Reblogger Roy Kelley
Real Estate Agent with Realty Group Referrals 16766

Fred has a system that can be used by any business owner and it works with his online appointment system.

Original content by Grant Schneider

In my previous post I spoke about customer loyalty being a leading indicator of future success.  You may think this is a great idea for big organizations but what about me, the local broker, the local home inspector, the local service provider.  Not only is is right for you but it is possible with today's technology.

Let me introduce you to local auto repair shop owner Fred Indorf.  Fred is owner of Fred's Auto on North State Road in Briarcliff Manor, NY.  Fred is also a great leader as president of our BNI chapter.

Fred Indorf

Fred has a system that can be used by any business owner and it works with his online appointment system.  As soon as the appointment is completed an email with an online questionnaire is sent to the customer.  It asked for ratings on every aspect of the service event including the "Ultimate Question" of how likely the customer is to refer Fred's Auto.

Now I know it is great to show your testimonial letters but this probes for day to day engagement and gives Fred a chance to make things right if necessary or to tweak things.

`Fred's AutoGive this a shot.  I am sure you will develop a real bond with your customers.



Information provided by Grant Schneider, Performance Development Strategies.


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TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good morning Roy Kelley  Excellent choice for a re-blog. anything measured does bring success.

Mar 31, 2016 06:32 PM #1
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Roy. Nice job by Grant Schneider sharing about Fred. Fred has a good system in place to continue building his business.

Good choice for a re-blog.

Mar 31, 2016 07:16 PM #2
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Nice choice for a re-blog Roy.  This is a must do from any business interested in their reputation.

Mar 31, 2016 09:08 PM #3
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Good morning Roy,

The infamous how are we doing email!

Most dealerships I know in the area do this and get a good response but as soon as the manufacturer sends their's out watch out.

Take care of the customer/client and everything else will fal into place.

Make yourself an astonishing day.

Mar 31, 2016 09:31 PM #4
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

This is a goo dpost to reblog. I love the idea of business owners taking  surveys  from  customers 

Mar 31, 2016 10:07 PM #5
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Please be sure to leave comments at the original blog by Grant Schneider

Mar 31, 2016 10:41 PM #6
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

What a great technique, I have never tried such a thing, but if I did, I would want to keep the survey short and to the point.  I hate filling out the really long surveys, so I imagine others do as well.

Mar 31, 2016 10:53 PM #7
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Roy. A good choice for a re-blog. My dealership in NJ has always done this.

Mar 31, 2016 11:15 PM #8
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

I agreee that this was a great reblog choice...well done!

Apr 01, 2016 12:01 AM #9
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much for your comments. It is always good to hear from you.

Apr 01, 2016 06:10 AM #10
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Roy - thanks for re blogging this.  I can see more people are interested.

Apr 01, 2016 07:07 AM #11
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Monday morning to all. We have chilly weather in Maryland this morning.

Have an outstanding week.

Apr 03, 2016 08:33 PM #12
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