Have You Looked At Your Google Reviews Lately?
If you have not you need to go to your Google page as soon as possible. It took me a long time to gather client reviews and have clients post them on Google. Yet Google has been up to their ways of changing things and making things disappear. After they had put some much emphasis on how important Google reviews are to a small business...well POOF it all kind of disappears.
See the video here and then go and check your Google Reviews and contact Google if you are having the same issue.