry”.
Previewing properties and offering opinions on those I know all to well. (our value)
They decide to book a trip to San Diego and view properties for 2/13/-2/14
I block 9am-3pm for them 2/13 and set up my partner with them for 2/14 as I do not work Sundays, especially Valentines Day (happy wife, happy life).
Jan 30 - Feb 11, 2016 - Vet out properties, preview and begin to formulate a tour of homes.
Several hours dedicated to calls, previews & arranging an efficient order of the tour. (our value)
Multiple e-mails, texts & calls to the buyers explaining pros & cons of different properties.
Feb 12, 2016 Finalize Tour
Many last minute adjustments and additions as our market moves quickly.
Add new properties that just came on, remove saved properties that just went pending. (our value)
Finalize plans with buyers, buyers travel to San Diego.
Feb 13, 2016 First Meeting & Tour
9:00am Short meeting at my office, proof of funds & buyer representation received. Review tour and discuss expectations for the day.
9:30am-12:30pm Tour Homes, return to office and up the budget, pull more properties, go back out on tour.
12:30 Lunch with buyers.
1:00pm-3pm Tour properties from new budget/find a winner! They go to dinner, I go to-
3:30pm-5:30pm serve other clients with scheduled meetings. (our value)
6pm-7pm return to write an offer on our winner and submit their offer. (our value)
Feb 15, 2016 Negotiate offer, we cam e in low within the market value range, we finally settle
On the middle after 2 counter offers and a 2/29/16 close of escrow. ACCEPTANCE!
Clients back in NorCal, today is President’s Day Holiday. (our value)
Feb 16, 2016 Open Escrow, set up inspections Transaction Coordinator goes to work on the
File and collecting / distributing paperwork, disclosures & reports.
Feb 17, 2016 Attend Property & Termite inspections for buyers, perform agent’s visual
inspection, report back to buyers on verbal findings. (our value)
Feb 18, 2016 receive reports and discuss request for repairs. Call listing agent to share
potential repairs-list, so he can prep the seller and I can get a feel for their position. First
sign of agent defensiveness shows up here. I ignore it, remain polite, forward reports.
Feb 19, 2016 Request for Repairs-a reasonable list that stands a chance. (our value)
Feb 22, 2016 Received previous reports done by a buyer that had canceled escrow prior to us! This is
first indication to us this property had been in escrow before, it was not revealed on
the MLS nor by the listing agent prior. Contradictory reports to ours reveal electrical
concerns & chimney issues. Previous inspector comes off like a loose canon and makes
some obvious errors, but now I have to prove that with facts. (our value)
Feb 22-23, 2016 - I go to work on sorting this out; schedule my electrician & chimney-
sweep/inspector. Begin working with listing agent on these concerns, implying some deal breakers in the reports. Before I can even get a written response to the request for repairs, listing agent is having some of our repairs resolved with his team of repairmen. (Remember I said I remained polite, I also remembered he’d had a failed escrow not 2 weeks prior still fresh in his seller’s mind). (our value)
Feb 24, 2016 - with electrical & chimney reports now in from our trades-team, squashing major buyer concerns, a seller credit for repairs on deferred items and 6/10 of our requested repairs resolved by the listing agent’s tradesmen, we’re ready to remove all contingencies. (our value)
Feb 25, 2016 - the carpet cleaning I negotiated happens and we’re all in to close. (our value)
Feb 26,2016 - I verify carpets are clean, buyers money is received by escrow, ready to close! (our value)
Feb 29, 2016 (Leap Year) - we get a unique close of escrow date and the deal is done! (our value)
With the exception of the original tour of homes, my clients were able to go through all this and more (I spared you many other details) while from the comfort of their own NorCal-home, without missing work, soccer practices and business trips. (our value)
As your Realtor, I work hard so you don’t have to. I address the concerns, so you don’t have to worry. I allow you to have peace of mind on one of the biggest purchases of your life. This is not a unique story, I do this for every client; some even more, some require less, but I’m prepared to do whatever it takes. (our value)
Oh by the way, the listing agent invited me out to coffee, he said he likes my style and wished to chat with me more about the way I conduct my business. and yes you guessed it...(our value)!