The Value of Face to Face Communication
I own a wonderful little book of daily readings that I open from time to time, in no particular order.
I happened upon a short little passage today on the values of communication, and how communication includes so much more than words.
It went on to say that one authority stated that only 7 percent of our communication actually involves spoken words, 38 percent is body language, and 55 percent tone of voice. I thought a lot about that, being that so much of my daily "communication" involves the WRITTEN word - where INFERRED tone and perception color our messages.
It reminds me that we need to communicate IN PERSON - to take the time to LISTEN face-to-face in our client conversations. Listening, conveying meaning through actions, body language, facial expressions - THESE are truly the keys to creating quality conversation with our clients while providing them with excellent service, real estate professionalism -- and a lasting connection.
Comments(5)