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Five ways predictive analytics is changing the real estate industry

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Real Estate Technology with SmartZip

Software giant Salesforce is doubling down on predictive analytics, with CEO Marc Benioff saying that varying industries are calling for smarter systems that help them strategically draw in, score, manage and convert leads.

"This will be the huge shift going forward, which is that everybody wants systems that are smarter, everybody wants systems that are more predictive, everybody wants everything scored, everybody wants to understand what’s the next best offer, next best opportunity, how to make things a little bit more efficient," Benioff said at the Forbes CIO Summit.

At SmartZip, we’ve spent the last seven years helping agents and brokers identify, rank and convert the homeowners most likely to sell in their neighborhood areas. We know that real estate professionals can benefit from patterns and signals that go unnoticed to the naked eye but are easily identified by a smartly programmed algorithm.

But seller identification isn’t the only way that predictive analytics will move the real estate needle. The opportunities are truly endless and have the power to change nearly everything we know about business planning, intuitive follow-up, home search and broker recruiting.

Here are five ways predictive analytics will change the real estate industry (and how it already is):

1. Optimizing buyer search

It’s been theorized that Amazon’s predictive recommendations could have a success rate as high as 60% in some cases. What if real estate search engines and portals could capitalize on this same idea, and offer recommendations of local homes buyers may love? Teke Wiggin detailed the potential for property matching in this recent Inman article, showing how buyers may be introduced to new neighborhoods or home styles when they are shown properties that match their lifestyle rather than their search criteria.

In many ways, the idea of property matching is like traditional online dating vs. meeting someone organically. If you sign up for Match.com, you may refuse to date any men under 5’10”. But if you had a great conversation in line at Starbucks with a man who stands 5’8” in line at Starbucks, his height may not matter as much. Similarly, a buyer may say they need three bedrooms when they really need two bedrooms and an office area. By leveraging property matching or a “homes you may like” carousel -- rather than a listing alert email of homes matching specific criteria -- this buyer may find a 2-bedroom home with a nook that could double as an office or a garage that’s been converted to a workspace.

If our market continues to see low inventory, property matching could be the best way to get buyers to think outside the search box.

2. Planning and selling new construction

Home builders do a lot of research when determining their next development site, but some developments still sell like hotcakes while others grow stale. As a result, builders are left scratching their heads wondering why two seemingly similar developments ended up having such disparate sale numbers.

By using predictive analytics, builders could identify patterns of successful local developments and work to replicate those results. They could also analyze the features that buyers are selecting most often and create “spec homes” that incorporate these features (and leave room to be customized in short fashion). Again, in our sellers’ market, a shorter time to closing on newly built homes would be a game-changer.

3. Brokerage expansion

Whether you run Keller Williams’ brokerage expansion division or are trying to grow a boutique agency, you’re facing the same question: What part of the city (or state or country) is underserved and in need of more agents like ours?

Using predictive analytics, you could assess everything from local turnover to agent-to-buyer ratios in different areas to determine the next hot markets that fit your specialty or brand. When selecting a specific office location, you can even analyze local driving or walking patterns to find an office with the most passerby traffic.

4. Brokerage recruiting

As many agents retire, it’s critical to have a plan that targets recruits outside the industry. Not many college students join the industry after their graduation, but many will consider the career switch and you can be the one to entice that transition.

Predictive analytics can identify the personality types, education levels and even the current jobs of individuals who would make excellent agents. Once you have rankings of the types of people who may be interested in a career switch, and have the right makings of a successful agent, you can target them one-to-one or via strategic multi-channel recruiting methods.

5. Home improvement ROI

How many times have you had the home improvement ROI conversation with potential sellers? A dozen -- this week? What if, as an agent, you could guarantee your sellers that they’d earn more at closing by making just three main fixes to their home?

Theoretically, predictive analytics could analyze the upgrades and improvements of local homes to identify the types of properties that local buyers will pay more for, or the condition they expect at a certain price.

How long until predictive analytics is more than a buzzword?

Rome wasn’t built in a day, and neither are algorithms. Still, we’re seeing a massive shift in the use of big data and predictive analytics as companies build property-matching software, create seller identification and conversion platforms, and even leverage automated AVMs and appraisals to make instant offers.

Predictive analytics is already more than a buzzy term and it’s already changing the game for agents and brokers across the real estate landscape. The five trends noted above are only the beginning and in five years, the probate lists you relied on for seller leads will seem as antiquated as newspaper and park bench ads.

Avi Gupta is the president and CEO of SmartZip Analytics, the leader in predictive analytics for the real estate industry.

Comments(12)

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Bob Stewart
ActiveRain - Mesa, AZ
ActiveRain

Thanks for an awesome post Avi!

I think that so many of us don't give too much consideration to how big of an impact predicative analytics are already playing in our every day lives. Almost every piece of advertising we are served today is by design. 

I can remember in 2006 (or maybe 2007) ActiveRain founder Jon Washburn busting into my office and dragging me over to his computer to show me an ad he was being served up for a couch that he had been looking at on Ikea the night before. We were so intrigued by the fact that they were able to serve an ad up for something he had been searching for the night before on a different website the next day. 

Today, that seems so obvious. And for us was really a small introduction to marketers being able to use our past behavior online to market to us moving forward.

The things you talk about in this post, many of them, leap outside the bounds of a fully online experience and begin to imagine how our analytics will impact decisions made in the real world. Love the insight from someone at the cutting edge of predictive analytics in the real estate space.

Really great to see your post here!

Mar 30, 2016 08:52 AM
SmartZip Analytics

Thanks Bob! I love the story of you seeing a retargeting ad for the first time. As a true marketing buff, I'm sure it stayed with you and affected how you saw your digital experiences! 


 


I'm excited to be involved on Active Rain and can't wait to learn more from all the Rainmakers here!

Apr 21, 2016 07:44 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Inventory is still king and supply is everything. If you list across the board, all the price ranges, types, and market full throttle with richer, more tasty listing and community information pieces, you are getting it. The buyer is in the driver's seat and they don't know until they see what's new. Nothing worse than an agent with a too small outdate plaid sports jacket and a high power smile who instantly knows exactly the home the not so sure buyer should buy with no background, no connection established for the back and forth. Be a matchmaker not salesman and predictive patterns can weave into this if available.

Video on demand full motion tours and natural sound with everything ready when you are to toggle the link, sit back and listen. To watch on any device in any setting not matter what time of day or night or weather. One after another open house on demand tours. 10:30 at night is the busiest time our video logs show for the "I wanna look at property NOW". Time spent on line and where, which properties videos for how long is so valuable to plug in, dial in the right launch coordinates to hit the target in a good way. Think customer.

Mar 30, 2016 09:43 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Author, Golfer, Retired Broker, Wenatchee, WA

Wow... great post.  Sometimes I am annoyed by the predictive analysis that has targeted me but, inspite of being a bit creepy regarding the spying on me, it does often work.  

Thanks for the post.  

Mar 30, 2016 12:24 PM
SmartZip Analytics

Staying on the right side of "Creepy" is actually a huge part of properly leveraging predictive analytics! I'm sure in the future, much of what you do will be incorporating data-backed insights to find new customers. Here's to the future!

Apr 21, 2016 07:45 AM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

It would be an outstanding tool if it really worked !

Mar 30, 2016 08:55 PM
SmartZip Analytics

Sally and David, I'm sorry to hear that you had a negative experience with SmartZip. We've made a ton of changes to our algorithms, marketing and product suite in the last two years and thousands of agents across the country are using SZ to find and land more clients. If you ever want to see the new product, drop us a line and we'll be happy to show you what we've been creating. 

Apr 21, 2016 07:46 AM
Pete Cullen CRS/GRI/SRES /e-Pro/AHWD/ABR/CFSP
Bailey Properties, Inc. - Santa Cruz, CA
Serving Santa Cruz & Coastal Monterey Counties

Great post

Mar 31, 2016 12:27 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

No question in my mind the predictive analytics will be a big thing in RE. It is especially true with device searching.....

Mar 31, 2016 02:56 AM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I've been doing a little predictive analysis on my own trying to determine what sellers will be moving next in a particular farm area.  It takes a lot of time to get the information that I'm looking for, but after 3 years, I'm finally getting some business from it.

So yes, a more streamlined way of doing it would be great.

Mar 31, 2016 03:05 AM
SmartZip Analytics

Margaret, it's awesome that you're identifying triggers and signals in your neighborhood. As you say, a lot of time and/or data is needed to find these hard-to-spot patterns.


 


You know where to find us if you do want to streamline that process but in the interim, kudos to you for sticking to the model you created! 

Apr 21, 2016 07:47 AM
Doyle Davison
Huntington Beach, CA

When you are as big as Amazon with very deep pockets its hard to fail.  Most businesses go under because of lack of funds, overstated business plans and analysis.

I like #5 because majority of my income came from flipping. Making smart suggestions to clients from my past experience has brought in higher priced offers from better qualified clients. 

Mar 31, 2016 04:20 AM
Sussie Sutton
David Tracy Real Estate - Houston, TX
David Tracy Real Estate for Buyers & Sellers

This post hits a home run!  I took some pictures with my smartphone and they showed up on Facebook ... without me posting them there! I also have experienced ads for books I was reviewing showing up on Facebook or in my email!  Predictive analytics is not coming, it is here!

Mar 31, 2016 07:35 AM
SmartZip Analytics

Yes, Sussie, there's no turning back now! Thanks for sharing -- I was also taken aback when Facebook offered to share some of my just-taken photos!

Apr 21, 2016 07:48 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Analysis is everything SmartZip Analytics - that's what we do, predict based on what's happened in past and mapping the results for future.

You got the point across very well - even Amazon does that...

Mar 31, 2016 12:10 PM
SmartZip Analytics

Thanks Praful!

Apr 21, 2016 07:49 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

We have all seen ads pop up in several different social media venues after we have searched for something. It is already here...

Mar 31, 2016 11:49 PM
Peter Mohylsky, www.athome30a
Property Management Inc.-Destin - Sandestin, FL
Call me at 850-517-7098

Good post and comments, I really appreciate everyone's remarks.

Feb 20, 2017 03:27 AM