I Like To Call Prospects In The Evening

Karen,

So true!  Why bother asking what's convenient for the client if you're just going to do what's best for you?  In sales, you need to work around the customer's schedule... and find balance within that.

We purchased a second car last fall and I was also astounded by the salesmanship at the various dealerships.  

Karen, "I am woman hear me ROAR"! Good for you! I will do my level best to be "of service" according to people's needs, both personal and professional. Yes, it's a juggling act, but hey, if you're going to be in SALES and you're doing to deal with PEOPLE, well, get used to being adaptable. 

Customer's need should be the priority. If their needs are not met, then we can't get them to the closing table.

Well aren't you naughty! LOL.

But I can't blame you for responding that way - pretty arrogant on the part of this sales rep. Why ask the frigging question if you are going to ignore the response? Talk about belittling the consumer wo you are trying, supposedly, to service. The question and your response set a reasonable expectation that was ignored!

I can't agree more. I waited tables in a diner and learned a lot about customer service at an early age. Now if I go to a diner and they don't offer me a coffee within the first few minutes, I just leave. 

I whole heartedly agree. If a client says the best time is (whenever) then you better make contact at that time.  If it's inconvenient for the sales person, perhaps they won't listen to the rest of your needs either!

Karen Fiddler, Broker/Owner - what a coincidence!

An email from prospective buyer to talk to him at 11 AM today. I rescheduled less important tasks to address his needs - and got a buyer client!

That's the way one should work! It's all about them, isn't it?

 Good morning Karen Fiddler, Broker/Owner . I do have to agree that we are to operate within the client's time table.

Good for you Karen.  I have a problem with salespeople who don't listen.

Good morning Karen,

I can remember sales managers coming to the desk with the wad of clients who had been in; asking what was going on. After going over each one their comment was: Well you have two more hours to make calls!

It is always what does the client want not the manager.

Make yourself a astonishing day.

That was a harsh lesson for that salesperson.  Probably didn't want to risk losing a client on the lot during the day.  It is always about the client, never the convenience of the salesperson

I would have probably done something similar. Evenings can be tough to hold conversatons with people, as you don't know if they have kids, after school activities, family dinners, etc that might get in the way, but especially if you ask when to contact and you disregard the request!

Good morning Karen. I like this story and believe you are right: in sales it is, or should be about the customer: not the salesperson.

If a salesperson doesn't call me back when they say I usually write them off. I generally don't like to talk business at night though last night I was texting with a buyer until 10pm.

Wow .. just ... wow.  JMO, but you won't find much success being as deaf as this salesperson was, Karen Fiddler, Broker/Owner.  Would love to see, say in about 1 year, if she's at the same dealership or even selling cars ... 

Gene

Karen, what was the point of her asking what you preferred if she was going to ignore your response? Ridiculous! Yeesh!

Some folks just seem to think the world revolves around them.

Karen, Forget about what the clients/customers want and need ... just go about your life and business in a way that suites you ... NOT.

Everyone has different schedules these days between work and school, or even just time they may not have their kids at home and they can have a real converstation without getting ask "Where are my shoes?"  If the request says that is a good time to call I always try to make sure I can get to them within that time frame.